Appointments must be cancelled or rescheduled at least 24 hours before the scheduled time.

• There is a $25/pet fee if you do not show up for an appointment.
• There is a $25/pet fee for a cancellation less than 24 hours before your appointment.
• Any no-show/cancellation charges assessed to your account must be paid prior to any subsequent visits.
• If you repeatedly miss appointments, we may require a deposit before scheduling a new appointment.

Full payment is due at the time services are rendered. 

• If treatment will require hospitalization, a deposit will be required.
• If for some reason full payment is not made at the time services are provided, there is a $5/1.5% monthly service charge.
• If the account is not paid after 3 months, it will be sent to a collection agency and charged an additional $30 fee.

Full payment must be made at the time services are provided. Payment methods:

• We accept cash, debit/credit cards, and Care Credit.
• Checks are not accepted until the client is well-established.
• There is a $30 charge for all returned checks.

I understand that the use of some medications in the treatment of my animal constitutes “off label” use. This is defined as “actual or intended use of a drug in a manner that is not in accordance with the approved labeling” and in this instance describes use either in a species not listed on the labeling or for indications not listed on the labeling. Many human-approved drugs are commonly used in veterinary medicine even though they have not been approved in veterinary patients, because no species-specific approved product is available. Some medications have been approved for one species but not yet for another; again, they are often used for non-approved species because no species-specific product is available. AHO doctors only use non-approved products when anecdotal or empirical evidence has shown no danger.

Animal Hospital of Ovilla is to use all reasonable precautions against injury of my pet, but will not be held liable or responsible in any manner in connection therewith as it is thoroughly understood that I assume all risks.

I give permission and/or informed consent for the direct exchange of medical information with the AHO staff via telemdicine (including telephone, apps, video calls, email, and texting). I understand that the laws that protect privacy and the confidentiality of medical information also apply to telemedicine, and that no information obtained in the use of telemedicine which identifies me will be disclosed to other entities without my consent.

I hereby authorize the veterinarian to examine, prescribe for, or treat the above described pet(s).  I understand that no guarantee or assurance can be made as to the results that may be obtained. It is thoroughly understood that I assume all risks involved with any treatments, surgeries, or procedures. I assume responsibility for all charges incurred in the care of this/these animal(s).