3145 Virginia Beach Blvd, Suite 110
Virginia Beach, VA 23452
757-278-5304 (phone)
757-938-6676 (fax)
Appointment Cancellation and No-Show Policy
We strive to provide excellent behavioral health services to you and to the rest of our clients. To be consistent with this, we have an appointment policy that allows us to schedule available appointments for all clients. When an appointment is scheduled, that time has been set aside for you and when it is missed, that time cannot be used to serve another individual or family.
Our policy is as follows:
We require that you give our office 48 hours notice in the event that you need to reschedule your appointment. This allows for other clients to be scheduled into that appointment time. If you miss an appointment without contacting our office within the required time, this is considered a missed appointment. We are unable to bill your insurance company for a missed appointment. Therefore, a $75.00 fee will be charged to you directly. This fee is due by cash or check. No future appointments can be scheduled nor can records be transferred without the payment of this fee.
We typically exempt clients from this fee in the case of a genuine emergency or in situations involving illness. We ask that you kindly call and cancel in the event that you or a member of your family scheduled to appear to the appointment are ill.
Individuals missing two appointments in a four-week time frame without 48 hours of advance notice to the office will have their services terminated from the practice. A separate appointment day and time would then need to be mutually arranged (depending on service provider availability) in addition to paying the missed appointment fee(s) that had accrued in order to resume services.
I have read and understand the Appointment Cancellation Policy of the practice and agree to be bound by its terms.