Professional Pet Care Provider Application

Please download and review the job description in full before proceeding.

I certify I have read the job description of the position in full.*

Please initial in the box above.

C9C Values

Community

Cloud 9 exists primarily as a local small business dedicated to provide long-term support to members of the city we (Nicole and Jordan)’ve called home for our entire lives. We believe social connection, empathy, equity, and safety are basic rights for all living beings.

————For candidates, this means we are looking for people that respect the intensive efforts that have gone into building our business into what it is. C9C is our life's work. Even if this is a temporary position for you, your time here has impact. We work hard to build our brand into a reliable community resource. It is imperative that we can stand proudly behind our team's integrity, respect, professionalism, customer service, and genuine care for the Kalamazoo community. Given that we are entrusted with people's homes while they are away, candidates must demonstrate that they understand the weight of that responsibility and are prepared for the demands of the job through their demonstrated character.

Wellness

While we work with pets, it is our job to tend to the needs of ALL who wind up in our care, human and animal alike. We look beyond “just behavior” and “just a dog walk” to provide a professionally skilled eye to all we do—after all, these are SO MUCH MORE than ‘just a pet.’ Given that this job provides life-sustaining service and our clientele is made up of neighbors fully trusting us with their homes while they are away, we work very hard to be exceptionally clear regarding the high standards inherent to the role.

————For candidates, we are looking for emotionally-attunted, inquisitive, passionate individuals that want to learn how to better care for those around them: their personal pets, the household of pets they are entrusted with, and the people, too. Caring for people is non-optional when working with animals, and individuals with a dislike for understanding and caring for people are not well-suited for this work. Additionally, because caregiver burnout is real, we cannot hire individuals who do not demonstrate skills necessary for a role where you are independently obligated to complete all work that sustains the life of living beings—time management, thorough self-directed use of resources, ability to accept and implement constructive feedback, professional communication skills, emotional regulation, and problem solving are all "must-haves."

Excellence

We’ve put in the work to bring intensively-thought-out, evidence-based, professional quality services that are the just-right blend of passionate heart, brilliance, and guidance through a gentle hand. When you book with Cloud 9, we give our all to bring you the best pet care and dog training has to offer: because your best friend deserves the best of the best!

————For candidates, this means anyone who approaches this work as "just a dog walk" or "just pet sitting" is not the right fit. It is SO much more than that, and we mean it and take that seriously. If you want to expand your skillset, sharpen your knowledge, and grow as an individual during your time with us and beyond, we are eager to meet you! Those perceiving this role as a simple, laid-back gig for cuddling animals and walking down the block and back in fair weather with a slow-moving, gentle dog or purring kitten will not be successful (or safe) in the role and therefore are not suited for this position.

Dear Applicant,

Please fill out the application in full prior to submitting. Incomplete applications will not be considered.

Thank you for your time and interest!

Gratefully,

Nicole B., Cloud 9
Nicole Bowdish
Co-Owner & Founder | Cloud 9 Canine, LLC
Contact: manager@kzoopet.com

*No calls or texts regarding applications, please!*

18+ years of age on the date of hire.*

I certify I meet the age requirement.

Possess a valid U.S driver's license AND reliable personal transportation to commute independently to, from, and between client homes.*

I certify I meet the driving requirement.

Own a reliable smartphone with capabilities for completing detailed working tasks on a smartphone app, including a reliable cellular data connection.*

I certify I meet the cell phone requirement.

Summary of Required Availability

OPEN availability on Saturdays.

Some weekday early mornings (6am-8am).

Some weekday late nights (9pm-11pm).

At least one weekday day camp* shift.
(*The full span of either 7:45am-12:15pm or 12:45pm-5:15pm, once weekly minimum, Monday through Friday.)

-

Not required, but of note for scheduling—peak dog walking demand falls on weekdays from 10am-3pm.

Do you have the REQUIRED open availability on Saturdays?*

Do you have the REQUIRED availability of at least one weekly day camp shift, as listed above?*

Are you available and able to provide some weekday early morning (6am-8am) services?*

Are you available and able to provide some weekday late evening (9pm-11pm) services?*

Are you available for midday peak service demand on weekdays (10am-3pm)?*

C9C only hires for PART TIME, VARIABLE HOUR positions. We do not guarantee you will receive a fixed number of hours each week. By checking the box below, you certify that you are aware that this is a part-time job with VARIABLE HOURS available each week.*

I certify that I am aware that I am applying to a PART TIME job with VARIABLE HOURS available to be scheduled each week.

