SCORE CARDS "QA"
Pay is docked if you receive more that 3 proven complaints in a 3 month period of consistent work. (so far this has never happened).
Affordapro Service Contractors Inc. Customers are now requiring more stringent standards for price containment and for better overall quality control. As a result of this, many of our corporate accounts are now providing ASCI gs monthly and/or quarterly "score cards" which indicate performance levels to specific targeted criteria. Specifically, ASCI is being closely monitored for cost containment, on-time performance, number of work order recalls, Compliance and overall job/work performance.
In order to stay competitive, remain a key player in the industry, and help our vendors better understand how we are being measured. ASCI has instituted an Integrated Vendor Quality Management System (IVQSI This system will provide ASCI vendors with important information relating to overall performance to specific Key Performance Indicators (KPls Moving forward, all vendors that receive work orders from ASCI will be participating in the new system. A comprehensive overview of vendor performance will be recorded and provided to all vendors (with current insurance status) on a quarterly basis. In the event that a ASCI Partner shows a declining trend in these KPls, ASCI will contact the vendor prior to the quarterly "report card" to be sure that the vendor-is aware of any areas for improvement.
Over time, the amount of work dispatched to a vendor will depend on the overall level of service provided. Vendors who consistently have a low rating will eventually be eliminated from ASCI’s list of partners.
Overall ratings will be based on, but not limited to, the following criteria:
Commercial customers:
professionalism, scheduling job cleanliness following completion, work quality, efficiency, experience, speed, customer service, clear communication and following safety protocols.
Residential Customers:
Store and restaurant evaluation of contractor's timely scheduling, performance, professionalism, and workmanship.
2)ASCI's review of timely response, communication, pricing, quote breakdown, and adherence to procedures relating to checking in/out, and NTE compliance.
3.) ASCI Department review of timely invoicing with required paperwork and appropriate labor/ material
All individual work orders will be rated and incorporated into an overall rating assigned to the vendor as they build a history of job completions.
If you have any questions, please feel free to contact us
Toll free 24/7
1-800-634-9187 Vendorrelations@contractor.net
Affordapro Service Contractors Inc. (ASCI)
USA Home improvement Business Vendors subcontractors