JOB APPLICATION: Client_Care

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Client Care Coordinator Application
Work from Home Position. Training is done remotely as well.

All candidates must be 18yrs+. RI/MA preferred as that is where our service area is. Will consider out of state if meet all requirements, have relevant experience and located in same time zone as RI.

Client Care Coordinator
For coverage on the office phones/emails and carrying out all those requests including scheduling appointments & more. Must be flexible and able to accommodate the below hours...

Part-Time Client Care Coordinator Position

Hours vary between 9am-9pm.
Shifts are typically 2-5 hours 2-5 days per week.
Example 9-1pm or 9-2pm, 1:30-5:30/6pm or 2:30-5:30/6pm or 3-5pm, 6-9pm or 7-9pm

Position requires every other weekend. The schedule goes out a month in advance so you can plan ahead.

*Occasional checks ins every 2hrs on holidays to monitor for urgent/emergency

Fill-In Client Care Coordinator / Office Assistant Position

4-10+hours per week. Fill in Client Care Coordinator portion would require 1-4+ days of coverage per month for our client care coordinators (may include both weekends & weekdays)

Qualifications:

-Prior professional experience working with animals or in the pet care industry ideal

-Knowledge of some veterinary terminology, animal preventative healthcare, common dog/cat breeds and common pet medications/conditions ideal

-Administrative or Reception experience required; at least 1-2 years

-Experience working in a busy fast paced office setting. Prior scheduling and coordinating experience preferred. 100% of duties are carried out via email/computer/phones

-Must be able to type at least 50-60 WPM. The office can get very busy and you will receive anywhere from 100-200 emails per day during the weekdays and anywhere from 60-100 emails per day on the weekend days. This may increase during our busy periods and as the business continues to grow.

-Associates degree required. Bachelors preferred

-Must pass a background screening

-Excellent written and verbal communication skills required -Strong customer service skills & strong attention to detail

-Ability to prioritize, organize, work independently and problem solve and follow directions.

-Must be extremely organized & always on top of things.

-Computer/Internet/Email experienced

-Word and smartphone literate

-Ability to multi-task via phone, text and email

-Will require someone with a flexible schedule

Job Duties:

-Learning and utilizing the online scheduling system, cloud drive and online billing/payment system

-Handling incoming email requests

Note: The majority of the workload will be responding to emails and scheduling appointments. Our company policy is that we will get back to all clients within 24hrs. Some requests may require a quicker turn- around time but we update our clients every 24hrs along the way.

-Scheduling client appointments:

-Pet sitting visits, dog walking schedules, overnight sitting, and meetings with staff and clients.

-Confirming incoming pet care assignments with sitters and clients

-Sending clients estimates and entering payments

-Confirming all reservations 3 days prior to the start of service

-Ensuring that all incoming client requests and communications comply with company policy as well as the law. That they can be safely/reasonably carried out by Furry Fellas.

-Keeping client management system and cloud drive documents up to date at all times

-Answering phones and returning emails/calls promptly

Pay:

$16-$17/hr after training / trial period depending on availability/flexibility and capabilities.
Training Rate while working with another coordinator (prior to being able to work on your own): $15-$16/hr

Once able to work on own: Increases to $16/hour then after 90days pay rate can be re-evaluated. Current pay range $16-$18/hr depending on experience, availability, ability and flexibility.

Growth opportunities for those who excel or who meet/exceeed expectations and are able to take on additional respondibilities. Will be considered for $18-$20/hr

*Time & 1/2 for any holiday worked

Benefits:

-Ability to work from your home office.

-Opportunity for advancement.

-Learning opportunities / certificate programs, continuing education & professional development opportunities.

-Take your dog to work with you

-Discounted Pet Care Services

A. Personal Information

Date:

Date

Name*

First NameLast Name

Middle Name or Middle Initial:

Email Address:*

example@example.com

Address*

Address

Street Address Line 2

CityState

Zip Code:

Home Phone:

Cell Phone:*

Are you a U.S. Citizen?

YesNo

Date of Birth (optional):

Wage Desired:

Have you ever been convicted in ANY court of any offense, including traffic violations?

YesNo

If yes, please describe

Do you have a cell phone?

Do you have your own transportation?

License Plate #:

Year/Make/Model of Vehicle:

Do you have access to the internet?*

C. Work History (Please list your last three employers with the most recent first)

Do we have permission to contact your current employer?*

YesNo

1. Employer Name/Company Name:*

Start Date:

Date

End Date:

Date

Supervisor:

Job Title:*

Job Duties:*

Address, City & State:

Phone:

Reason for Leaving:

Starting Wage:

Ending Wage:

2. Employer Name/Company Name:

Start Date:

Date

End Date:

Date

Supervisor:

Reason for Leaving:

Address, City & State:

Job Title

Job Duties

Phone:

Starting Wage:

Ending Wage

3. Employer Name/Company Name:

Start Date:

Date

End Date:

Date

Supervisor:

Reason for Leaving:

Address, City & State:

Job Title

Job Duties:

Phone:

Starting Wage:

Ending Wage:

D. Education

1. High School

School Name:

Highest Level of Education Completed:*

Degree:

2. College

School Name

Highest Year Completed

Degree:

3. Graduate School

School Name:

Highest Year Completed:

Degree:

4. Other

E. References

Must provide at least 2 professional references –other than friends and family members

1. Name:*

Relationship/How do you know this person?*

Address:

Phone Number and/or Email address*

2. Name:

Relationship/How do you know this person?

