These Terms and Conditions (the “User Terms”) govern the use of this website, the booking service of the Makeup Ladies Brisbane ("The Makeup Ladies”), and all other services provided by The Makeup Ladies (the “Services”).
Please read these User Terms carefully as they are a legal document and by using the Services, you agree to be bound by these User Terms.
The client agrees, upon using the Services to understand, agree, and be responsible for all booking conditions, including all payments that are to be made by specified dates.
FOR HAIR AND OR MAKEUP BOOKINGS:
All prices listed at www.themakeupladiesbrisbane.com are per person otherwise clearly specified. Prices are correct at the time of publication; In case of human or computer error, The Makeup Ladies Brisbane reserve the right to re-invoice for the correct price or service/s to be charged. All prices listed include travel if within a 10km radius of the Brisbane CBD (if travel is required for a location further than a 10km radius of the Brisbane CBD an additional travel fee will be applicable)
Prices quoted are valid for 30 days from the quotation date unless otherwise indicated. Please note that all prices are subject to change, at the discretion of The Makeup Ladies.
All bookings fees are non-refundable and non-transferable
to other clients/people.
All bookings with The Makeup Ladies require a booking fee to secure the requested appointment date and time.
No appointment dates will be provisionally held unless a booking fee is paid in advance.
Appointments will only be confirmed upon receipt of the booking fee payment (the "Paid booking fee")
The Paid booking fee of postponed appointment dates may be transferred to newly requested appointment dates on a case by case basis and or availability (at the discretion of The Makeup Ladies)
All bookings will be subject to The Makeup Ladies’ availability for the requested appointment date and time.
BOOKING FEE BREAKDOWN:
Group or Bridal bookings
(2 or more people): A
10% BOOKING FEE
of the total services quoted/invoiced is to be paid upon booking to secure the requested appointment date and time, PLUS a
is also required to be paid by the stipulated date on the invoice (e.g. 4 months prior to appointment date)
(1 person only): A BOOKING FEE of
Total of $50.00
) is to be paid upon booking to secure the requested appointment date and time.
The service fees quoted/invoiced may not include costs associated with the booking such as additional travel, parking fees and/or any other unique or special requirement/s that are not known at the time of the issuance pf the quote/invoice. A further updated invoice will be issued to cover the said costs.
MAKEUP AND OR HAIRSTYLING TRIALS:
To secure a trial date (hairstyling and or makeup) an upfront 50% deposit is required to be paid by the client at the time of booking to secure the trial booking date and time. The remaining balance must be paid in full either prior to or at the commencement of the trial booking. A minimum of 48 hours' notice must be given if you are unable to attend your trial booking, or if you need to cancel or reschedule the booking. Failure to provide 48hrs notice will result in you being liable for the full cost of the booking to be paid. All trial deposits paid are non-refundable and non-transferable.
For GROUP or Bridal Bookings (2 or more people):
All remaining balances outstanding must be paid for within 7 business days prior to the appointment (wedding/group booking), including any further expenses (such as travel and or parking fees) or not known at the time of quote.
For SINGLE Bookings:
All remaining balances outstanding must be paid for on the day of the booking (if prior arranged) including any further expenses (such as travel and or parking fees) or not known at the time of quote.
Payments to The Makeup Ladies can be made by the following methods:
Cash; Payable on the day of the booking, however, must be prior approved/arranged with The Makeup Ladies in writing.
Bank Deposit; This is the preferred method of payment to The Makeup Ladies’ Suncorp bank account details (Account Name: The Makeup Ladies Brisbane, BSB: 484-799 Account Number: 350 396 087 )
Credit Card; Payments can be arranged via credit card, however, they must be prior arranged with The Makeup Ladies in writing and do attract a small processing fee, which will be calculated at the time of invoice.
The client scheduling the appointment will be held responsible for the total booking fee amount to be paid by the stipulated time/s, prior to or on the day of the appointment (as advised and agreed to by The Makeup Ladies)
The Makeup Ladies do not offer any full or partial refunds for any completed services; therefore, if during the appointment, you are in any way dissatisfied with the Services provided, you must promptly notify either Ashley or Maria from The Makeup Ladies or any of the subcontracted artist or hairstylist whilst they are on location in order to provide a solution. If the client does not arise a complaint during the appointment, the Service will be deemed complete in satisfaction with the client and all future claims will be dismissed. All discussions regarding refunds or postponements will be entered into on a case by case basis.
