Cancellation and No-Show Policy
In an effort to be respectful of your busy schedule and our therapists; and secondary to the demand for therapy services, Therapy Matters, INC. employs an attendance policy for all scheduled therapy appointments.
- It is the parent’s/caregiver’s responsibility to keep the therapist informed of any changes they need to make in their scheduled therapy visits. We request a 24-hour notice of any cancellations so that adjustments can be made and make up sessions scheduled if possible.
- Our Therapist will give a minimum of 48-hour notice for any planned cancellations they need to make (due to planned reasons such as vacation, etc) with regard to your scheduled visits.
Cancellations Due to Illness:
- It is important that both the parent/caregiver and therapist be respectful of health concerns. Clients with diarrhea, vomiting, contagious diseases and/or a temperature above 100 degrees should not be seen to ensure the health of the therapist and other clients being treated that the illness could spread to.
- Should the client (or another person in the home who will be there during therapy time) wake up with any of these symptoms, please contact your therapist as soon as possible. Your therapist will likewise call as soon as possible should she/he be ill and not be able to render services to the client. The client should be symptom free for 24 hours before resuming therapy.
Failure to call to cancel three or more scheduled appointments will result in the termination of therapy services.
If you need to cancel an appointment, we request 24-hour notice. If you cancel within less than 24 hours of your scheduled appointment, you may be charged for 1/2 of the scheduled session. If you do not call to cancel and fail to keep your appointment, you will be charged 1/2 the scheduled session, Insurance will not pay for such "no shows" or late cancellation charges-these charges must be paid by the client. If you have 2 or more cancellations within a 4-week period, or 2 or more no shows, we reserve the right to discontinue services. If your insurance does not cover the billing of this cancellation, you agree to pay any charges or fees to Therapy Matters, INC. directly for these services.
Clients authorized for therapy by the Arizona Department of Economic Security, Division of Developmental Disabilities (DDD), are not responsible for payment of charges. Time will be billed to DDD for cancellation, using a portion of the hours provided to the client for services.