FREQUENTLY ASKED QUESTIONS:
Q1: I chose my timeslot, but I cannot make it on the day for collection, can I rearrange for another day?
A1: Any changes in date or timing will be considered as walk-in. Please note that the waiting time for walk-in collection might be long as we will serve those who have already scheduled and pre-arranged their appointment date and timing with us. Please be reminded that the waiting period might take up to two hours depending on the crowd.
Non peak hour : 2- 5pm
Peak hour : 12- 2pm and 5-7pm
Q2: Gown collection Timing:
A2: 12pm to 8.30pm
Q3: Appointment being schedule
A3: Although you have made the appointment, we may not able to serve you promptly. We apologise for any delay due to the heavy traffic or any delay from the earlier appointment. We will do our best to serve you.
Q4: How long does a photography session take?
A4: As part of the Safe Management policy, each graduand is allocated a max. of 60 minutes for both individual and family shots.
Q5: Is there a makeup artist provided for the photo shoot?
A5: No, the Graduation Photography Package does not include a makeup artist. You may wish to put on your makeup before coming to the studio.
Q6: Will the gown be worn by multiple graduands?
A6: No, there will not be any repeat wear of the gown. The gown will only be worn by you and sent to the drycleaners.
Q7: Will there be any other school or university gowns provided for the photo taking session?
A7: Yes, any other school or university gowns can be provided without charges (subject to availability).
Q8: Where is the location for the gown collection & photo taking?
A8: The location is at 20 Jalan Kilang, ABM Building, #06-01, Singapore 159418.
Q9: Can I bring my own camera?
A9: We are sorry to inform you that the use of personal camera and photographic equipment is strictly prohibited.
Q10: I have a question that is not found here. Who should I contact?
A10: Please contact via email: firstname.lastname@example.org or tel: 6471 2788.
Q11: What is our Normal operating hours?
A11: Our operating hours is Monday to Friday 10am to 7pm and Saturday 10am to 5pm. Closed on Sunday and Public Holidays.