Hello!

 
Thank you for your patience and for being willing to communicate via email. It is a lot less personal than I like for new clients, but has become necessary as the demand for the service usually fills my days from 8am-8pm. I like to set expectations in advance, so please read the information below.

Not Your Typical Groomer 

-The only Certified Feline Master Groomer in NE IN (training focused on show-quality grooming).

-I do ongoing studies and have done several mentorships with various Feline Behavior Consultants/Trainers.

-C.F.M.G. + Feline Behavior Training/Modification = a service not offered anywhere else. I work toward desensitizing your cat to the grooming process.

-9 years in business cats only, 3,000+ cats groomed, recommended by several of Fort Wayne's top vets

-I specialize in kindness and patience.

-I often work with cats that other groomers and vets don't want to or can't work with.

-I rehabilitate cats that have been traumatized by well meaning dog groomers/owners.

-I introduce cats to grooming in a way that treats them as individuals.

-I do not use muzzles or forceful handling techniques.

-1st priority returning your cat's coat to a healthy state in a low stress way.

-2nd priority aesthetically perfect grooms with social media bragging rights. Humanity over vanity. Many cats get there eventually as a relationship is built.

 

Housecall Grooming

This is not an optional service. It really should be the only grooming service offered for cats and here's why:

-Grooming in a van = carriers to and from, sounds of generators, strange place, foreign smells

-Grooming is a salon = carriers, car rides, strange place, foreign smells, dogs barking, lots of extra noise from multiple dryers/workstations, cage style drying, sometimes multiple people restraining to get the job done and meet salon quotas

I bring Everything needed to groom including special low-decibel dryers, low-vibration/ low-decibel clippers, cat-safe shampoos, tools, cleaning supplies, towels, treats, toys, training tools, etc. The only thing needed from you is a place to groom your cat with an electrical outlet such as an open space in the living room, a small bathroom, or a utility room. (further instructions will be sent in a reminder email before your appointment.) I work on one cat from start to finish.

You can peek in and watch as much as you want. You will be given a hands on demonstration of the best tools and handling techniques for your individual cat's coat maintenance. Everything is cleaned up and carried out after the groom is complete. And your cat immediately gets to return to the comfort of their home.

Pricing

I do charge for travel. I will need a specific address to give you an exact quote.

• First Time Royal Treatment- $75 Includes Bath, Blow Dry & Comb out, Nails Trimmed, Eyes & Ears Cleaned. Anything more than a few tangles will be charged additionally for mat removal or pelt removal.
• First Time Mat Removal- $60 Includes Full Shave or Spot Shaving
• First Time Pelt Removal-$100 Pelts are Mats that have grown together and cover the entire body or most of the body. These require more time to remove as they can only be shaved off in one big piece (like a turtle shell) or two or three very large pieces and are very tight to the skin.
• First Time Lion Cut-$85 This is for a non-matted coat shaved into a full or modified lion cut. *Humanity over vanity. Perfect lines and smooth finish is not guaranteed on a first time lion cut*
• First Time Trimming- $30 Includes trimming the potty region and/or chest region for hygiene issues
• Nail Trim Only- $15/ 2nd cat+ $10
• Soft Paw Nail Caps- $20/ 2nd cat+ $15 While I offer the service, most cats do not like them and will work on chewing them off within a week or two. If your cat tolerates them, they will need to be removed no more than 8 weeks after application to trim the nails and reapply a fresh set.

First-time appointments are for cat clients new to A Natural Feline Friend. They are longer appointments including extra time to properly introduce myself to your cat and help them build positive associations with me, assess their temperament & grooming needs, and discuss tips & tools you can use to minimize the need for professional grooming in the future. Reduced pricing will be made available after the first appointment/assessment.

Payments

I accept cash, check, or credit card. 

 

Ready to Schedule?

If you are interested, please hit the next button to complete the New Client Intake Form.

I look forward to helping you meet your cat’s needs!

 

Have more questions?

Please send a text to 260-423-3464 or email to info@naturalfelinefriend.com

I will respond as soon as I am available (don’t have my hands full with a cat).

Here is a brief explanation of the feline behavior consulting services and fees.

