Retail Customer Claims Form

Retail Customer Claims Form

We apologize for any inconvenience you may have experienced with our products. We will do our best to service your claim as quickly and as efficiently as possible.In order to do so, please carefully follow the instructions outlined below.
IF YOU ARE FILING A CLAIM ON MULTIPLE ITEMS, A CLAIMS FORM WILL NEED TO BE SUBMITTED FOR EACH INDIVIDUAL ITEM. PLEASE NOTE, WE CANNOT GUARENTEE THAT TRANSIT CLAIMS FILED AFTER 24 HOURS OF DELIVERY WILL BE HONORED.
Name*

First NameLast Name
Email*
example@example.com
Preferred Form of Communication
Order Number (Starts with CO)*
Claim Type*

Missing ItemMissing PartsReceived Wrong ItemTransit DamageItem DefectedOther
Date of Delivery*

MonthDayYear
Date
Was the item refused or accepted*

RefusedAccepted
Is the item in the original packaging?*

YesNo
Summary of Issue*
Item Sku/Name (starts with "TOV-")*
Product Batch No*
This number can be located on the carton or stamped on the law label on the bottom of the product. Example provided below.
When providing photos, please include photos of the actual item along with the packaging. If we cannot obtain proper photos of the issue, the claim is subject to denial.
Attach Photos here

Browse Files

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Browse Files

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Browse Files

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Browse Files

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If you have additional photos and/or videos to provide, please email to service@tovfurniture.com
Please verify that you are human*
Should be Empty: