Client Care Coordinator Application
Work from Home Position. Training is done remotely as well.
All candidates must reside in RI or MA and be 18yrs+
Client Care Coordinator
For coverage on the office phones/emails and carrying out all those requests including scheduling appointments & more. Must be flexible and able to accommodate the below hours...
Full-Time Client Care Coordinator Position
30-40hrs per week. Shifts vary between 9-5pm (Day Shift) 9-1pm & 3-5pm (Split Day Shift) & 7-9pm (Night Shift). It will require 2 weekends per month.
*Occasional checks ins every 2-3hrs on some major holidays to monitor for urgent/emergency
Part-Time Client Care Coordinator Position
10-15 hours per week. Shifts vary between 9-5pm (Day Shift) 9-1pm & 3-5pm (Split Day Shift) & 7-9pm (Night Shift). It will require 2 weekends per month.
*Occasional checks ins every 2-3hrs on some major holidays to monitor for urgent/emergency
Evening / Weekend Client Care Coordinator Position
5-15 hours per week. Evenings 7-9pm. 2 weekends per month
*Occasional checks ins every 2hrs on some major holidays to monitor for urgent/emergency
Fill-In Client Care Coordinator / Office Assistant Position
5-10+hours of Office Assistant work each week. Fill in Client Care Coordinator portion would require 1-4+ days of coverage per month for our client care coordinators (may include both weekends & weekdays)
Qualifications:
-Prior professional experience working with animals or in the pet care industry ideal
-Knowledge of some veterinary terminology, animal preventative healthcare, common dog/cat breeds and common pet medications/conditions ideal
-Administrative experience required; at least 1-2 years
-Experience working in a busy office setting. 100% of duties are carried out via computer/phones
-Must be able to type at least 40-50 WPM. The office can get very busy and you will receive anywhere from 100-200 emails per day during the weekdays (Mon-Thurs) and anywhere from 60-100 emails per day on the weekend days (Fri/Sat/Sun) This may increase during our busy periods and as the business continues to grow.
-High school degree required. College or advanced preferred
-Must pass a background screening
-Excellent written and verbal communication skills required -Strong customer service skills & strong attention to detail
-Ability to prioritize, organize and problem solve and follow directions.
-Must be extremely organized & always on top of things.
-Computer/Internet/Email experienced
-Word and smartphone literate
-Ability to communicate with multiple people simultaneously via cell phone, text and email
-Will require a flexible schedule
Job Duties:
-Learning and utilizing the online scheduling system and online billing/payment system
-Handling incoming email requests
Note: The majority of the workload will be responding to emails and scheduling appointments. Our company policy is that we will get back to all clients within 24hrs. Some requests may require a quicker turn- around time but we update our clients every 24hrs along the way.
-Scheduling client appointments:
-Pet sitting visits, dog walking schedules, overnight sitting, and meetings with staff and clients.
-Confirming incoming pet care assignments with sitters and clients
-Sending clients estimates and entering payments
-Confirming all reservations 3 days prior to the start of service
-Ensuring that all incoming client requests comply with company policy as well as the law. That they can be safely/reasonably carried out by Furry Fellas.
-Keeping client management system and cloud drive documents up to date at all times
-Answering phones and returning emails/calls promptly
Pay:
$14 - $16 per hour depending on experience, ability and flexibility.
*Time & 1/2 for any holiday worked
Benefits:
-Ability to work from your home office.
-Opportunity for advancement.
-Learning opportunities / certificate program
-Take your dog to work with you
-Discounted Pet Care Services
-Paid vacations for full time positions