To get started, read through this email so you have an understanding of how the service works. Once you have decided that this service is for you, hit the next button to complete the New Client Intake Form. You will receive an invoice via Square for $25 (tips are appreciated, but optional). Once payment has been received we will schedule a 1/hr phone consult to discuss what steps to take to start to resolve your issue(s).

I always start clients with the easiest to implement homework. In most cases, this is sufficient to resolve the issues. However, there are some cases where more complex training needs to be implemented or where some piece of information is not being communicated well via email or phone. In these cases, a home visit may be necessary so that I am able to see the cat's body language first hand and demonstrate further training techniques.

Included in the $25 is time spent reviewing your case (usually 30 min.), the 1 hr phone consult, a summary email of all the homework steps discussed in the phone call, a follow-up email in 3 weeks to see how things are progressing, and answers to any brief questions you might have via email in the interim.

My goal is to see you and your cat succeed in a long and happy life together!

Hello!

Thank you for reaching out to A Natural Feline Friend, LLC!

 

Scheduling & Availability:
The Kitty Sitting service has seen some changes since 2020 as the requests for grooming services increased significantly. This has had an impact on my scheduling and availability. PLEASE TEXT OR EMAIL THE DATES YOU ARE NEEDING SERVICE TO CHECK AVAILABILITY BEFORE COMPLETING THE FORM. 260-423-3464 info@naturalfelinefriend.com

 

Kitty Sitting Visits

Morning visits are between 6-9 am and evening visits are from 6-9 pm. Pricing is $20 for a Basic visit that is appx. 20 min. and covers food, water, litter, and play/affection during the time left. The VIP visits are $25 and last appx. 45 min. The VIP visit includes everything that the Basic does as well as extra time for play/affection or medication if necessary. You can mix and max Basic and VIP visits to fit your needs. There are additional travel fees if you are outside a certain radius. Once I have your specific address I can give an exact quote. If all of that works for you, the next step is to hit the next button to complete the New Client Intake Form to tell me all about your cat and its needs. Please allow a minimum of 30 min. to complete the form.

 

Free Meet & Greet

After I have received your form, I will contact you to schedule a Free Meet & Greet. These generally last 20-30 minutes and give your cats and I a chance to become familiar with each other as well as time to go over the instructions from the form and ask/answer any questions we might have for each other.

 

Keys

At the Meet & Greet please have 2 sets of keys ready for me to take with me. 2 keys are best to ensure that there is always a back-up in case a key breaks, is locked inside, stolen or lost, or in the event that I am incapacitated and alternate arrangements need to be made. It has yet to be an issue, but I believe in being prepared in order to give your cats the highest care possible. The keys can be kept on file (most popular as it allows me to step in during any future emergencies), or returned via certified mail or in-person (both at an additional charge).

 

Payment

Payment will be required before your departure and can be made via cash, check, or credit card.

 

Pricing & Services

Pricing is higher for the first appointment to allow for: 

• Extra time to properly meet your cat

• Assessment of cat’s temperament & grooming needs

• Building a relationship with the cat

• Discussing tips & tools you can use to minimize the need for professional grooming in the future.

A reduced price list for future appointments will be provided after the initial assessment of the cat’s temperament and grooming needs.  

 

Experiencing a financial crisis?

I don’t like to see anyone’s cat suffering from painful mats or ingrown nails. Contact me for reduced pricing or payment plan options.

Scheduling

Daytime, evening, and weekend appointments are available. Evenings and weekends have a higher demand and may require a longer wait for an opening.

For first-time clients, appointment times can vary from 20 min - 2 hrs depending on the cat's temperament and grooming needs. This can leave large gaps between scheduled appointments.

In order to maximize availability, please specify your flexibility with your appointment day and time. This can greatly increase my ability to fit someone in from my waiting list.

Informed Consent

· We always hold the cats’ welfare as our top priority. The cat is the vulnerable component in the consultation process, as he or she cannot provide informed consent.

· Our role is one that is beneficial to the cat and never to his or her detriment. We always seek to do no harm.

· There is overwhelming scientific evidence that positive reinforcement is the best way to train cats. We educate clients to exercise patience and to seek to understand cats’ needs and wants, and we coach clients to communicate consistently and clearly with their cats.

· We do not condone or endorse any treatment that is physically or mentally cruel to the cat. We will opt out of a consulting agreement rather than attempt to manage an unethical course of action.

