Contact us for questions about payments & registration for activities.
920-731-9831 info@soarfoxcities.com
Cancellation Policy
- If you are unable to attend an activity, you must cancel at least 5 days in advance to be eligible for a credit. If a participant cancels less than 5 days before the activity or is a no-show, there with be no credit given, no exceptions.
- If the activity requires tickets and you cancel more than 5 days in advance, you are STILL fully responsible for the cost of the activity. Possible exception: If we are able to fill the spot that was cancelled more than 5 days in advance, there is a possibility of receiving a credit to your account.
- If cancelling (or no-show) for a part of a series, no credit will be given.
- If eligible, only credits will be given. No refunds will be given.
- IRIS refuses to pay for services not provided, which includes cancellations and no-shows. If you require IRIS-billing, based on the Cancellation Policy, you are fully responsible for all cancelled (or no-show) activity fees.
- In the event of SOAR cancelling an activity due to weather or other reasons, all registered participants will be credited for the activity or refunded upon request via check.