• Lets Get Started

  • I need to purchase spare parts

    • Please only enter the alpha-numeric model number in CAPITALS
    • Remove any special characters such as "/", "_" or "-"
    • For example, your manual or product label might say "Q1W-SP07-1800" in which case enter "Q1WSP071800"
    • Then click find your product

     

  • You can purchase spare parts for your product here:

    {parts_link}

  • If you need assistance purchasing spare parts please Live Chat with one of our advisers.

    • Need Assistance finding your model number? Click here 

    • Locating your model number.

      • Check our troubleshooter here for instructions on how to locate your model number.

      I keep getting the error:

      "We don't recognise that model number. Please check you have the correct number."

      If your model isn't recognised it will be for one of two reasons.

      1. You're adding the model number incorrectly, please make sure that you have followed the instructions above.
      2. It is possible we do not support your product. Please refer to your product manual where the manufacturer’s details should be listed. If you do not have your manual, please contact the original retailer, as they will be able to provide the necessary contact information. Please note that there are many different manufacturers of each brand of machine.

      Note*: If the model number of the machine begins with YT, ME or CL it is not a product we support (see 2).

  • I need warranty support for my product

    Please provide your contact details!

  • Product Details

    • Please only enter the alpha-numeric model number in CAPITALS
    • Remove any special characters such as "/", "_" or "-"
    • For example, your manual or product label might say "Q1W-SP07-1800" in which case enter "Q1WSP071800"
    • Then click find your product

     

  • You've selected the model number {modelNumber} which is a {product}

    Please now confirm the details below:

  • Electrical Issues

  • Petrol Issues

  • Cordless Issues

  • Robot Mowers Issues

    • Need Assistance finding your model number? Click here 

    • Locating your model number.

      • Check our troubleshooter here for instructions on how to locate your model number.

      I keep getting the error:

      "We don't recognise that model number. Please check you have the correct number."

      If your model isn't recognised it will be for one of two reasons.

      1. You're adding the model number incorrectly, please make sure that you have followed the instructions above.
      2. it is possible we do not support your product. Please refer to your product manual where the manufacturer’s details should be listed. If you do not have your manual, please contact the original retailer, as they will be able to provide the necessary contact information. Please note that there are many different manufacturers of each brand of machine.

      Note*: If the model number of the machine begins with YT, ME or CL it is not a product we support (see 2).

    •  

  • When Will I Get My Order?

  • At this exceptionally busy time, our deliveries are taking longer than usual. Our teams are working really hard and thank you for your patience. PLEASE ALLOW 10 WORKING DAYS for delivery from order date.

     

    If you have been waiting for more than 10 days for your order please Live Chat with one of our advisers for assistance.

  • I need to register a warranty

  • Yard Force Product Registration

  • You can register your Yard Force product on the website  https://www.yardforce.eu/en/warranty/

     

    If you require assistance with your warranty registration please visit www.yardforce.eu/en/ and live chat with one of our warranty technical advisers.

  • Spear & Jackson Product Registration

  • You can register your Spear & Jackson product on the website  https://www.spearandjackson-power.com/

     

  • Qualcast Product Registration

  • Qualcast

    You can register your Qualcast product on the website https://gardenservicecentre.co.uk/

  • Registering your warranty

  • There's no need to register your warranty for your {pleaseSelect75} product.

    Please make sure you keep your proof of purchase in case you need to make a warranty claim in the future.

  • When will I get my refund cheque?

  • Under normal circumstances when we have to refund money to you for a faulty machine a cheque is issued within 30 days of receipt of the completed warranty form.

    However, due to the ongoing Covid-19 situation, it is taking longer than we would like to process refund cheques.

    Please be assured that we are monitoring the situation and will endeavour to process your cheque as soon as we are able to.

    Please note that we are not currently able to make payments by bank transfer.

    Please accept our apologies for the delay and our thanks for your understanding at this difficult time.

    For further assistance please Live Chat with one of warranty technical advisers.

  • None of the above

  • Please use the Live Chat option below and chat with one of our warranty technical advisers.

  • When will a spare part be back in stock?

  • We try to ensure a wide range of parts is stocked at all times. However, sometimes demand outweighs the volume of stock we have.

    If a part is currently out of stock on our website, it will be on backorder (unless otherwise stated).

    We are unable to provide an arrival date, due to delivery dates varying and changing on a regular basis.

    As soon as the part is back in stock it will be made available on our website for purchase.

    www.coreservice.co.uk 

    We apologise for the inconvenience.

  • My machine has missing or broken parts.

    We're sorry you having issues with your machine. If your product is within it's warranty period we can send free of charge replacement parts. Please complete the information below and one of our technical advisers will be in contact.

  • Product Information

    Please provide some details about your product.
    • Please only enter the alpha-numeric model number in CAPITALS
    • Remove any special characters such as "/", "_" or "-"
    • For example, your manual or product label might say "Q1W-SP07-1800" in which case enter "Q1WSP071800"
    • Then click find your product

     

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  • Your Information

    Please provide your details so we can ship the parts to you.
  •  -
    • Need Assistance finding your model number? Click here 

    • Locating your model number.

      • Check our troubleshooter here for instructions on how to locate your model number.

      I keep getting the error:

      "We don't recognise that model number. Please check you have the correct number."

      If your model isn't recognised it will be for one of two reasons.

      1. You're adding the model number incorrectly, please make sure that you have followed the instructions above.
      2. It is possible we do not support your product. Please refer to your product manual where the manufacturer’s details should be listed. If you do not have your manual, please contact the original retailer, as they will be able to provide the necessary contact information. Please note that there are many different manufacturers of each brand of machine.

      Note*: If the model number of the machine begins with YT, ME or CL it is not a product we support (see 2).

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