Please type your routine availability schedule in the box below, formatted as follows.

Sunday: 0:00 AM - 00:00 PM

Monday: 0:00 AM - 00:00 PM

Tuesday: 0:00 AM - 00:00 PM

Wednesday: 0:00 AM - 00:00 PM

Thursday: 0:00 AM - 00:00 PM

Friday: 0:00 AM - 00:00 PM

Saturday: OPEN REQUIRED

Your Availability:*

This is your standard weekly recurring availability.

TECHNOLOGY DEMANDS: Are you comfortable typing out narrative-length written reports on your cell phone in a timely fashion?*

TECHNOLOGY DEMANDS: Are you comfortable having to take clear, portrait-style photos of pets?*

TECHNOLOGY DEMANDS: Are you comfortable navigating to and successfully locating client homes you have not been to before using your cell phone?*

Example of a report that you would need to be able to write efficently, completed within a service time.

PHYSICAL DEMANDS: Are you comfortable independently walking dogs multiple consecutive miles at a brisk pace, back-to-back? *

A large dog's comfortable pace is 4x our human speed on average, and if a client states they are looking for a WALK, it is not optional to substitute backyard play because we aren't feeling up to it.

PHYSICAL DEMANDS: Are you comfortable working outdoors in freezing cold, sweltering heat, blizzards, rain, ice, wind, or similar?*

PHYSICAL DEMANDS: Are you comfortable walking dogs that WILL pull on the leash without becoming frustrated with the dog?*

PHYSICAL DEMANDS: Are you comfortable having to restrain large and strong dogs who WILL bark-lunge while on the leash?*

PHYSICAL DEMANDS: Are you comfortable lifting dogs into your vehicle?*

PHYSICAL DEMANDS: Are you comfortable cleaning up diarrhea and vomit?*

Example of a dog that is 70lbs and needs to EXERCISE when we take her out—are you prepared to handle an animal with this amount of energy as a standard type of dog you would work with, multiple times within a day, for an hour EACH time?

PERSONALITY DEMANDS: Do you become frustrated with dog behavior easily? Does barking stress you out? Does high energy make you lose your patience?*

PERSONALITY DEMANDS: Are you outdoorsy? We are out hiking dogs on nature trails in 12 inches of blowing snow, turbulent downpours, and scorching summer heat with bugs buzzing all around our heads—does this sound miserable to you?*

PERSONALITY DEMANDS: Are you able to be kind and considerate to clients and their personal experiences?*

PERSONALITY DEMANDS: Do you understand that your roster of services will be your responsibility and you must remain calm, problem solve, and show up for the pets in all circumstances? *

PERSONALITY DEMANDS: Think about it—if coverage is not voluntarily offered and you have a personal matter going on, would you become bitter at your co-workers? Frustrated by the demands of the job? Angry at having to show up on the pets relying on you to provide for their basic needs? C9C has a 100% attendance rate and simultaneously demands respect of workplace boundaries for all, meaning no one is responsible for our service roster except us—explain how you believe your past experience and current workplace desires fits this incredibly high level of an attendance demand. *

Example of a strong dog that needs us to stay calm and collected around him while also approaching his handling with care given that he was a recent stray with unknown history coming into services. Would you be excited to patiently, kindly, and compassionately handle a dog like this while keeping yourself safe? Would you struggle to keep your hands to your side so you don't reach out to touch him and startle him? Does the sight of a dog in a muzzle make your heart race? Please consider the demands of the position and your personality before applying—this job is not cuddles and leisurely strolls, as we work hard to very clearly state!

SCOPE OF PRACTICE STATEMENT: We only hire for PET CARE positions, and we believe strongly in remaining in our scope of practice. Do you understand this is a PET CARE position, and advertising yourself as a dog trainer, behaviorist, or anything beyond the scope of the role while working with us violates our Code of Ethics? Explain.*

We do not hire dog trainers. Only Jordan and Nicole provide dog training services, and we do not intend to change this at any time.

PET HANDLING PARADIGM CULTURE: Cloud 9 is committed to modern, progressive animal husbandry practices per our values for Community, Wellness, and Excellence. We adhere to LIFE (Least Inhibitive, Functionally Effective) handling techniques. Compulsive, heavy-handed, or otherwise manually-intensive based handling is strictly prohibited. Do you share these values and align yourself with these practices when handling animals? Explain. *

Send Your Resume: Please email us your current professional resume to manager@kzoopet.com with the subject line of "(Your First Initial & Last Initial—"AB Professional Resume."*

I verify I emailed my resume in the exact formatting detailed above.

Professional References: List at least 2 -professional- references here. At least 1 of the references must be from a previous employer. *

Please include each reference's name, job title, their relationship to you, their email address, AND their phone number. We will contact your references if we decide to move forward with your application after your interview.

Why did you end employment at your last job?*

Do you currently work another job? If so, in what field?*

What are your long term career goals?*

Do you have relevant experience or education related to animal sciences, biology, applied behavior analysis, or animal husbandry? If so, please describe.*

Please sign below to authorize Cloud 9 Canine, LLC, to run a criminal background check and contact your references if we choose to proceed with employment onboarding.*

Your Legal Name*

First NameLast Name

Your Preferred Name & Pronouns*

Your Phone Number*

Area CodePhone Number

Email*

example@example.com

Home Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

6 Month Minimum Commitment

Due to our intensive New Hire Training Program and the relationships that form between staff and the pets we serve, we require a six month minimum commitment to employment with Cloud 9 Pet Care. This position is NOT suitable for temporary, seasonal, or otherwise shorter-term work.

Available Start Date*

Date

Type out the date 6 months from today (MM/DD/YYY). Are you able to commit to 6 months of employment with Cloud 9 Pet Care?*

Please double check your formatting matches the question: attention to detail is critical in this position.

We REQUIRE 2 holidays per season, per year. This means 2 holidays in the Summer Season (Memorial Day, Independence Day, Labor Day) & 2 in the Winter Season (Thanksgiving-Black Friday, Christmas Eve-Christmas Day, & New Year's Eve-New Year's Day). Please acknowledge this availability requirement in the box below.*

Do you currently live with any pets? If yes, tell us all about your personal pets!*

Tell us about a time you made a mistake at work: what happened, what did you do, and what did you learn from the situation?*

Tell us about a time you got "the short end of the stick" at work: what happened, what did you do, and what did you learn from the situation?*

What do you think are the biggest risks, or situations that could go poorly, while providing in-home pet care services to pets?*

Aside from the opportunity to work with animals, why do you want to become a part of C9C?*

Briefly paraphrase the C9C mission as described on our website. How do you relate to our mission statement?*

kzoopet.com

Cloud 9 Culture

C9C is a professional pet company. We have worked hard at a point in our development as a small local business to define our company culture. We will have you review and sign our Code of Ethics before starting. Here are examples of expectations of our culture for you to consider. These standards apply equally to C9C leadership as well as the entire field staff team.

Positive reinforcement paradigm—we do not scold, hit, discourage behavior; we look for what the pet is communicating through their behavior, get curious, and encourage MORE behavior (meaning acting in different ways) rather than STOPPING behavior (suppression).

Coachability—we all are forever-learners. If you find your ego bruises easily, you struggle with applying feedback, or you don't usually have questions, this role may feel demoralizing as we are always aspiring to grow, not expecting ourselves to be perfect or getting upset when we are informed that we were wrong about information or situations.

Respect for workplace emotional climate—we do not tolerate gossip, mocking, pressuring/guilting co-workers to take our work, speaking ill of clients, making fun of pets, working with a negative attitude that makes pets/people uncomfortable, or otherwise behaving in ways that demonstrate poor professionalism in the workplace. We consider the emotional safety of beings as equivalent to physical safety. People and pets alike can have bad days, but we expect mature, direct, remediatory communication from all involved.

Documentation—taking seriously the risks involved with the job and providing proper written and verbal communication with high levels of detail. All—clients, your co-workers, the pets, C9C leadership— should be able to sense your professionalism and responsibility for the work you do.

Honoring the experience of all others–This means taking the perspective of others whenever we interact. We understand that our co-workers may be having significant personal matters in their lives and therefore it is not fair to assume they should be available to take your work because you are having a personal emergency. We understand that there is no one "on demand" for us and we have to show up for the pets in our care. We realize the clients are expecting us at set times, so we don't show up early or late for our own convenience. We read over our written reports and messages to ensure they do not risk causing upset or offense to anyone in written communication.

