FINANCIAL POLICY:
Our office accepts Visa, Mastercard, Discover, and American Express. We also accept cash and checks (only with verification of valid drivers license or other ID at time of payment).
In addition, we also offer several 3rd party financing options for our clients via Care Credit, and VetBilling.
Use of Care Credit requires that the card be present every time and that two forms of identification are verified. We appreciate your understanding of our desire to protect your account/identity.
VetBilling offers 3 or 6 month financing. This service requires a $25 enrollment fee. Monthly deductions are made from your account or credit card. Contract required.
As financing options are offered, we cannot offer additional in-house payment plans for our services. Clients needing additional financial support are encouraged to apply for Care Credit with a co-signer.
Full payment is due at the time of service. This includes any charges/fees agreed to by my authorized proxy. Our team is happy to provide any client with a written treatment plan prior to services being rendered. Client will be responsible for a 5% monthly finance charge on accounts over 30 days and any collection and/or legal fees on accounts over 90 days. Your signature below indicates your agreement with these policies.
Prior Account standing may dictate that a deposit will be required upong scheduling of your appointment. Accounts previously sent to collections, those that have an outstanding balance, or have a history of slow payment will be required to either pay in full prior to scheduling or to enroll in a VetBilling payment plan.
Collections Policy - Any account with a balance over 90 days will be sent to collections. Once an account is sent to collections, the client is no longer eligible to obtain services from OVS. If the client satisfies their collections balance with our collections agency, OVS may elect to continue providing services as long as the client maintains a paid balance either by full payment at time of service or enrollment into a VetBilling Payment Plan. Any client who is sent to collections a second time will be dismissed from the clinic permanently.
Deposits - New Patient exams, surgeries, and dental procedures may require a deposit to book. Deposits are applied to the balance due after the procedure has been completed. Deposits are non-refundable. Deposits may be applied toward rescheduled exams, surgery, or dental procedures given the cancellation/reschedule is done prior to the 24 hours preceeding the original appointment.
No Show / Cancellations - No show and cancellations made within 24 hours of the scheduled appointment will incur a no-show/cancellation fee up to 100% of the exam fee for new/wellness/sick pet appointments or 50% of the Dental/Surgical estimate for procedures.
E-Billing - Orcas Veterinary Services utlizes paperless E-billing. Statements and Invoices are sent via email. It is the responsibility of the client to monitor their email for such items. Orcas Vet does not accept responsibility for missed emails, delayed care/transactions due to client email issues, or the application of finance fees due to email delivery issues.