· We only consult with clients and cases that we have the professional competence to handle. We refer clients to competent professionals for issues that are outside of our area of expertise.

· We only use procedures, protocols, and training tools that are empirically based and have a proven track record.

· We always consider communications with our clients privileged and confidential. We will only break that confidentiality if an animal is dangerous or is being abused and the client cannot be dissuaded from using their current approach. We always act according to local and state laws in terms of reporting animal cruelty.

· Clients may be asked to make changes to their routine and/or household environment to accommodate our recommendations. We recognize that the cats’ owner is responsible for his or her cats and has the right to make decisions about the cats’ professional treatment. Clients are encouraged to ask questions about all recommendations and treatment plans.

· A Natural Feline Friend, LLC may use photos and/or videos of clients’ animals, taken by A Natural Feline Friend, LLC or its representative or provided to us by clients, for educational purposes.

 

Liability Release

The Owner (owner of cat(s), client of A Natural Feline Friend, LLC, and handler of cat(s) ) agrees that Molly Mowrey and A Natural Feline Friend, LLC, will not be liable for any damage or loss resulting from the failure of the cat(s) to respond to any cues or commands taught to the cat(s) by A Natural Feline Friend, LLC, or resulting from counseling and advice supplied to Owner of cat(s). Cat(s)’ behavior now and in the future is solely the responsibility of the Owner (client) of the cat(s). Should any behavior on the cat(s)’ part now or in the future result in damage to the property, Owner, or person of some third party, Owner agrees to assume full responsibility to such third party for any and all such damage, and to absolve Molly Mowrey and A Natural Feline Friend, LLC, from any and all obligations to pay such damage to a third party. All cat(s)’ are trained or otherwise handled or cared for or if Owner receives instruction by Molly Mowrey and A Natural Feline Friend, LLC, without any liability whatsoever on Molly Mowrey and A Natural Feline Friend, LLC, for loss, damage from disease, death, running away, theft, fire, injury to persons, other cats or property by said cat/dog, or other unavoidable causes. In the event of in-home training provided by Molly Mowrey and A Natural Feline Friend, LLC, whether the Owner is home or not, Owner agrees to absolve Molly Mowrey and A Natural Feline Friend, LLC, from any and all liability whatsoever for loss or damage to property. The parties voluntarily agree to submit any/all future disagreements to mediation first for possible resolution

I confirm that I have read, understood, and agree to the above.

A Natural Feline Friend, LLC (“NFF”) holds as its obligation and responsibility:

1. To provide the best skin and coat care for the cat, including the best grooming service products;

2. To monitor and maintain the psychological and physical health of the cat during grooming;

3. To support owners in achieving optimal grooming and care, to ensure the overall well-being of the cat.

 

Terms

1. Basic Risk

Even the gentlest of grooming causes stress to an animal. The Client verifies that the animal is fit, healthy, and current on vaccinations/titer tests. Every effort will be made to minimize accidents, illness, or injuries, but there are risks inherent in the handling, restraint, grooming, bathing, blow-drying, shaving and nail trimming of cats, including the risk of serious injury or even death. NFF cannot be held liable for any illness, accident, injury, or death or any other unforeseen harm incurred at any time during the handling and grooming process. Certain illnesses and conditions including (but not limited to) diabetes, heart murmur, hypertrophic cardiomyopathy, seizures, and being overweight result in a high risk of an incident during grooming. Previously discussed grooming (i.e. bathing, blow-drying, trimming, shaving, Etc.) may not be completed due to my cat's health condition. This decision is in the cat's best interest to prevent harm from coming to them. The pre-paid Royal Treatment is non-refundable and the client will be responsible for payment of any services that are provided.

2. Health Risk

Any pre-existing medical conditions must be brought to the attention of NFF. Cats with pre-existing medical conditions will be groomed solely at the owner's risk. NFF cannot be held liable for any pre-existing medical conditions. Professional grooming may expose pre-existing health and/or skin problems for which NFF cannot be held liable. These will be brought to the attention of the owner, who will be advised to seek veterinary attention for those issues. NFF cannot be held liable for any discovered medical conditions.

