A Healing Place, Complete Counseling Care is dedicated to taking the precautions necessary to protect your confidential information. Frequently email, text, or other forms of electronic messaging and document transferring can be helpful tools. This will be used for communication between sessions regarding non-clinical issues such as scheduling billing and other logistics.
In an effort to make your experience at A Healing Place as helpful and efficient as possible, we employ the newest technology. While A Healing Place attempts to maintain privacy and security in all areas, it is important to understand the certain risks outlined below. You have the option of opting out. However, by opting out you will not receive appointment reminders or any of the below communication from A Healing Place via email or text alerts.
If you provide us with your email/mobile phone number, it will only be used for:
- Appointment Reminders
- The ability to cancel appointments
- Monthly invoice and Statements
- Credit Card Receipts
- Risks Associated with Email
A Healing Place offers patients the opportunity to communicate with staff via email. However, transmitting client information by email has a number of risks that should be considered.
These include, and are not limited to:
- Email can be circulated, forwarded and stored in numerous paper and electronic files
- Emails are not always encrypted and could theoretically be read by a malicious outside party with the technical skill to intercept emails.
- Email senders could misaddress an email
- Email is easier to falsify than handwritten or signed documents
- Backup copies of email may exist even after sender or recipients have deleted their copy
- Employer and on-line services may have a right to archive or inspect emails transmitted
- Email can be intercepted. Altered, forwarded, or used without authorization or detection
- Emails are part of the client file and therefore can be used as evidence in court
Conditions for use of Communication for use with Electronics
A Healing Place will use reasonable means to protect the security and confidentiality of email information sent and received. However, because of the risks outlined above, A Healing Place cannot guarantee this security and confidentiality, and will not be liable for improper disclosure of confidential information that is not caused by our intentional misconduct. Thus, individuals must consent to the use of email for communication with the following conditions
- Understand that clinical information sent via email is not secure.
- It is the client/guardians’ responsibility to notify A Healing Place of any change in email address
- A Healing Place staff will do their best to respond promptly to an email, we cannot guarantee that any email will be read, received or responded to within any period.
No one shall use email for medical emergencies, or other time sensitive matters. Please call 911 for emergencies or go to the nearest hospital for urgent matters.
All emails received by or sent from A Healing Place may be made part of the client’s record. Other individuals authorized to access the medical record, such as, staff and billing personnel, will have access to email correspondence.
A Healing Place may forward emails internally to the practice’s staff and agents as necessary for diagnosis, treatment, reimbursement, and other administrative handling.
A Healing Place will not forward emails to independent third parties without the client’s prior written consent.
A Healing Place also employs Facebook and other forms of social media as a means of marketing and connection with the community. It is your choice as to whether to connect with our business on these or other sites; again, we cannot guarantee your confidentiality on these sites.
To maintain the professional nature of our relationships, the providers at A Healing Place do not accept requests from current or former clients on personal social networking sites.
I have taken all precautions to eliminate others from accessing my email during my absence. I will not hold A Healing Place liable for others accessing my email sent by A Healing Place.
By electronically signing below, I hereby agree to A Healing Place Electronic Communication and Technology Consent form. At any time, I understand that I have the right to revoke this consent it is writing. I understand the risks associated with email communications between A Healing Place and me, and consent to the conditions outlined above. In addition, I agree to the instructions for communicating by email outlined here, as well as any other instruction A Healing Place may impose on email or technology communications.