CAPA Contact Form

As your trusted logistics service provider for temperature sensitive pharmaceuticals and medicines Hellmann Worldwide Logistics takes your complaints very seriously.

For a thorough investigation and the issue of Corrective and Preventive Actions, please complete the below form and provide all related documents. Those documents should include:

1. Transportation Documents (Master Airway Bill, Bill of Lading, Sea Way Bill, CMR document)

2. Commercial Documents (Purchase Orders, Invoices, Packing Lists)

3. Temperature Data Logger Read Outs

4. Pictures of Damages

Please ensure to submit complete forms as this will greatly support us to perform a prompt investigation of your complaint. In case of questions on contents to be entered in the form, please contact your local Hellmann staff. They will guide you through the details.

Date*

Company Name*

Affiliate*

Name*

State your First NameState your Last Name

First Name *

State your first name

Last Name *

State your last name

Department

Select the department you work in

Email Address*

State your email address

Phone Number*

Country CodeArea CodePhone Number

Customer Purchase Order #*

Provide Customer Purchase Number

Customer Invoice # *

Provide Customer Invoice Number

Customer QMS Reference *

Provide Customer QMS Reference

DATE OF INCIDENT*

MonthDayYear

Mode of Transport/Business Type

Air FreightSea FreightRoad FreightContract Logistics

COMPLAINT TYPE*

Customer

OTHER - COMPLAINT TYPE*

You selected Other - Complaint type. Please specify your complaint.

MAWB - Airline Prefix *

The first 3 digits of an Airway Bill. Examples: Lufthansa: 020, Emirates: 176

MAWB - Serial number Check Digit *

The 8 digits following the Airline Prefix.

Sea Waybill #*

This is the unique reference for shipment identification found on the transport document.

Container Number*

This is the unique reference for the container used to transport the shipment. This can also be found in the transport documents.

CMR References*

The CMR document is required for road transport. Please mention references like invoice, or purchase order number mentioned on the CMR.

Origin Airport

In case you don't know the origin airport, please at least indicate the origin country and city. The drop down selection will allow you to select the country, followed by the city. Thank you for your support.

Origin City - Airfreight

Origin City - Roadfreight

Destination Airport

In case you don't know the destination airport, please at least indicate the origin country and city. The drop down selection will allow you to select the country, followed by the city. Thank you for your support.

Destination City - Airfreight

Destination City - Roadfreight

Origin Seaport

In case you don't know the origin seaport, please at least indicate the origin country and city. The drop down selection will allow you to select the country, followed by the city. Thank you for your support.

Origin City - Seafreight

Destination Seaport

In case you don't know the destination seaport, please at least indicate the origin country and city. The drop down selection will allow you to select the country, followed by the city. Thank you for your support.

Destination City - Seafreight

Hellmann Reference (PO, Packing List, Invoice) *

Advise a Hellmann reference in order to identify the shipment.

Country*

Select the country of Hellmann Contract Logistics activities responsible.

ADDITIONAL COMMENTS

Provide additional comments if applicable.

ATTACHMENTS*

Browse Files

Upload all releveant documentation, e.g. Transport Documents, Commercial Documents, Data Logger Read Outs or Pictures. Max. Upload Size 10MB.