Appointments
Follow-up consults may be scheduled in 15, 30, 45, or 60-minute blocks of time. We encourage you to book your appointments 4 weeks in advance. As a courtesy to you, our office will email you 3-7 days in advance to remind you of your appointment.
Lab Tests
The results of your lab tests will be sent to Dr. Justin with in 2 to 4 weeks after mailing your specimens to the lab. Dr. Justin will evaluate the results. After evaluation, you will be contacted to schedule a follow-up appointment. All lab test are super billed so patients can submit to their insurance for potential reimbursement. Any labs purchase outside of the clinic where Dr. J has to do an in-depth interpretation, a separate lab interpretation fee will be charged.
Cancellation Policy
If you are unable to keep your scheduled appointment, please reschedule online using the clinic's email software, for additional instructions click here. The office requires a minimum of 72 hours before your scheduled consult or you will be charged for the appointment time scheduled. Any fraudulent chargeback claims will be disputed and sent to collections.
Dr. Justin has patients waiting over a month to be seen and a missed appointment takes time away from other patients. We require atleast 3 days so we can use that time to help someone else get the care they need.
As a courtesy, our scheduling service will email you an appointment reminder the day the appointment is made and 1-7 days in advance before your consult. We can not guarantee patients will receive these reminders because of email and spam filters. Not receiving a reminder email is not an acceptable excuse for a missed consultation. You can also mark these emails as friendly to increase the chance that you will receive them.
If The Doctor Is Running Late
If the Doctor is running late you must be available for the entire time of the consult. The Doctor may be running late with his previous patient, you will be charged a missed consult fee equal to the value of the consult if you are not available.
Super-Bills
All receipts given at check out contain cpt codes and IC10 codes that that can be submitted to your insurance company for reimbursement. The easiest way to do this is by calling the customer service number on the back of the insurance card to receive instructions regarding the submission of your claim.
The Doctor is not responsible for any insurance claims that are not reimbursed. If there are any changes to a super-bill that need to be made, it is the responsibility of the patient to find out from their insurance what needs to be amended. The office will make adjustments to the super-bill at $5 fee per receipt. Any in depth paperwork that requires that Doctor to fill out will be charged to the patient at the doctors hourly rate.