Address:

Phone Number:

3. Name:

Relationship/How do you know this person?

Address:

Phone Number:

F. Availability

Please indicate below, the times that you ARE available: *

Rows	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
Mornings
Afternoons
Evenings/Night
Overnight

Do you have any vacations scheduled or days not otherwise available for this year?

Are you able to make a minimum of a 1yr commitment to these hours/the position(s) you are applying for?

This position is part-time. Do you have a minimum number of hours that you need to work each week? If so, how many?*

Do you have a maximum number of hours that you want to work each week? If so, how many?*

Are you available to work on short notice?

YesNo

If hired, how long would you like to work in this position?

If hired, when are you available to start?

Do you have any physical limitations that would hinder your performance in the position applied for? explain)

G. Office Experience

How many WPM (Words per minute) can you type?*

Do you have experience with any of the following programs?

Do you own a computer?*

Type of computer(s)*

DesktopLaptop

Have you worked in a busy office environment before?*

YesNo

What did you do in the office?*

Do you have any prior experience as a receptionist / secretary or office assistant?

YesNo

Where is this experience through?

How long did you work there for?

Do you have a quiet space in your home that you can work without any disruptions?*

YesNo

Shifts will be from 9am-5pm (Day) or 9-1pm, 9-2pm and 3-5pm (Split Day) or 7-8pm (Night). Every other weekend required. There will be check ins on holidays every couple hours (split up among staff) to monitor for urgent/emergencies. Are you able to accommodate coverage during all of the above days/hours?

YesNo

Are there any days/hours listed that would be an issue?

YesNo

Our office receives up to 100-200 emails per day along with phone calls throughout the day. You will be responsible for answering/responding to all emails/calls within the same business day and carrying out those requests and keeping clients up to date all along the way. Do you feel that you can confidently meet these requirements?

YesNo

Duties of this position will include answering questions, scheduling appointments/bookings, setting up meeting w/sitters and clients, processing payments, sending invoices/estimates. Keeping all client accounts up to date, updating client paperwork, making sure we have all necessary paperwork/contracts/rabies info/key info/alarm info prior to start of pet sitting/dog walking services, maintaining the key log and call log, gift certificate log, etc. Do you feel that you can confidently carry out all of the above job duties?*

YesNo

Any other relevant experience?

Do you own or have access to a scanner?

YesNo

Do you own a printer?

YesNo

Do you have high speed internet access at home?*

YesNo

Do you have prior experience supervising staff?

YesNo

Do you have open availability during our office hours (see hours at top of page, 9am-8pm)?

YesNo

This position will require both weekday and weekend work. Are you available both weekdays and weekends?*

YesNo

H. Animal Experience

Are you a current pet parent? Please list current pet types/breeds*

Have you been a pet parent in the past? Please list past pet types/breeds

How long have you been a pet parent for?*

Have you worked with animals professionally or done volunteer work with them in the past? If yes, please explain.*

Do you have any experience medicating cats?

YesNo

Dogs?

YesNo

Do you have any experience pilling cats & dogs?

YesNo

How do you do this - please explain:

Do you have experience giving liquid meds to cats & dogs?

YesNo

How do you do this - please explain:

Have you cared for diabetic pets before? Have you given insulin injections or any kind of injection?

Have you given subcutaneous fluids to an animal before? If so, how do you do this? Explain:

Are there any animals you would refuse to care for? Why?

Are there any breeds of dogs you are uncomfortable with?

Do you have experience with a Professional Pet Sitting Service? Please provide name of company.

List 3 words below that would explain why you would be a good fit for the position:

I. Activities/Interests:

Any additional Talents, Jobs, Volunteer Work or Experience that you feel is relevant to position? If yes, please list here:

Please briefly tell me a little about yourself: What are your hobbies and goals in life?

What do you hope to get out of this position?

What is the main reason for applying for this position?

List one of your strongest points:

Please list one of your weaknesses or an area that you feel you need to work on:

How long are you looking to work in this position?

Any areas that you would be uncomfortable traveling to?

Do you feel that you can work well independently without supervision?

Note:

All qualified candidates will be required to undergo a background check. If being considered for this position, the last step will be the background check.

I certify that the statements made on this application are true and correct. I hereby give Furry Fellas permission to investigate this information and to secure any additional information they may feel necessary for employment as a pet- sitter/dog walker. All candidates will need to pass a background check. I hereby agree to hold harmless any or all persons or business entities furnishing any information to Furry Fellas Pet Service LLC.

Print Name

Date

Signature

Address, City & State:

Do we have permission to contact your current employer?*

YesNo