Client/Veterinary Hospital Code of Conduct
Boundary Bay Veterinary Specialty Hospital values your business and are honoured you’ve entrusted us with your pet’s care. At the heart of a good veterinary, client, patient relationship is trust and mutual respect. We will treat you with compassion and respect when you come through our doors and ask the same of you. Abusive language, aggressive behaviour, and lack of respect any of our staff members will not be tolerated.
Emergency Service wait times may be long due to COVID and a province-wide veterinary labour shortage. We operate the Emergency Service on a triage basis; the most critically ill patients are seen first. Your pet will be triaged to assess how critically ill he/she is and the most critically ill patients will be seen first. If you are experiencing a long wait time, be thankful that your pet is stable enough to wait.
Diagnostic work-ups and treatment plans are services we provide with the goal of reaching a diagnosis and having a favorable outcome for you and your pet. Unfortunately, not all diagnostics uncover an answer and not all outcomes are favorable; this is due to the nature of disease. While these services are performed with the intent to provide a diagnosis and help your pet through their illness or emergency it is important you understand it is the services provided you are paying for, not the outcome.
Please initial your acknowledgement and agreement with this code of conduct so we can proceed with providing care for your pet.