Request for Technical Support

Request for Technical Support

*We will process your request and be in touch to try and help you resolve your problem.
Tech support will be offered over the phone and through email moving forward. If you put in a help ticket, please be prepared to check the email address that you provide and/or answer your phone between 9am-12pm.
Name

First NameLast Name
Student ID Number
Email
example@example.com
Phone Number

Area CodePhone Number
Common Troubleshooting Tips

Laptop or laptop screen will not turn on.
- Hold the Power Button for 15-30 seconds. Then push the power button to turn on.
- If you get 9 blinking lights on the Power Port (right side of the laptop), you will need to have it repaired.

Wifi will not connect.
- Restart the laptop and make sure the laptop is not in Airplane Mode.

Please go and get your laptop. Turn the power off and then turn the power back on. Did that resolve the issue?

It looks like your problem has been resolved. Thank you for contacting Tech Support!

We should be able to reset your password remotely within 24 hours. We will reset your password to your birthday. (Two-digit Month and Two-digit Day.)

Example - January 20, 2001 is my birthday, so my password would be reset to 01202001

We will send you an email letting you know that it has been updated.

Tech support will be offered over the phone and through email moving forward. If you put in a help ticket, please be prepared to check the email address that you provide and/or answer your phone between 9am-12pm.