CORE VALUES
Harbor Regional Health Community Hospital has developed 'Core Values' which guide our interactions and decisions. These Core Values are:
Respect: We embrace diversity and honor the rights and privacy of everyone with dignity and empathy.
Integrity: We are fair, honest, ethical, and do the right thing for those we serve.
Compassion: We are kind, caring, and respectful to everyone we encounter.
Responsiveness: We think creatively and uphold the highest standards of quality, safety and service, expecting accountability to each other.
STANDARDS OF PERFORMANCE
A set of performance standards has been developed to establish the specific behaviors that a11 employees are expected to practice while on duty. All applicants are required to read Harbor Regional Health Community Hospital's 'Standards of Performance' and agree to comply with them when submitting an application/resume. The Standards of Performance are:
Communication
• Keep patients, families, and associates informed.
• When communicating with patients, families, and associates be patient, understanding, mannerly, kind, and positive.
• Use equipment supplied for communication properly and consistently.
Accountability
• Be positive role models and take responsibility for our own actions.
• Be dependable and take seriously our responsibility to perform our job with excellence in a timely manner.
• Give and receive constructive criticism gracefully.
Professionalism
• Use proper manners in every interaction.
• Practice self-control at all times, especially in stressful circumstances. Safeguard the privacy of all.
• Adhere to the hospital's Personal Appearance policy.
• Treat people equally, with dignity and respect, regardless of position.
Team Work
• Help team members whenever possible and never say "It's not my job."
• Never downgrade, treat unfairly, gossip, or ostracize any member of the team.
• Support, understand, and be empathetic toward each member of the team.
Ownership
• Keep our hospital environment clean and submit repair work orders promptly.
• Be aware of the part we play individually and as a team that contributes to the fiscal health of the organization.
• Be proud of what you do and where you work.
Safety
• Adhere to all safety policies and procedures, both hospital-wide and department-specific.
• Report and respond to unsafe situations, equipment, behaviors, accidents, and incidents immediately.
• Be prepared for any emergency.
Service
• Treat the people we serve as guests.
• All employees are responsible to respond to call lights.
• Anticipate and address predictable needs and concerns.