7. Client must give a 24 hour notice to cancel or reschedule appointments. If a counseling session is cancelled within 24 hours the client will be charged for that session. If client is over 15 minutes late to an appointment they will be able to weigh in, get an injection, and pick up food; however, this will not be done by the counselor due to scheduling conflicts. A session will still be charged for that day. If a provider visit is cancelled within 24 hours, a $20 fee may be applied.