3. Elderly Risk

If the cat has reached the age of 12 and has not been examined by a veterinarian in the last 12 months, underlying disease processes may be present for which the owner is not aware, and there may be an increased risk of accident, illness, injury or death. Elderly cats are at a higher risk for nicks and cuts from shaving. NFF will make every effort to prevent hazards, but in the event of any illness, accident, injury, or death or any other unforeseen harms, NFF cannot be held liable. Any grooming that takes place on an elderly cat or cat with health problems will be at the owner's risk.

 

4. Mats/Pelts

Dematting/detangling of matted hair may cause patchiness and hair loss. Consent to remove the matted hair is on this understanding. Shaving your cat will dramatically change the pet's appearance, and the hair will be very close to the skin. This may expose pre-existing skin conditions for which NFF is not responsible. Removal of mats whether by shaving or de-matting procedure can be stressful to your pet and may exacerbate stress-sensitive health problems. Severe matting and/or pelting will result in additional charges, based upon the severity of the problem and the time required to correct it.

5. Stressed Cat

If a cat becomes very fractious or difficult to handle when approached for grooming or during grooming, or the cat cannot be safely approached, contained, or groomed, without causing undue stress for the cat and owner, and possible injury to the groomer, the groom will be stopped by NFF, and the cat will be referred to a vet for grooming under anesthesia. The pre-paid Royal Treatment is non-refundable and the client will be responsible for payment of any services that have been provided.

6. Stressed Owner

If the owner becomes stressed or distressed by the grooming process, and requests that grooming be ceased and terminated, an Intro Groom charge of $20 plus $5 per 15 minutes of travel time round trip will be charged and the client will be responsible for payment of any services that have been provided.

7. Photos

Photographs taken of the cat during the grooming appointment may be posted on the company’s website, social media, or other marketing material. If the cat is identified it will only be identified by the cat's name.

8. Payment

Payment is due at the time of service.

9. Fleas

NFF does not give flea baths as they do not actually solve the problem. When fleas are present only 5% are actually on the animal and 95% are hiding in the house. Cats must be treated with a vet-approved flea treatment and your home must be treated. Once the home and cat have been treated, a Royal Treatment can be scheduled to remove the dead fleas, eggs, larva, and flea dirt from your cat’s coat. NFF will not risk taking fleas into another client’s home. If live fleas are present, you will be charged up to $200 as subsequent appointments will have to be canceled while grooming equipment and vehicle are treated.

10. Ringworm

Ringworm is a highly contagious fungal infection. If ringworm is discovered during a groom, the groom will immediately be ceased to reduce the number of spores spread and you will be charged up to $300 as subsequent appointments will have to be canceled while grooming equipment and vehicle and groomer are treated.

11. Latchkey/Veterinary

Some cats and owners may enter into a "latchkey" arrangement with NFF, whereby the owner may not be present during grooming. If the cat has a critical medical incident during the grooming appointment, transportation of the cat to a veterinary facility with simultaneous medical attention may not be possible. The company will make every effort to contact the owner and provide transportation of the cat to the nearest appropriate veterinary clinic. In the event of unforeseen harms, NFF cannot be held liable. In the event of any injury or health concern, we are authorized as your agent to contact a vet and authorize any veterinary treatment for the cat as necessary. The owner is responsible for all veterinary charges that may incur as a result. NFF is not responsible for issues arising from veterinary care. The Client must complete the Veterinary Instructions and Release Form and a Key Release Form.

 

The information provided is accurate. I have read, understood and agree to the terms listed above:

In order to provide the best quality service A Natural Feline Friend, LLC asks that you please have 2 sets of keys ready to pick up at the Meet & Greet. 2 keys are required to ensure that there is always a back-up in case a key breaks, is locked inside, stolen, lost or in the event that your pet sitter is incapacitated and alternate arrangements need to be made. It has yet to be an issue, but we believe in being prepared in order to give your cats the highest care possible. The keys can be kept on file (most popular as it allows us to step in during any future emergencies), or returned via certified mail or in-person (both at an additional charge). Please note that keys are preferred over garage door openers/codes in the event that there is a power outage.

This form will be retained on file and will be used to authorize veterinary treatment in the event that your pet(s) require treatment during your absence while in our care and we are unable to contact you at the time.

