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Ziggy VA Questionnaire
Client Set Up Questionnaire
45
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1
What is your full name?
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2
How long have you been in business?
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3
Please enter your business address below (City, State, Zipcode)
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4
Gsuite helps us create automations and alerts for your leads. If you don’t have a gsuite email will you be obtaining a gsuite email account?
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5
What is the business's name?
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6
Tell us about your business? What is your business mission, tagline or anything that makes your business special.
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7
Please provide a link to your cleaning checklist.
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8
What is the business phone number?
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9
What is the best number to reach you in case of emergency (cleaner injured, accident, etc.
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Area Code
Phone Number
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10
What is your business email address?
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11
What are your email logins? Login and password, so we can manage email support)
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12
Does your business send 1 or 2 cleaners? What should we tell customers when they ask? Please add tags in Launch27 to which of your cleaners have partners
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13
What areas do you service? Be very detailed, imagine you're describing this to someone that's never been to your city. (include cities and or parts of town)?
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14
Please list all zip codes or areas you DO NOT service.
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15
What are your business hours of operation? Days and times.
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16
What VOIP phone system are you using? (Grasshopper, open phone, etc)
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17
How did you learn about us?
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18
What is your booking platform? Please insert the logins below.
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19
What leads platform are you using? (Yelp, Google Local Service, Bark Thumbtack etc.) Please list them along with the logins for each.
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20
Do you offer any discounts according to lead platforms? If so, please outline them below.
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21
If you are using Bark, please outline your criteria below.
For example, should we approach leads 8 credits and under, should we only approach leads who are ready to hire?
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22
Are there any kinds of jobs you do not want us to bid on?
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23
Do you have a tawk.to account? If so, please insert the logins below.
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24
Unless you have subscribed for weekend support, please be sure to set up your business phone to go back to you after 5 pm on weekdays and all day on weekends in your VOIP system.
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25
We need a few things from you.
Please upload any company policy documents in the document section as a Google Doc or Google Sheet for Excel in Basecamp.
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26
Your Job description.
Include pay, schedule, requirements, and anything you want job-seekers to know. This is what we will share with job-seekers when conducting their phone interviews.
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27
Do you do test cleans and/ or face interviews? Are your test cleans paid? If so, how much?
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28
Are you open to commercial cleaning, post-construction cleaning, after event cleaning leads?
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29
Do you accept same-day bookings?
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30
Do we need to first call or check with you?
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31
Do you charge extra for pets?
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32
Do clients have a square footage limit? If so, how should we quote customers who exceed this limit?
*
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33
Are washing dishes included in your standard cleaning? Do you put dishes in cabinets (this is not recommended)?
*
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34
Bookings: When making a booking, should we select move clean + add ons? or does move in clean include all addons? (Add Ons: Fridge, Oven, Cabinets etc) Please expound as much as possible.
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35
Please insert your script for follow-ups after cleaning is done.
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36
Do you offer anything in addition to home and office cleaning? I.e. carpet cleaning, etc. And if so, what information would you like us to share with callers on this additional service?
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37
Is there ANYTHING extra you would like us to inform callers when making a booking?
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38
If the home is extra dirty when cleaners arrive, do you charge it as a deep or hourly?
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39
Be specific please. How many cleaners do you want to send to a cleaning?
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40
If have your own discount codes, please share them below
*
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41
Please outline your cancellation policy below
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42
Is your business insured? (This information is for customers whenever they ask)
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43
Please provide us with questions you would like us to ask your candidates during our screenings
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44
Please provide us with the scripts you would like to use for lead generation. Bark, Yelp, Google Local Services etc
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45
Please provide us with the link to give to customers who agree to leave a public review on Google, Yelp etc.
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