REQUIREMENTS FOR BOARDING

1. A pre-boarding examination and a behavioral temperament test are required for first time boarders at our hospital.

2. All pets must be current on all vaccinations including:

a. DOGS : Canine-Rabies, DA2PP, Bordatella (within 6 months to prevent kennel cough), and a negative fecal test (within 6 months).

b. CATS: Feline-Rabies, FVRCP, and a negative fecal test (within 6 months).

c. All vaccinations must be given by a licensed veterinarian and no less than 10 days prior to boarding.

3. All animals must be free of internal and external parasites (ex. ticks, fleas, etc.), or they will be treated at owner's expense.

4. Anxious pets may be given TRAZADONE, by doctor, as a calming agent (this drug is very safe and effective).

 5. There is a additional service charge per pet per holiday boarding for the following major holiday days: New Years Eve, New Years Day, July 4th, Memorial Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

6. Boarding pickup after 12PM will be charged an additional day of boarding unless a 1pm late checkout or exit grooming/bath is requested. We will call for grooming pickups when your pet is ready.

RULES AND POLICIES FOR BOARDING

1. A pre-boarding exams and a behavioral temperament test are required for first time boarders at our hospital.

2. Pets may only be discharged Monday through Saturday. No discharges on Sundays or holidays.

3. Overnight Boarding: Drop-off time is anytime during regular office hours. Pick up time is between 8am-12pm  M-F or 8:30am-12pm Saturdays. **Pickups after 12PM (Noon) will incur an additional night of boarding charges**

4. Doggie Day Care: Drop-off time is between 8am-11am. Pick up time is no later than 6pm M-F. **If you are unable to pick up your pet as scheduled then an overnight boarding fee will be incurred for each
night of stay **

5. Pets requiring special attention during their stay (ex., diabetics, surgery, illness recovery pets, and pets on SQ fluids and paralyzed pets) will be charged a med/care fee, in addition to a boarding fee.

6. Pets receiving medications will be charged a daily fee if the medication is dropped-off by the owner. Medication dispensed by the hospital will be charged hospital medication fees.

7. All patients are provided bedding. The hospital does not accept responsibility for personal belongings.

8. Owner may be liable for any excessive property damage or injury to persons by their pet(s).

9. All pets not picked up within 7 days from the expected discharge date will be considered abandoned.

10. If any internal/external parasites are found on the pet during their stay they will be treated and charged
appropriately.

11. In the event you pet becomes ill during his/her stay, your pet will receive diagnostics and therapeutics deemed appropriate by the veterinarian caring for your pet, and charged appropriately. Every effort will be made to contact you prior to and during treatment.

PET BOARDING SERVICE LEVEL AGREEMENT (SLA)

This is a service level agreement between Parkland Veterinary Hospital and our client listed below. Client agrees that they are aware that we are not a 24hr facility and as such their pet will be unsupervised overnight while he/she sleeps. We are temperature controlled facility (with HVAC) and we have an alarm system and cameras for security. 

Dog Walk-time and Supervision: Our boarding options offer a guaranteed minimum of 3 walks/day as a service level agreement unless you the owner select the add-on to change it to "minimum of 5 walks guaranteed per day”, or request additional play-time of 20 minutes/day/charge for an added fee. Our typical walk times are around: 8am - 9am, 2 - 3pm, and 5:00 - 6:30 pm. We do not offer 24 hr supervision; however, just as they would at home, your pets go to sleep at night. 

Late Nights: Our regular business open hours: Mondays - Fridays: 8am - 6pm, Saturday: 8:30am – 2:30pm. We are often here late at night, but not always, hence the cameras and the alarm system. If we are here late at night, which is often, then we walk the dogs late at night. 

Special Requests: Each client has different requirements or needs and sometimes we are unable to meet every request. Client is also aware that should they require additional services outside of our offering such as pet sitting or overnight monitoring, that we may not be able to meet that request and the client has the option to seek a service that matches their needs (for example an in-house pet sitter, or outside the facilities dog walker). 

Beds, towels, and blankets: Dogs that chew their beds, or excessively urinate on their beds will be given a towel or blanket. Subsequently if they continue to chew or urinate on the towel/blanket, the towel/blanket will not be replaced. We try our best to give multiple chances, but cannot sustain the excessive laundry or replacement costs for the beds, towels, and blankets. 

GROOMING RULES AND POLICIES 

1. New clients are required to have a PRE-GROOMING EXAM to establish as client.

2. All pets admitted must be current on their vaccinations

       FELINE: RABIES & FVRCP;
       CANINE: RABIES & BORDETELLA

3. Any pet found to have FLEAS or TICKS will be treated at the owner's expense.

4. At Parkland Veterinary Hospital, there is nothing that is more important to us than the health and well‐being of the pets in our care. Your pet is important to us. Because we care about your pet’s safety and well-being, we want to assure you that every effort will be made to make your pet’s visit as pleasant as possible. Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. If your pet is severely tangled or matted, it is at greater risk of injury, stress and trauma. All precautions will be taken. However, problems occasionally arise, such as cuts, nicks, clipper irritation and mental or physical stress. In the best interest of your pet, we request your permission to obtain immediate veterinary treatment should it become necessary. I release the Groomer, Parkland Veterinary Hospital P.A., and its staff from any and all claims, damages, liability, accident, illness and injury.

5. I further acknowledge that I am completely responsible for the actions of myself and my pet(s).

6. This agreement applies to all current and future pets that will undergo grooming services at Parkland Veterinary Hospital.

 

I hereby grant permission to Parkland Veterinary hospital to obtain emergency veterinary treatment for my pet at my expense. I have read, understand, and accept the above grooming policies.

UNEXPECTED ILLNESS/ EMERGENCY TREATMENT AUTHORIZATION

All animals boarding or staying at the hospital MUST receive treatment in the case of illness or emergency. Treatment for illness is to prevent further deterioration in health while treatment for emergency is to help stabilize the patient.

**Every attempt will be made to contact you or any emergency contact that you specify before treatment.

However, if we are unable to reach you (speak to you in person or only receive a voice recording), the health and well‐being of your pet must be our first priority and treatment will be instituted at the doctor's discretion. In severe cases, emergency patients may require ongoing care at a 24-hour or overnight emergency facility**

I have read the boarding requirements and understand the hospitals' policies. I accept full financial responsibility for treatment of my pet should the need arise.