Should your vet info change, please notify A Natural Feline Friend, LLC before service dates. This form must be signed to authorize treatment. Owner will make sure that their current veterinarian has a copy of this form OR has A Natural Feline Friend, LLC listed in their pet(s) charts as authorized to obtain veterinarian care. 

We will make every effort to use your primary vet or vet clinic. However, if it is after hours or if the primary vet is unable to see your pet(s), A Natural Feline Friend, LLC reserves the right to utilize the services of any available veterinarian or emergency veterinary clinic. The following information will help us if the clinic we utilize requires documentation from your primary clinic.

We require that you consult with your primary veterinarian's office regarding their policy for keeping your credit card on file or paying for services upon your return in the event medical care is required. In the event that you are traveling where you may not be reached, or do not have a 24 hour reachable emergency contact, A Natural Feline Friend, LLC respectfully requests you leave a credit card number or check for us in case of emergency. While your vet may charge you, the emergency clinic wants payment when services are rendered and will not treat your pet.

 

To whom it may concern:  During my absence, a representative from A Natural Feline Friend, LLC will be caring for my pet(s).  I give A Natural Feline Friend, LLC my permission to transport my pets to my veterinarian (or to an emergency clinic). In the event I cannot be reached, I authorize A Natural Feline Friend, LLC to act as an agent on my behalf regarding the medical care of my pet(s). I further authorize you to give out any information about my animal(s) to A Natural Feline Friend, LLC in regards to their medical care. Should A Natural Feline Friend, LLC feel that the proper care is not being given to my animal(s) or that A Natural Feline Friend, LLC feels the charges are unreasonable, or my regular veterinarian's office is not available, I authorize the release of my animal(s) records for them to be seen by a veterinarian of A Natural Feline Friend, LLC’s choice or whichever vet is covering for a closed facility at time of needed services. The records may be transferred to another facility or given to A Natural Feline Friend, LLC on demand. I accept full responsibility for charges incurred in the treatment of my pet(s) not to exceed the following amounts for each pet:

Emergency veterinary clinic: Northeast Indiana Veterinary Emergency & Specialty Hospital

Address: 5818 Maplecrest Rd., Fort Wayne, IN 46835 (260) 426-1062

I authorize veterinary treatment for my animal(s) during my absence.  I understand that A Natural Feline Friend, LLC assumes no responsibility for the loss of any pet and is released from all liability related to transportation, treatment, and expense.  I assume full responsibility for the payment and/or reimbursement for any and all veterinary services rendered including, but not limited to, diagnosis, treatment, cremation/burial, medical supplies, medications, boarding.  Such payments will be made via credit card or check to the establishments involved.  If A Natural Feline Friend, LLC incurs any additional expense(s), I agree to reimburse A Natural Feline Friend, LLC immediately upon my return. I agree to be responsible for all charges upon my return including, but not limited to, vet fees, extra sitter visit fees, and transportation fees.

For the purposes of this document, the term Client is synonymous with the person contracting service for one or more domestic animals. A Natural Feline Friend, LLC (hereafter referred to as NFF) are synonymous with the pet sitters & company providing care for the Client below. The terms of this Contract shall be binding upon and accrue to the benefit and be enforceable by either party’s successors, legal representatives and/or assigns. All the terms and conditions contained in this agreement shall be in full force and effect should the Client wish to retain the services of NFF for any other time periods not specified herein and shall constitute a valid authorization and agreement upon a telephonic or electric reservation by the Client. It is expressly understood that the Client retains the services of the NFF as an Independent Contractor and not as an employee. The parties list the above-stated address as their physical address at which legal proceedings may be instituted. Whereas the Client wishes to engage the NFF and NFF agree to undertake the services under the terms and provisions defined in this Pet Sitting Service Contract as well as the Client & Pet Information Sheets and the Veterinary Instruction & Release Form which shall all become part of this Contract. NFF provides services to the Client below which includes but is not limited to: feline grooming, behavior consulting, cat nature walks, transporting, and feeding and caring for pets.

Payment Policy / Cancellation Policy:

All payment for pet sitting is due before the Client’s departure date. We accept credit cards and local checks. In the event it is necessary to initiate collection proceedings on the account, the Client will be responsible for all attorney’s fees and costs of collection. In the event of additional unforeseen visits or other costs (such as food, supplies, or vet fees), payment is expected within 10 business days of the completion of services or a late charge of $20 will be applied every 5 business days. 

