CANCELLATION & RESCHEDULE POLICY
LBS is staffed by qualified experienced personnel, dedicated to ensuring we  can take care of your needs. As we are unlikely to fill a cancelled or resceduled appointment at short notice (within 48 hours from your appointment) a cancellation fee of $40 applies if you wish to reschedule/cancel within this timeframe. 

We always try to be as flexible and accomdating as possible but with short notice we are at a loss within the buisness.

APPOINTMENT FEES
Please note all booking fee's are non-refundable and will be deducted from the total of your appointment. If you do cancel your appointment with the 48 hour window of your appointment your booking fee will be forfeited. If you reschedule or cancel outside of the 48 hour window of your appointment the booking fee will be held to your account to be used at a later date on your service of chice or can be redeemed on proudcts in the salon.

Appointments outside of our regular trading hours will incur a 15% fee on top of the service pricing. This includes both before and after hour appointments. Confirmation of these appointments are subject to managements discretion.

Rescheduling or cancellation of your appointment is your responsibility. You are able to do this from your confirmation email - we recommend to not delete this email until you have complelted your appointment so this is easily accessible to you at all times. If you do contact us to cancel or reschedule your appointment if we do not get to your request in time as we do not man our phone/socials when we are outside of buisness trading hours and your appointment falls within the 48 hours of us receiving the request the $40 cancellation/reschedule fee will be requested as we are unlikely to fill the appointment time which becomes a loss to the buisness.

NO SHOWS
If you no show LBS and we are unable to contact you in side the first 15 minutes of your appointment we will make you as a no show. If you no show and make no contact and we are unable to get in contact you will be banned and unable to make a booking with us until the payment of your appointment is paid in full.

LASH LOSS & FIX UPS
We take no responsibility for poor care of your lashes this includes and is not limited to incorrect skincare and unknown lash cleansers not purchased from our salon. However, if you do lose a larger amount of lashes and it is deemed uncertain the cause we will offer a 5-day guarentee, you must revist our salon at an offered time by us to retain the fix up. If you cannot return to us inside the salon policy fix up window we unfortunately cannot deem if it is any fault of our own and you will not be able to claim the free fix-up. As refunds are not given we will only rectify what the client is unhappy with a suitable time frame (5 DAYS).