• Extension Pre-Consultation

    We are excited that you're interested in being part of the Metropolis Custom Extension Experience. Please fill out this form so that we can best answer any questions or concerns you might have about getting and maintaining your beautiful new look.
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  • PRICING

    FIRST TIME CLIENTS
    In order to book a custom extension install appointment, a retainer must be paid for in full (non-refundable retainer).

    *This retainer goes towards the cost of the first appointment. The remaining balance is due the day of the service.

    The first appointment includes:
    - 100% human hair extensions
    - Customized color for blend on extensions
    - Installation of extensions
    - Cut to blend hair
    - Style

    The initial appointment can range from $200 - $1500, depending on extension hair color, length, type, and the amount needed to reach your desired result.

    The total price is narrowed down during consultation. This is based on where your hair is currently and what is needed to get your personalized flawless look.

    MAINTENANCE APPOINTMENTS
    Your extensions require adjustments every 6-8 weeks.
    Maintenance appointments are a bundled price which includes:
    - Removal or move up of extensions
    - Reinstallation of extensions

    ***Maintenance appointments do not include a shampoo+blow dry, unless booked with a color service. Please come with clean, dry hair***

    Maintenance/Adjustments: $85 - $300. This does not include the cost of color if needed for the natural hair, or the extension pieces.

    Extension hair must be replaced every 6-12 months with new hair. Please note, the longevity of hair varies person to person and is dependent on how well you take care of them. Suggested at-home products are required for the most longevity. You may choose to replace a few pieces every other appointment instead of full investment of all new hair. 

    How you care for your hair at night, when pulled up, and when heat styling or working out with greatly impact the lifespan of your extensions.

  • HEAD SHOT & INSPIRATION PHOTO
    Follow the instructions to upload your current photos. This is the final stage of the application and also the more important!

    1. Must be a photo of your current hair.

    2. Use your cell phone.

    3. Have someone else take these photos of you, if possible (no selfies).

    4. Take photos in natural light indoors (no flash, no direct sunlight).

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  • I understand this information and I am ready to book a consultation

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  • Service Re-Do & Retail Return Policy

    We strive to offer our clients the highest level of customer satisfaction. If you are having challenges with your cut or color, let us know within 7 days of your visit and we are happy to correct the issue within the limitations discussed during your consultation, as there are NO REFUNDS on services. Should you make a retail purchase that you are unsatisfied with, we will accept retail exchanges at full store credit, for 14 days from your initial purchase. Please select below if you agree to these terms and would like to continue with your services.

  • Appointment Cancelation Policy

    We strive to offer the best customer service and experience for our clients. Your appointment time is reserved specifically  for you, so late cancellations or no shows dramatically impact our staff and other clients.In order to continue providing the best possible scheduling options to our clients, We require a 48-hour notice for penalty free cancellation of appointments. Clients can cancel appointments by our online booking system, calling the salon and speaking with our operations team, sending an email to info@metrpolissalonsc.com, or by leaving a voicemail if out of salon hours. Clients will be required to have a credit or debit card on file with their client profile account to serve as a deposit for any scheduled appointment. Clients cancelling appointments with less than a 48-hour notice will be required to pay 50% of the missed appointments menu price that will be charged to the credit or debit card on file. No show appointments will be required to pay 100% of the missed appointments menu price that will be charged to the credit or debit card on file. Clients who No Show on more than one occasion must pre-pay, in full, for any services that they would like to schedule.  Additionally, if you arrive to the salon more than 15 minutes after your scheduled appointment time, you will be subject to a late client fee ranging from $11-$22 based on the individual service provider. New client appointments that are not confirmed within 48 hours are subject to cancelation at the discretion of the salon.

  • Salon Environment & Safety Policy

    Our clients safety and the environment we provide for our services is our top priority. We care about our clients and their families but unfortunately lack the space & capabilities to provide care for young children while your services are being provided. Children can not be left unattended in the reception area & guests of our clients will not be able to accompany them on the salon floor for the safety of our staff & our clients. In order to maintain the standard of our salon environment we ask that all cell phones should be placed on silent while receiving services. We ask that you please keep phone conversations to a minimum & be respectful of the clients around you. Speaker phone or audible sounds are not permitted in any area of the salon or shampoo room. If cellular communication is required & our staff are unable to continue service then appointments may be altered or rescheduled as necessary to respect the time of the following clients.
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