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  • JUST IN HEALTH POLICIES & PROCEDURES

  • Fee Schedule:

    New patient consultation with Dr. J $399, 45-60 minutes on average.

    Follow-up consultations for existing patients only:

    45-60 minute follow-up: $299
    30-45 minutes follow-up: $225
    15-30 minutes follow-up $150
    1-15 minutes follow-up $80
     
    Payment is due at the time of consultation:

    Payment is due at the time of consultation.

    Accepted payment methods: electronic money transfer, Visa, MasterCard,

    Discover, American Express, and debit cards.

    Credit card information is securely stored in an encrypted format to ensure payment for services rendered.


    Billing Details

    Consultations are billed based on the actual time used, not the time block originally scheduled.
    Patients often underestimate the time needed to address all concerns. The doctor’s focus is clinical care and will not manage or monitor session time on the patient's behalf.
    New patient consultations may run longer depending on the complexity of the case.
    After-hours follow-up consults for existing patients incur an additional $100 fee.

    Late Fees:

    A late fee of $5 per day will be applied to bills unpaid after 48 hours unless other accommodations have been made with the office. Click here for more info on our late fee policy.

    Appointments

    Follow-up consults may be scheduled in 30-, 45-, or 60-minute time blocks. We encourage you to book your appointments 4 weeks in advance. As a courtesy to you, our office will email you 3-7 days in advance to remind you of your appointment.

    6-Month Consultation Policy

    If more than 6 months have passed since your last consultation, a new patient consult may be required. This allows sufficient time to reassess your current health status, review any changes or challenges, and update your care protocol accordingly.

    The longer the time between visits, the more time and clinical effort is required to properly evaluate your case. A significant gap may necessitate a more comprehensive intake and review process to ensure your plan remains appropriate, safe, and effective.

    This policy is ultimately at the discretion of Dr. Justin, based on clinical judgment and the complexity of your case.

    All scheduling and consultation policies are subject to change and will be reflected in our most current Terms of Service and New Patient Forms.

    Lab Tests

    Lab results are typically sent to Dr. Justin within 2 to 3 weeks of mailing your specimen.

    Once reviewed, the office will contact you to schedule a follow-up consultation.

    All lab tests are super-billed for insurance reimbursement submission.

    A separate interpretation fee applies to labs purchased outside the clinic. Fees typically range from $100 to $300, depending on the number of pages and depth of review.

    Dr. J can generally review 1–3 shorter lab reports during the initial consult. Extensive reviews may require additional time and fees if a full treatment protocol is being developed.

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  • Cancellation Policy

    If you need to cancel, please reschedule using our online scheduling system. Click here for instructions.

    Cancellations require at least 3 business days' notice to avoid fees.

    Missed consultations will be billed at the full scheduled consult fee.

    Dr. Justin often has a waiting list, and missed appointments take time away from other patients needing care.

    As a courtesy, appointment reminders are sent when the appointment is booked and again 1–7 days prior.

    Reminder emails are not guaranteed due to spam filters—missing one is not an acceptable reason for a missed consult. Mark our emails as "safe" to improve delivery.

    If The Doctor Is Running Late

    Please remain available for the full consult window in case Dr. Justin is running late due to prior appointments.

    If you are unavailable at the time of your consult, a missed consult fee will be charged in full.

    Super-Bills

    All receipts provided at checkout contain CPT codes and ICD-10 codes, which you may submit to your insurance for potential reimbursement.

    To submit a claim, we recommend calling the customer service number on the back of your insurance card for instructions.

    Please note, the doctor and clinic are not responsible for insurance claims that are not reimbursed.

    Super-bill adjustments are subject to a $5 administrative fee per receipt.

    Any in-depth paperwork requiring Dr. Justin’s completion will be billed to the patient at the doctor’s hourly rate.

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  • Refunds & Returns

    All sales of supplements and laboratory tests are final. No refunds or exchanges are available once purchased.

    All supplement ingredients are listed on our online store. Patients must review and confirm there are no allergens or sensitivities before placing an order.

    The best time to review ingredients and sensitivities is during the supplement program design with Dr. J.

    Consultation fees are non-refundable, as time is specifically reserved for your session and cannot be recovered once delivered.

    We do not replace or refund packages marked as delivered by the shipping carrier.

    We are not responsible for stolen or missing packages after delivery.

    For packages lost in transit (not marked as delivered), claims must be filed directly with USPS or the shipping provider’s insurance.

    Any fraudulent chargeback claims will be formally disputed and may be referred to a collections agency for resolution.

     

    Important Notes

    Dr. Justin is not a medical doctor and does not treat or diagnose medical emergencies.

    If you are experiencing a medical emergency, call 911 or contact your primary care physician.

    Dr. Justin does not provide chiropractic care.

    His role is to support physical and chemical stress imbalances with the goal of promoting wellness—not to diagnose or treat disease.

    Patients are seen via phone or video. Due to these limitations, it is essential that all patients have seen a primary care physician within the past year for an in-person exam.

    By receiving care, you acknowledge that you have seen or will see a primary care provider for necessary in-person evaluations.

     

    Communication Outside of Scheduled Consultation

    Email is acceptable for brief questions that can be answered with “yes” or “no,” or in 1–2 sentences.

    Treatment-related questions, changes in symptoms, or complex issues should be addressed during a scheduled consultation.

    If no time is available on the calendar, please email and call the office so we can try to accommodate your request.

    If you do not receive a reply to your email within a few days, please follow up with a phone call.

    Dr. Justin does not prescribe medication. For refills, contact the original prescribing physician.

    For any medical emergency, call 911 immediately.

     

    Shipping & Handling

    Shipping & Handling

    Orders within the mainland U.S. are shipped via USPS Ground or Priority Mail, unless otherwise requested. If you need your order quickly, please request expedited shipping to ensure faster delivery.

    Extra charges apply for orders shipped to international countries, as well as Hawaii and Alaska. Please email us if you have any questions.

    International orders are shipped by USPS Mail International Priority. Please get in touch with the office for any international shipment requests. If you require expedited shipping, please email us for UPS Expedited Worldwide shipping options. International shipping fees will be charged on a separate invoice once distance and weight costs are calculated.

    The clinic is not responsible for shipping issues as long as the products are sent to the address approved by the patient in the invoice.

    The patient is responsible for making arrangements with delivery services if the package is damaged, lost, or stolen.

    The clinic is not responsible for packages seized by customs or any VAT or customs fees incurred.

    The default insurance coverage for all shipments is $100.

    If you would like to purchase additional insurance coverage, please contact the office before shipping.

    If you would like to request signature confirmation upon delivery, please let us know in advance so we can add this option to your shipment.

    These situations rarely occur, but if they do, we can assist in filing a claim with the shipping carrier.

    Products manufactured by Dr. Justin carry a 30-day limited warranty against defects.

    Any products missing from your order must be reported within the first week of receiving the order.

     

    Lost or Stolen Package Guide

    What to Do If Your Order Doesn’t Arrive:

    Report the Missing Package

    Please email us at office@justinhealth.com or reply to your order confirmation.

    Include:

    Your order number and shipping date
    The carrier (e.g., USPS, UPS, FedEx) and tracking number
    Your shipping address (apartment or house)
    Any delivery notices or photos (e.g., empty doorstep, delivery notice slip)

    Signature Confirmation for Future Orders
    To help prevent future delivery issues:

    Please let us know your preferred delivery setup or any special instructions for a safe drop-off.


    If you have any questions, please email us at office@justinhealth.com or call 512-535-1817.

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  • Clinic Policies and Procedures

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  • Payment Authorization Form

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