Describe your comfort with the positive-reinforcement paradigm aspect of C9C culture.*

Describe your comfort with the coachability paradigm aspect of C9C culture.*

Describe your comfort with the respect for workplace emotional climate aspect of C9C culture.*

Describe your comfort with the documentation aspect of C9C culture.*

Describe your comfort with the honoring the experience of all others aspect of C9C culture.*

We Work with Intensive Behavior Cases

C9C is a professional pet company. The majority of households we serve bring us in because they need PROFESSIONAL level service. Candidates do not need any prior experience in the pet industry to be successful in this position, though we expect candidates to demonstrate passion and commitment to achieving C9C's mission-oriented working standards.

To be candid, if you are looking for nothing more than a simple side gig spending time with animals, this position is not for you. Our tag line is "SO much more than just a (pet/dog walk/pet sitter)" and we mean that wholeheartedly. We are a professional pet company with intensive standards for the skill and knowledge of our staff. It is imperative candidates begin the job ready to completely learn and unlearn just about everything modern culture teaches us about handling pets AND are committed to bettering their approach/mindset to pet handling to meet evidence-based standards for continuously evolving best practices.

Describe your comfort level with the scope of the job described above.*

Although we have processes in place for screening and onboarding new clients, care providers do not individually meet every household of pets before providing service. How comfortable are you working a job that requires proficiency on adhering to strict procedures and errorlessly following highly detailed written instructions rather than relying on routine/memory/familiarity? *

We expect our entire team to be able to care for any pets we serve. How comfortable are you getting assigned to work with various companion animal species (most commonly dogs and cats, but also potentially geckos, rabbits, or chickens), and various sizes, breeds, and personality types of pets?*

When we are working with new hires, we have to look for traits that cannot be taught, such as solid instincts and a willingness to take the nature of the job seriously: meaning, if you're looking for a job where you can pet, hug, and cuddle animals all day, this is not a good fit. As stated above, most people hire us because their pets are NOT this way and need someone who understands, respects, and enjoys working with these behaviors—does this standard meet your expectation for the position, or alter your interest in the job in any way?*

This application is long. We have many care protocols that are EXTREMELY long with INTRICATE levels of detail included, and failure to follow procedure carefully could result in behavioral fallout from dogs, injury, medication error, or similar. Are you feeling confident in your ability to independently review intensively-detailed instructions and adhere to them perfectly without error while in a client household providing care for behaviorally or medically complex pets? Explain.*

We Don't Get to "Just Call In" From Work

As an essential service, unfortunately we can't just simply let a household know we won't be able to come in to work today and therefore they need to find another person to come feed/water/medicate/let-out their pets: pets depend on us for their survival needs, and if we do not show up, it can lead to serious welfare concerns. Although C9C operates in a team-based structure, individual providers hold SOLE responsiblity for performing service to assigned households.

Our culture at C9C is intense in terms of boundaries. We believe that no one else should be expected to take responsibility for anyone else's workload. We believe the emotional climate in the workplace should be professional, friendly, and relaxed without pressure/animosity/stress caused by someone else's personal matter interrupting the workflow of the day. Most importanatly, we believe in ensuring our staff team feel 110% clear in the expectations of the role and what they are signing up for—not to "scare people off" but simply because the role is not flexible in terms of demand, and it is imperative that anyone hired here has the self-awareness to know if they are not looking for what we have to offer BEFORE getting involved.

Regardless of circumstance, staff must always use communication channels to find their own coverage AND find a way to show up to provide service if coverage is not voluntarily offered by co-workers. There will be instances where you are stressed out, have something serious going on, and you need to still show up to work—calm, collected, and nurturing to the pets whose behaivor can worsen by your stress, and with co-workers who don't deserve to have a bad day because your mood is sour.

That does not mean you can't have off days or bad days, or that we don't want to help out where we can. It does mean that our small business has everyone working at all times, and nobody is 'on demand.' If you are someone who needs or benefits from a job where you can flexibly call off when you have something personal going on, a life-sustaining job is NOT for you, and we strongly discourage applying from this position.

Attendance demands of this position differ vastly from most other industries and can be incredibly stressful, but it is a reality of an *essential* service that everyone, including C9C leadership and business owners, are responsible for. Most of our staff do just fine, but that is because we work VERY hard to honestly screen everyone and present our expectations without "fluff" or sugarcoating.

Cloud 9 Canine, LLC has a 100% attendance rate to services. If you are someone who is likely to break that 100% attendance score due to you having a personal matter going on, this job is NOT for you—and that's okay!—but no one else can determine that except yourself.

We put this in here to prompt candidates to assess what that may mean for their individual needs BEFORE considering this position. Please think realistically about if this type of attendance demand may or may not be suitable for you as an individual.

So, let's say you have a personal matter going on back home and no one is available to take your visits or cover your shift—think on this realistically. Are you comfortable having a job with this expectation? Would this make you frantic? Or bitter? Or frustrated? In the box below, demonstrate full reflection on this standard and how you know that this role is suitable for your individual needs at this time.*

We Have to Show Up If Coverage Is Not Available

In the event that we attempt to find coverage and no one is available and willing to cover our assigned services for us, we still have to go out to take care of the pets assigned to us as we are responsible for their care. This includes ensuring we are able to independently self-manage our time off, plan ahead, and monitor & update our availability accurately in online systems. Every member of the team has to take responsibility for their own service roster once assigned: it is solely our responsibility to ensure every pet receives service as assigned.

We also need to be very organized, attentive people to confirm our availability is displayed correctly; if you're not this type of personality OR still developing this skill, this is not a good fit to LEARN time-management in. Candidates should already possess strong self-organization and time management skills.

Once again, please demonstrate that you are FULLY aware that we cannot abandon the pets in our care and that you understand that this job is not a good fit for someone that may become frantic, frustrated, or bitter based on the attendance demand of zero tolerance for no shows for any reason.*

Describe your self-assessment of how you manage your time and organize your schedule in your daily life.*

We Have to Be Resourceful

In the event of a barrier in us making it out to homes to providing essential care services, we have to be resourceful. C9C does not cancel on clients and guarantees we will show up.

An example would be if our car doesn't start one morning, we have to be able to seek out alternate transportation (borrowing a car from a friend or family member, utilizing public transportation, professionally communicating with clients that we are on the way but a bit delayed, or using rideshare apps) to still make it to our visits. Being able to stay calm in stressful situations and independently work to find solutions, without getting overwhelmed or giving up, is critical in this line of work.

Describe your comfort with the expectation of being able to be resourceful to solve problems at work as described in the above job description.*

If your phone was failing to turn on and you were assigned to leave for visits in 15 minutes: how would you handle this situation?*

If your vehicle slides off the road in the middle of winter while traveling FROM one visit TO another visit, putting you far behind—how would you handle this situation?*

Schedule Breaks: Press to confirm you are able and willing to have gaps in your working hours to meet pet needs. (Example: You could be scheduled for a 6:30am-7:30am service, then a route of services from 11am-3pm with a gap in between.)*

I confirm I am aware and applying for a job where the schedule will fluctuate based on the pet needs and I won't be able to flexibly move my scheduled arrival for services for my convenience over the pet needs.

Holiday Requirements: We require 2 holidays per season (summer and winter) which are assigned as needed. Are you able to commit to a job where you would be scheduled to work 2 of 3 holidays per season?*

This is a job requirement: C9C provides service 6am-11pm, 365 days per year. This job will require staff to work Christmas Eve, Christmas Day, Thanksgiving Day, or New Year's Eve night. All staff, including the business owners and managers, work 2 out of the 3 holidays in the summer AND winter seasons.

Anyone Commutes Anywhere In Our Service Area

We provide in-home services, traveling between client residences on our routes of assigned services.

We commute throughout Kalamazoo, Comstock, South Portage, Parchment, and Texas Corners which consists of a lot of time spent on the road, and routes are multi-variable, so there is NO GUARANTEE you will work in neighborhoods close to home: all of us work all over the service area.
This requires comfort driving in extreme and hazardous weather conditions to ensure pets receive food, water, let-outs, and medications even in the middle of severe weather events.
*We prioritize safety over timeliness (i.e, being able to drive slow and not rush in poor weather), but we provide services in all weather so team members need to be comfortable driving in and working outdoors in all kinds of weather, even severe (we provide life-sustaining essential services).
Service hours are 6am-11pm which will require commuting to and locating homes in the dark.