By signing this contract, the Client agrees to the NFF cancellation policy which is as follows: 

*Please note the NFF cancellation policy is as follows:

· 8 or more days’ notice for cancellation prior to reservation: FULL REFUND GIVEN TO CLIENT.

· 4-7 days’ notice for cancellation: 50 % OF TOTAL FEE REFUNDED TO CLIENT.

· 3 or fewer days’ notice for cancellation: NO REFUND GIVEN TO CLIENT; FULL RESERVATION FEE WILL BE CHARGED TO CLIENT. 

 

Early Return to Home or Late Departure from Home:

Reservations are made to plan for NFF availability for Client’s reservation dates. Therefore, Clients returning home early or departing later than the reservation will be required to pay for the full reservation amount of time. No amount of money will be refunded to Client for early returns to home or late departures from home by Client after a reservation date has been agreed upon.

 

Last-Minute Fee:

NFF requests as much advance notice as possible in booking your requests. 72 hours is the minimum amount of time to schedule sits without accruing an additional $5.00 fee per sit. This fee is waived in the event of family emergencies such as death, hospitalization, working over or natural disasters. The fee does not apply to those relying on air travel to get home and needing additional sits should flights/travel be delayed.

 

Injury to Client animal(s) by another animal:

NFF will not be responsible for any animal(s) that instigate fights with other animals or is injured by another animal while in NFF care. NFF will take all appropriate actions to ensure that Client’s animal(s) are not placed in the company of aggressive or violent animals and/or will immediately remove Client’s animal(s) from any animal fight. 

 

Injury or escape of animals:

Client and NFF are aware that the highest level of care shall be given to any and all pets under care of NFF. Client is aware that pet(s) are instinctual in nature and not always controllable even when the highest level of care is provided. Should the Client’s animal(s) run away or be injured, the Client agrees that NFF will not be responsible for any liability. The above waiver of liability in favor of NFF shall not apply or be effective if NFF conduct in

Injury to Pet Sitter or another person by Client’s Animal(s):

The client will be responsible for all medical expenses and damages resulting from an injury to the pet sitter or other persons by the Client’s pet(s). Client agrees to pay the full cost of any and all medical expenses, lost wages, and personal property damages should they arise to NFF &/or its Sitters’ or the Client’s possessions as a result of the Client’s animal(s) actions. The client agrees to indemnify, hold harmless, and defend NFF in the event of a claim by any person injured by the Client’s pet(s). It is the Client’s responsibility to make sure all of their pet(s) are current on vaccinations.

 

Unsafe Pet(s):

This contract permits NFF to use discretion to stop and end service at any time that Client’s pet(s) pose a danger to the safety and health of itself, other pets, other people, or NFF sitters/walkers.

 

Solicitation of NFF Sitters:

The client agrees that the pet sitter provided by NFF is employed through NFF and is contracted to work only through NFF and not directly through the individual Client listed above. The client agrees that all reservations for present and future sitting must be made through NFF and not the individual sitter. The client is aware that the NFF sitter may give out his/her personal number to the Client. The client agrees to use this number only in the event of an emergency during which the sitter/walker is already employed directly through NFF for the Client. The client agrees that this number shall not be used for any solicitation of future pet sitting. The client is aware that should this contract be broken, legal fees and misuse-of-staff charges will apply.

 

Client Home Care Needs:

NFF is not responsible for wilted, dead or otherwise unhealthy plants. NFF will follow written instructions as precisely as possible, but cannot be responsible if the results are not favorable to the Client. Please place all indoor plants on a waterproof surface. NFF is not responsible for water-damaged areas.

NFF warrants to keep safe and confidential all keys, remote control entry devices, access codes, and personal information of the Client. Should the Client choose NOT to allow NFF to retain keys, there will be additional charges for dropping off and/or picking up of keys for each new assignment. WE WILL NOT BE HELD LIABLE FOR KEYS LEFT HIDDEN OUTDOORS AND EVENTS THAT MAY OCCUR FROM IT. If moving, keys can be returned at no charge or disposed of at your request. In the event that NFF is required to employ a locksmith to gain entry into a Client’s premises due to a malfunction of the lock or failure of the Client to leave a key, it shall be the responsibility of the Client to reimburse for all costs incurred. The Client expressly gives NFF the authority to employ a locksmith on the Client’s behalf in the event of the aforementioned occurrences.

