Maplin is a new company trading under Digital-First Retail Ltd. We are unable to provide support for products purchased prior to 1st October 2018 (either in-store or online purchases).
Due to the current global situation, we are experiencing an increased volume of queries. Our team are focusing on processing your orders and providing after-sales support - At present, we're unable to provide support or advice for general product enquiries.
We recommend browsing our website to find information on the products that we sell or alternatively browsing the brands' website for additional information.
Thank you so much for your understanding. We hope both you and your loved ones take care and stay safe.
Unfortunately, we do not currently have any confirmed dates for items coming back into stock.
Create an account to receive real-time in-stock notifications, by visiting the product pages you are interested in - when the item comes into stock you will be automatically notified.
Click here to create an account.
Maplin Electronics Ltd went into administration, resulting in the closure of all branches in June 2018. Digital-First Retail Ltd purchased the brand name only - No previous sales transactions, customer records, product ranges, warranties or liabilities were carried over with us.
Unfortunately, we no longer manufacture the own-brand items previously sold, we do not have the resources to provide any support for these products.
Thank you for your understanding, and please accept our apologies for not being able to help you further with your query.
For more information, please visit www.pwc.co.uk/maplin or email the administrators at email@example.com.
If your item develops a fault after 30 days of receiving it, you may be entitled to a repair, as long as it is within its warranty period. Please refer to the manufacturers' terms and conditions for more information.
It is vital that you have your order receipt and serial number (if applicable) when logging a manufacturer warranty claim.
You will need to contact the manufacturer directly to register your warranty claim.
If you are not completely satisfied with your purchase, you can return the products within 30 days. Some exclusions apply. Please ensure you have carefully read through the returns policy before submitting your return request.
To request a return, you will need to have the email address used to place the order, and your order number (which can be found on your order confirmation email). Once you have this information, click here to get started.
Please note, we may refuse the return of an item if it is not accompanied by a returns authorisation number. Your returns authorisation number must be clearly displayed on the return packaging and we ask all reasonable care is taken to ensure the goods are suitably packaged.
You can follow the progress of your order here
We recommend that you check with your neighbours, or in your usual delivery safe place before you let us know if you have not received the parcel.
You can print your invoice/order receipt here