Based on the above description, how comfortable are you having a job that requires confidence driving and navigating Kalamazoo in serious weather conditions (white-out blizzards, ice storms, heavy rain) and pitch-black times of day?*

Our service area spans through south Portage, Gull Road, Texas Township area, WMU campus, and Kalamazoo city. We are scheduled based on where demand is, so you could end up driving quite a bit, and there's no guarantee of being scheduled close to your residence. How comfortable are you with a job that requires a lot of time spent on the road and getting sent to work where you're needed?*

New Hire Training Process Expectations

We value coachability over perfectionism; meaning, taking the need to be constantly learn from your trainers, your co-workers, the clients, and the pets you spend time with seriously is the most important factor for the job.

ALL new hires, no matter their background within the pet industry, always come in with a LOT to learn about evidence-based, +R paradigm-centered, skilled pet handling.
Given the unregulated nature of the pet industry, everyone also comes in with a lot of beliefs and practices to "unlearn" (throughout new hire training).
We don't expect new hires to be fluently skilled and knowledgeable from day one, but we do expect to see new hires meeting new hire objectives AND applying everything they learn each day. Our tag line is they are "so much more than just a pet" and this job is SO much more than "just dog walking."

While we provide new hire training, new hires are continuously evaluated for their safety and suitability for working unsupervised (always on camera, but without in-person support) in client homes with ANY type of pet we serve. Therefore, we start with a probationary period where we may, at any time, dismiss new hires that do not meet criteria for demonstrating coachability, safety awareness, and a full respect for risk-aversion, pet welfare, and initiative for continuously and independently working to better themselves as handlers to, in turn, better serve the pets whose well-being we are entrusted with.

Based on the above description, how comfortable are you committing to the intensive new hire training program as part of this job?*

What questions about animal behavior do you currently have?*

Where do you currently gather most of your information about pet care and handling?*

What questions or observations do you currently have about the behavior or enrichment of your personal pets or pets you've interested with?*

What are your thoughts about working with a cat that may hiss at you or scratch you and not allow you to attempt to touch her?*

If a dog was bouncing off the walls excited to the point of not being able to be calmed down, how would you respond to him?*

If a dog were to run behind a couch and hide from you when you arrived to walk her, how would you respond?*

The lock to open a client's home is jammed shut and not opening. The client is not responding to your messages and you have poor phone signal. What do you do?*

You are at what was booked as a 40 minute visit. You have been at the visit for 57 minutes and are instructed to get the dog in the crate at the end of the visit, but the dog is running away, rolling onto their back, and refusing to go in the crate. What do you do?*

A puppy has a diarrhea blow out in his crate that spills over onto the carpet and splatters up the wall. The fecal matter is thick and slimy, making it difficult to clean up, and the house is low stock on paper towels so you are about to run out. Some of the fecal matter gets onto your pant legs. How do you handle this?*

Tell us your favorite memory you have with an animal, whether it was a past pet, current pet, or a pet you worked with.*

If you can't figure out how to put on a dog's harness, what would you do?*

Pretend you are caring for the pets in the scenario below.

You have just finished an early morning pet sitting visit for a pair of dogs, Bella and Tycho.

You discover one of the dogs has peed on the rug when you walk into the home.
Tycho jumps on you and scratches you when you walk in, barks loudly while you leash him and Bella up, and lunges at squirrels you pass on the walk.

You take them on a 20 minute walk around the neighborhood.

They both are served breakfast, which they eat.
After breakfast, you spend the rest of the visit hanging out with them on the couch.

Write a detailed narrative of how you would report this visit back to the client as if you were sending it to the client as a post-service report.*

Submit a picture you've taken of a pet that you would consider "report card worthy" to include in a post-service client report.*

Browse Files

C9C Professional Pet Care Provider Job Application

Next Cohort Start Date–January 4th, 2026

Candidates Requirements

Availability Requirements

Scheduling

Job Demand Requirements

PROFESSIONAL BACKGROUND

CANDIDATE INFORMATION

Time Commitment

CANDIDATE PROFILE

Job Demands

A-DAY-IN-THE-LIFE SCENARIOS

APPLICATION COMPLETE!