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  • Confidential Client Information

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  • We are excited to start your service and we welcome you to our Therapy Matters, Inc. family!

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    If any special accommodations can be made, TMI will go above and beyond to try and accommodate our special families.

    Consistent with the legacy of TMI's founder, “Live in the moment and BE the miracle!”

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  • In case of Emergency

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  • DDD Information

    (if applicable)
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  • Private Insurance Information

    (if applicable)
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  • State Coverage

    (AHCCCS plans)
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  • Medical Information Release

    I hereby authorize the release of any information, including the diagnosis and the records of any treatments or examinations rendered, to my insurance company or companies, or other healthcare agencies.  I also authorize the release of medical records or copies of such and request that they be transferred to Therapy Matters, INC. 1334 E. Chandler Blvd. STE 5A01 Phoenix, AZ 85048

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  • Financial Policy

    DDD Only:

    Clients authorized for therapy by the Arizona Department of Economic Security, Division of Developmental Disabilities (DDD), are not responsible for payment of charges.

    Non-DDD (Insurance and Private Pay)

    I understand and agree that I am ultimately responsible and liable for payment of all charges assessed for professional services rendered and will pay any sum due upon demand.  I understand that insurance claim forms will be submitted to my insurance company as a matter of convenience.  I understand and agree that if it becomes necessary to retain an attorney and/or collection agency for the collection of any outstanding charges, whether or not a lawsuit is filed on my account, I will be responsible for any attorney and/or collection fees and court costs in addition to the outstanding balance.

     

  • Cancellation and No-Show Policy

    In an effort to be respectful of your busy schedule and our therapists; and secondary to the demand for therapy services, Therapy Matters, INC. employs an attendance policy for all scheduled therapy appointments.

    Planned Cancellations 

    • It is the parent’s/caregiver’s responsibility to keep the therapist informed of any changes they need to make in their scheduled therapy visits. We request a 24-hour notice of any cancellations so that adjustments can be made and make up sessions scheduled if possible.
    • Our Therapist will give a minimum of 48-hour notice for any planned cancellations they need to make (due to planned reasons such as vacation, etc) with regard to your scheduled visits.

    Cancellations Due to Illness:

    • It is important that both the parent/caregiver and therapist be respectful of health concerns.  Clients with diarrhea, vomiting, contagious diseases and/or a temperature above 100 degrees should not be seen to ensure the health of the therapist and other clients being treated that the illness could spread to.
    • Should the client (or another person in the home who will be there during therapy time) wake up with any of these symptoms, please contact your therapist as soon as possible. Your therapist will likewise call as soon as possible should she/he be ill and not be able to render services to the client. The client should be symptom free for 24 hours before resuming therapy.

    Failure to call to cancel three or more scheduled appointments will result in the termination of therapy services.

    Billing/Cancellations:

     

    If you need to cancel an appointment, we request 24-hour notice.  If you cancel within less than 24 hours of your scheduled appointment, you may be charged for 1/2 of the scheduled session.  If you do not call to cancel and fail to keep your appointment, you will be charged 1/2 the scheduled session,  Insurance will not pay for such "no shows" or late cancellation charges-these charges must be paid by the client.  If you have 2 or more cancellations within a 4-week period, or 2 or more no shows, we reserve the right to discontinue services.  If your insurance does not cover the billing of this cancellation, you agree to pay any charges or fees to Therapy Matters, INC. directly for these services.

     

    DDD Only:

    Clients authorized for therapy by the Arizona Department of Economic Security, Division of Developmental Disabilities (DDD), are not responsible for payment of charges.  Time will be billed to DDD for cancellation, using a portion of the hours provided to the client for services.

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  • Assignment of Benefits

    I request that payment of authorized insurance benefits be made on my behalf to Therapy Matters, INC.

     

     

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  • Out of Network/Insurance Checks

    • We bill third-party liability (TPL) first if it is available and then we bill DDD.
    • In some cases, parents may get checks and although it may have a parent/guardian's name on it, because Therapy Matters, Inc. is out-of-network these checks must be forwarded directly to our main office with your signature on the back along with the explanation of benefits (EOB) within 48hrs of receipt.
    • Prestamped and addressed envelopes may be provided upon request.
    • By initialing this section, you agree that by not sending these checks to Therapy Matters, Inc. it equates to Medicare fraud which is class 4 misdemeanor and will result in being sent to collections and losing all DDD/State funded services.
    • Therapy Matters, Inc. will never invoice you for reimbursement that is “out of pocket” if your child has DDD Services. We only will invoice for checks received from you as a direct result of services which Therapy Matters, Inc. provides.
    • It is your responsibility as the parent/guardian to send these checks to Therapy Matters, Inc. and this does not require and invoice from us.
    • Therapists are not involved in anything financial. They may not be given checks or EOBs. Those must go to the main office and any questions you have of this nature must be discussed with the main office only at (480) 207-5975.
    • Therapists are to provide therapy ONLY and all other logistics should be handled directly with the main office.
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  • I understand and agree to authorize Therapy Matters, INC. and staff to administer assessments and treatments, as deemed necessary:

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  • HIPAA

  • (This HIPAA Form is designated for the patient named above.) 

    I hereby authorize use or disclosure of protected health information about me as described below.

    The following person and/or company may receive disclosure of rotected health information about the above named patient.

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