All cancellations must be communicated with 48 hours’ notice.
Cancellations or missed appointments without prior notice will be charged at the full cost of the appointment.
Booking fees for all wedding and Group appointments (2 or more people) are non-refundable.
Cancellation of any wedding day / bridal or group booking (2 or more people) by the client must be given in writing, by email and will only be confirmed upon receipt of the communication.
The following cancellation fees apply if a Bridal/Group Booking (2 or more people) is canceled by you the client.
Up to 3 months prior to the booking date: None, we will look at a possible postponement of the date where available or refund the full deposit (does not include the non-refundable booking fee amount paid)
3 months – 2 weeks prior to the date: 50% of the deposit amount paid (does not include the non-refundable booking fee amount paid)
2 week’s prior to the booking date and under: 100% of the deposit amount paid (PLUS the non-refundable booking fee amount paid)
Cancellation of any single booking by the client must be given in writing, by email and will only be confirmed upon receipt of this.
Cancellation of any single booking by the client must be given in writing, by email and will only be confirmed upon receipt of the communication.
The following cancellation fees apply if a Single (1 person only) booking is canceled by you, the client.
Up to 2 months prior to the appointment date: $40.00 deposit to be reimbursed to the client ($10.00 retained as the non-refundable booking fee)
1 month – 2 weeks prior to the appointment date: 50% of the deposit ($20.00 to be reimbursed to the client)
2 week’s prior to the appointment date and under: 100% of the deposit ($50.00 will be retained by The Makeup Ladies)
In the event that either Ashley or Maria from The Makeup Ladies fall ill or they are physically unable to attend your appointment for any reasonably unforeseeable reasons, all attempts will be made by The Makeup Ladies to send a trusted replacement colleague/subcontractor to your appointment, who will be fully briefed. In the unlikely event that The Makeup Ladies will need to cancel your booking for unforeseen reasons, or reasons beyond their control and are not able to find you a suitable replacement makeup artist and or hairstylist, all monies transferred at the time of the cancellations shall be refunded to the client (Including any payments made for the bridal trial, if the service was rendered prior to the cancellation by The Makeup Ladies)
TIMINGS AT BOOKINGS:
Time management is of the essence with any makeup and or hairstyling appointment with The Makeup Ladies to ensure the completion of the requested services at the stipulated end time, therefore adherence to appointment times is critical in ensuring that we, The Makeup Ladies deliver the requested service/s you expect. Therefore, when making appointment times please note that these times will be strictly adhered to. Should unforeseen circumstances arise, the onus is on the bride to advise The Makeup Ladies as soon as practicable. The Makeup Ladies is not responsible if desired completion time is not met due to the client or bridal party members causing delays, such as late arrivals of clients/bridal party, coffee/food/smoking breaks, breastfeeding time allowances whilst a service is being performed. Extra time fees may be applicable. These will be charged at $25.00 per 15-minute increment over and above the stipulated finish time.
EARLY MORNING START TIME:
For bookings that require a starting time earlier than 6:00 AM there will be an additional early morning fee applied (based on start time required) Charged at $25.00 per 15-minute increment.
Brides do not choose the time at which The Makeup Ladies and or any other artist/s subcontracted to The Makeup Ladies are to arrive; The Makeup Ladies will notify the Bride/client of their arrival time the week leading up to the wedding/group / single person appointment and will provide an estimated timeframe schedule of the requested start time and estimated finish time for all bridal/large group appointments.
CHANGES TO BOOKINGS:
i.e. Number Of Clients or Times Agreed Upon At Time Of Booking
Should the number of services (Makeup and or hairstyling) required change (i.e decreased amount of makeup and or hairstyling services required on the day of the appointment) after you have made a final payment you the client will still be charged for those services requested at the booking.
This is based on losses suffered by us in reserving the date and times required to fulfill your original booking requests based on the number and types of services to be performed.