NFF is not responsible for damage to the home beyond the control of NFF. This includes, but is not limited to: electrical problems, leaks, and acts of nature. All repairs to home and related fees will be paid by Client or fully reimbursed to NFF within seven (7) days of Client’s return. If a problem arises such as a pipe rupture, flooding, fire, break-in, etc., NFF will make every effort to contact the Client and follow their instructions. If the Client cannot be reached or immediate action is necessary for the health, safety, and welfare of the pet(s), the Client authorizes NFF to make any repairs deemed necessary. The Client agrees to reimburse NFF for all expenses incurred for repair of property and will hold NFF blameless for work done by another. NFF is not responsible for any damage to the property or home of the Client unless such damage is caused by the negligent act of NFF.

In the event of inclement weather or natural disaster, NFF is entrusted to use the best judgment in caring for pet(s) and home. NFF will be held harmless for consequences related to such decisions.

NFF is not liable for any loss or damage in the event of a burglary or other crime that should occur while under this contract. The Client agrees to secure the home prior to leaving the premises. NFF will attempt to re-secure the home according to Client instructions at the end of each visit. NFF accepts no liability for any breach of security or loss of or damage to the Client’s property if any other person has access to the property.

NFF shall not be liable for any mishaps of nature which may befall a pet or caused by a pet who has unsupervised access to the outdoors. The Client is responsible for pet-proofing house and yard and security fences/gates/latches. NFF will not be responsible for the safety of the pet(s) and will not be liable for the death, injury, disappearance, or legal consequences of any pet(s) with unsupervised access to the outdoors.

 

Transportation:

NFF is released from all liability related to transporting pet(s) to and from any location.

 

Pet Illness/Veterinary Care/Restocking supplies:

The Client is aware and agrees to the medical costs should they arise from animal(s) being ill or otherwise needing veterinary care. The Client agrees to pay NFF the sum of $20/per hour should the sitter need to take the pet(s) to vet. If the sitter needs to restock supplies that the Client agrees to provide but that are not provided at the time of the sit (such as pet food, litter, or medication), the Client agrees to pay NFF a $20/restocking fee. Due to the extreme unpredictability of animals, NFF cannot accept responsibility for any mishaps of any extraordinary or unusual nature or any complications in administering medications to the pet(s). NFF does not diagnose, prognosis, or make therapy decisions, nor does it offer veterinary services. Any veterinary/medical concerns will be referred to a veterinarian.

 

Personal Emergency:

In the event of personal emergency, illness, or death, the Client authorizes NFF to arrange for another qualified person to fulfill responsibilities as set forth in this contract. Every attempt will be made to notify the Client regarding such a situation.

 

Job Sharing:

Job sharing is not covered by our insurance. NFF cannot be responsible for your pet or home if another service provider enters your property while we are not there.

 

Business Hours:

Pet visiting hours fall between 5 a.m.-7 a.m. and 4 p.m.-10 p.m. and office hours are 8 p.m. to 6 p.m. Services are usually completed during this time unless we are behind schedule. NFF will accept time specific requests but we cannot guarantee specific times.

 

Privacy Policy:

Any and all information collected by NFF is for our working records only.

NFF undertakes to perform the agreed-on services in an attentive, reliable, trustworthy, and caring manner. In consideration of these services and as an express condition thereof, the Client expressly waives and relinquishes any and all claims against NFF EXCEPT those arising from negligence or willful misconduct on the part of NFF. The Client undertakes to provide all necessary information to assist in this performance. Any wrongful or misleading information in the Client & Pet Information Form or Veterinarian Instructions & Release Form may constitute a breach of terms of the Pet Sitting Service Contract and be grounds for instant termination thereof.

The terms of this contract apply to all pets owned by the Client, including any and all new pets that the Client obtains on or after the date that this contract was signed, at any and all locations the Client designates for service.

This contract may be terminated by either party at any time.

 

I have read and understood the above and by signing below, I agree to the conditions listed above: