In response to the global COVID-19 pandemic and State and county “stay-at-home” and other emergency orders, on March 24, 2020, Hayward City Council enacted an Emergency Ordinance establishing a temporary moratorium on evictions in the City of Hayward for non-payment of rent caused by the Coronavirus (COVID-19) Pandemic, or for no-fault evictions and providing tenants and landlords mediation services to negotiate payment agreements. On April 7th the temporary moratorium was expanded to prevent displacement of residential and commercial tenants impacted by the COVID-19 pandemic. However, mediation services are only available to negotiate repayment of rent for residential properties.
By completing this questionnaire, Tenants or Landlords can request assistance negotiating reduced rental amounts during the moratorium period and/or repayment of unpaid rent during the moratorium period. All personal information provided will be kept confidential and not reported to any funding source or government agency.
Step 1: Tenant informs Landlord of their financial hardship that may impact their ability to pay rent.
Step 2: Tenant or Landlord submits this form to request mediation assistance.
Step 3: Project Sentinel will contact the Requesting Party within 48 hours and assign the case to a professional mediator.
Step 4: The assigned mediator will first contact the Tenant and the Landlord by phone. The mediator will talk with both parties separately on the phone and may use phone or video conferencing to speak with both parties at the same time.
Step 5: If an agreement or plan is reached, the mediator will put the plan the parties agreed to in a form.
Step 6: Project Sentinel will send the completed form to both parties to sign.
The mediation program is fast, free and confidential!
If you have questions about filling out this form or submitting a request for mediation you can contact Rent Review Office staff at 510-583-4454 or by email at firstname.lastname@example.org .
Hayward Moratorium Presentation