1. Care Was Provided is defined as follows: The person had a face-to-face service (assessment and/or treatment) within the required target time frame. The time period is measured from the time that the 911 call or call to the LME’s Access Unit/Service was received, or if the person was a walk-in, from the time that the person was determined to need this level of care.
2. Access Was Available But Not Seen is defined as follows: Access to face-to-face care was available within 2 hours of requesting services, but the person did not receive a face-to-face service within this time frame because the person was not available. Access is defined as having a qualified provider on the physical premises ready to provide immediate care as soon as the consumer is available to receive care.
3. Offered But Declined Appointment is defined as follows: The consumer was scheduled for an appointment for the appropriate level of care within the required target time frame but later called and rescheduled the appointment to a later date/time, or the consumer was offered one or more appointments at reasonable times within the target time frame but declined the appointment for personal convenience or necessity that it should be scheduled at a later time.
4. Scheduled Within 7 Days Of Request But Did Not Show is defined as follows: The consumer was scheduled for an appointment for the appropriate level of care within the required target time frame but did not show up for the appointment.