Service Hub

Service Hub

Please complete the form with your booking information and select your query from the drop down menu. Please give further details of the changes you wish to make in the query box below. Our normal standard turnaround of requests is 96 hours (excluding bank holidays and weekends). We would politely request you refrain from entering or chasing as this adds a new duplicate request which can causes further delays.
Client Dept Date*

DayMonthYear
Date
Reason for contact**
Special Assistance Requests are with regards to passenger assistance at the airport or during a flight. E.g: wheelchair assistance
Please Note: if you prefer, you can now call us on 0121 508 5555, use Option 2: "Booking Amendments" and the team can assist. If not, you can continue to submit your email
Client Name*

First NameLast Name
Agency Name
Agency ABTA
Agency Staff Ref
Email*
example@example.com
Agent Phone Number*

Area CodePhone Number
Booking reference or invoice number*
For Example: JN123456 or 901234
Describe Your Query*
50 Character Limit
Please enter details of your query here*
Priority
Current Time

Hour Minutes

AM/PM Option
Date

MonthDayYear
Date
Important - Please check all details are correct prior to submitting this form.

One of our team will contact you to confirm options and costs if applicable. If travel is within 7 days, or your request is urgent, please call us 0121 508 5014. Please also note you can access and add bags/seats via our website: select 'Agent Support' - 'Airline Info' page and select the relevant airline.
Should be Empty:

Service Hub

Important - Please check all details are correct prior to submitting this form.