Should you need to alter/change your requested appointment start and or finish time, once you have made a final payment to secure your appointment with The Makeup Ladies, and either Ashley, Maria or another subcontracting artist is not able to fulfill your requested time change due to another appointment/s / commitment/s clashing with the new requested start or finish time, you may still be charged for the services that are not able to be supplied/performed at the appointment.
Refunds for any services which are not rendered at the time of the appointment will be considered on a case-by-case situation, however, will be solely at the discretion of The Makeup Ladies, based on the time of when the cancellation was given and or the unique circumstances that arise due to the need of the cancellation/s.
ADDITIONAL SERVICES REQUIRED (Day of booking):
i.e. Extra people wanting makeup and or hair styling services
If any additional people require makeup and or hairstyling services on the day of the appointment but have not been included in the original booking/invoice issued, this is not normally a problem, and payment can be made via cash or bank transfer to The Makeup Ladies at the appointment. Please, where possible give The Makeup Ladies / subcontracting stylists prior notice if others at the booking are after further styling so that we can prepare and adjust the timings associated, if possible. Depending on the allocated time of the appointment, this may not be always possible and please respect The Makeup Ladies’ decision to decline if this is the case, especially for a bridal or group booking.
i.e. Travel/Parking Fees/Tolls
A travel fee may be incurred depending on the additional distance The Makeup Ladies are required to travel to get to your requested appointment location. All currently listed services include travel if the appointment location is within a 10km radius of the Brisbane CBD. If the requested appointment location is outside of the 10km radius of the Brisbane CBD a travel fee will be worked out based on the additional distance required to travel and the applicable rate will be charged.
In the event that any hotel/motel/venue parking fee/s are incurred as a result of the appointment location, these additional charges will be passed on to the client for reimbursement at the time of the appointment (if known) or prior to The Makeup Ladies’ departure. If parking is to be required at a hotel/motel/venue, we request that the client is to please arrange this with the hotel/motel/venue in advance of the appointment and have the related charges applied to their room tab, etc. We, The Makeup Ladies request that up to two car spaces are to be allocated at the request appointment hotel/motel/venue, unless otherwise stated.
HAIR EXTENSIONS / EXTRA HAIR PADDING (if required for the Bride/ Bridal party hair services):
An additional charge of $15.00 per person will be required for the application of any hair extensions (if provided by client) and or any extra hair padding application required for the particular hairstyle requested.
GENERAL DISCLOSURES AND HYGIENE POLICY:
You, the client and anyone else associated with the booking / receiving the requested services acknowledge that all makeup & or hairstyling services provided by The Makeup Ladies and any related subcontractors, involves the application of makeup/cosmetic/hair styling products and associated tools, directly to the relevant body parts; including but not limited to your eyes, skin and or your head/hair (if hairstyling is also required), therefore you agree that you have disclosed any and all medical or other skin/hair conditions known to you which a reasonable person would disclose, including but not limited to general allergies, skin/scalp sensitivity, contagious skin/eye conditions such as; conjunctivitis, active herpes (cold sores), impetigo/Methicillin-resistant Staphylococcus aureus (MRSA), head lice (nits) or any known viruses such as the flu, Coronavirus.
Please note that The Makeup Ladies cannot work on and will refuse services to be performed on clients who are at the time of the appointment contagiously ill or have any contagious infection/s. The particular service/s will, therefore, be refused at the particular makeup artist’s / hairstylists’ discretion.
The Makeup Ladies or any subcontractors working with them are not, under any circumstances, responsible for any allergic reactions to products used. The onus is on you the client to notify The Makeup Ladies if you or anyone associated with the appointment/services to be received have any particular hypersensitivity that you are aware of. Should you request for any of your own product/s that you are familiar with, to be used only on yourself by the artist/stylist, you then agree that we, The Makeup Ladies are not liable for, & will indemnify us from any & all claims, liabilities, costs, loss, & causes of action relating to personal injury or death arising directly or indirectly as a result of your products being used at the time of booking.
The User Terms may be altered, however, the version supplied at the time of booking will be applied. You may request the most up to date version by contacting The Makeup Ladies;
email: firstname.lastname@example.org or refer to www.themakeupladiesbrisbane.com