Customer Satisfaction Survey

Tell us about your BLUFFCITYEXPERIENCE!

Thank you for your recent rental with us. We value our customers opinions and experiences. Our mission is to exceed your expectations and deliver the ultimate BLUFFCITYEXPERIENCE for you to have a whole lot of BLUFFCITYFUN!

Do you have a few minutes to complete a customer satisfaction survey to help improve our customer experience? This survey will measure how well our products, services, and overall customer experience was able to meet your expectations.

YesNo

No problem. I definitely understand😊. Can I send you the customer satisfaction survey to your email on file?

YesNo

How do you rate our customer service?*

	1 Poor	2 Below Average	3 Average	4 Above Average	5 Exceptional
Professional and Friendly Staff
Ease of Booking
Payment Options
Staff willingness to help you plan your next event

How would you rate your our customer service experience?*

How do you describe our equipment and products?*

	1 Poor	2 Below Average	3 Average	4 Above Average	5 Exceptional
Quality
Cleanliness
Appearance
Safety Features

Did our products and equipment meet your needs?*

YesNo

How would you rate our equipments and products overall?*

How do you rate our delivery and set up?*

	1 Poor	2 Below Average	3 Average	4 Above Average	5 Exceptional
Professional and Friendly Staff
Staff Helpfulness

Were the reserved products and equipment set up on-time?*

YesNo

Is there an employee you would like to compliment? If yes, please include employee's name and comments below.

Did our staff explain rules, emergency procedures, and what to do in case of inclement weather?*

YesNo

Did our staff walk around ALL products and equipment with you?*

YesNo

How would you rate your overall delivery and set up experience?*

OVERALL EXPERIENCE*

	1 Poor	2 Below Average	3 Average	4 Above Average	5 Exceptional
Level of BLUFFCITYFUN
THE BLUFFCITYEXPERIENCE

How would you rate your overall experience?*

Recommendations*

	Definitely	Very Probable	Undecided	Probably Not	Definitely Not
Will you recommend our company to a friend or colleague?

Repeat Business*

	Definitely	Very Probable	Undecided	Probably Not	Definitely Not
Will you rent from us again?

Thinking of similar products / services offered by other companies, how would you compare the attributes of the products / services offered by our company?*

	Much better	Somewhat better	About the same	Somewhat worse	Much worse	Don't know
Ease of use
Customer Support
Price
Quality

What do you like about our product(s) / service(s)?

What can we improve about our product(s) / service(s)?

Can we contact you to followup on this survey?

YesNo

Name

First NameLast Name

Best Phone Number

Area CodePhone Number

Thank you for your business and time! Have a blessed and wonderful rest of your day!😊