JOB APPLICATION: Client_Care_Coordinator_Office

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Client Care Coordinator / Office Assistant Application
*Candidate must be located within our service areas –RI / MA*

Work from Home after training has been completed. Training will be a combo of in-person and online remote training sessions. In-person sessions will take place in either the Kent County or Providence County area of RI. It will require 200 hours of training (about 2 months) total. After training has been completed, this position may require periodic meetings and short-term training of new incoming client care coordinators which will require traveling to the Furry Fellas office occasionally during training periods for up to 2 months at a time. All candidates must be located in the RI or surrounding MA area.

Client Care Coordinator / Office Assistant
For coverage on the office phones/emails and carrying out all those requests including scheduling appointments & more. Must be flexible and able to accommodate the below hours...

Furry Fellas Office Hours

Mondays through Fridays: 9am-6pm with quick email/phone check ins @ 8pm and 10pm
Saturdays & Sundays: 10:30-5:30pm with quick email/phone check ins @ 8pm and 10pm

Check ins are to monitor staff/client emergencies and schedule in next day requests submitted by staff.
Check ins takes anywhere from about 2 to 30mins and can usually be done from a mobile device. *

Full-Time Client Care Coordinator Position
35-40hrs per week within the above listed hours. It will require 2 weekends per month.

Part-Time Client Care Coordinator Position
25-30hrs per week within the above listed hours. It will require 2 weekends per month.

Evening / Weekend Client Care Coordinator Position

30-40hrs per week. Shifts will range from: Weekday evenings 5/6-10pm, Weekends 9-3/4pm, 5/6-10pm or 10:30-5:30pm with quick 8pm & 10pm check ins

Fill-In Client Care Coordinator / Office Assistant Position

10+hours of Office Assistant work each week. Fill in Client Care Coordinator portion would require 1-4+ days of coverage per month for our client care coordinators (may include both weekends & weekdays)

Qualifications:

-At least 1year of prior professional experience working with animals or in the pet care industry

-Prior experience pet sitting professionally preferred.

-Knowledge of some veterinary terminology, animal preventative healthcare, common dog/cat breeds and common pet medications/conditions

-Administrative experience required; at least 1-2 years

-Experience with QuickBooks Online and Power Pet Sitter Scheduling System a Plus

-Must be able to type at least 40-50 WPM. The office can get very busy and you will receive anywhere from 100-200 emails per day during the weekdays (Mon-Thurs) and anywhere from 60-100 emails per day on the weekend days (Fri/Sat/Sun) This may increase during our busy periods and as the business continues to grow.

-High school degree required. College or advanced preferred

-Must pass a background screening

-Excellent written and verbal communication skills required -Strong customer service skills & strong attention to detail

-Ability to prioritize, organize and problem solve.

-Must be extremely organized & always on top of things.

-Computer/Internet/Email literate

-Word and Excel and smartphone literate

-Ability to communicate with multiple people simultaneously via cell phone, text and email

-Will require a flexible schedule

Job Duties:

-Learning and utilizing the online scheduling system and online billing/payment system

-Handling incoming email requests

Note: The majority of the workload will be responding to emails and scheduling appointments. All email requests received during the hours of 10am-5:30 pm (business hours) will require a response in that same day, within a couple of hours. Once client request is acknowledged, our company policy is that we will get back to all clients within 24hrs. Some requests may require a quicker turn- around time but we will update our clients every 24hrs along the way.

-Scheduling client appointments:

-Pet sitting visits, dog walking schedules, in-home boarding, overnight sitting, and meetings with staff and clients.

-Confirming incoming pet care assignments with sitters and then confirming with clients

-Sending clients estimates and entering payments (credit card and PayPal payments) into QuickBooks Online

-Confirming all pet sitting reservations 3 days prior to the start of service and confirming all client meetings 1 day prior to the meeting date.

-Ensuring that all incoming client requests comply with company policy as well as the law. That they can be safely/reasonably carried out by Furry Fellas.

-Monitoring incoming new client paperwork submitted by staff/clients to ensure all needed info is provided and that all requests/plans comply with company policy and identify/address any potential problems with written job/key plans.

-Updating client paperwork/forms as needed

-Answering phones and returning calls during business hours (10am-5:30pm)

-Maintaining a call log for each shift -Keeping Lists/Logs and paperwork up to date

Pay:

$14/hour once training has been completed. The training rate is $12-13/hr. This is an employee based/W2 position and Furry Fellas must be the only pet sitting/dog walking company that you work for while employed in this position.

Benefits:

-Ability to work from your home office.

-Opportunity for advancement.

-Take your dog to work with you

-Discounted Pet Care Services

-Health Insurance for full time positions

-Paid vacations for full time positions

A. Personal Information

Date:

Date

Name

First Name Last Name

Email Address:

example@example.com

Social Security #:

Note: SS# needed for background check, ok to leave blank now but will be needed later if considered for hire

Address

Street Address Line 2

City State

Country

Zip Code:

Home Phone:

Cell Phone:

Are you a U.S. Citizen?

Yes No

Date of Birth (optional):

Wage Desired:

Have you ever been convicted in ANY court of any offense, including traffic violations?

Yes No

If yes, please describe

Do you have a cell phone?

Do you have your own transportation?

License #:

License Plate #:

Year/Make/Model of Vehicle:

Do you have access to the internet?

C. Work History (Please list your last three employers with the most recent first)

1. Employer Name/Company Name:

Start Date:

Date

End Date:

Date

Supervisor:

Job Title & Job Duties:

Address, City & State:

Phone:

Reason for Leaving:

Starting Wage:

Ending Wage:

2. Employer Name/Company Name:

Start Date:

Date

End Date:

Date

Supervisor:

Reason for Leaving:

Address, City & State:

Job Title & Job Duties:

Phone:

Starting Wage:

Ending Wage

3. Employer Name/Company Name:

Start Date:

Date

End Date:

Date

Supervisor:

Reason for Leaving:

Address, City & State:

Job Title & Job Duties:

Phone:

Starting Wage:

Ending Wage:

D. Education

1. High School

School Name:

Highest Grade Completed:

Degree:

2. College

School Name

Highest Year Completed

Degree:

3. Graduate School

School Name:

Highest Year Completed:

Degree:

4. Other

E. References

Must provide at least 2 professional references –other than friends and family members

1. Name:

Relationship/How do you know this person?

Address:

Phone Number:

2. Name:

Relationship/How do you know this person?

Address:

Phone Number:

3. Name:

Relationship/How do you know this person?

Address:

Phone Number:

F. Availability

Please indicate below, the times that you ARE available:

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Mornings

Afternoons

Evenings/Night

Overnight

Do you have any vacations scheduled or days not otherwise available for this year?

Are you able to make a minimum of a 1yr commitment to these hours/the position(s) you are applying for?

This position is part-time. Do you have a minimum number of hours that you need to work each week? If so, how many?

Do you have a maximum number of hours that you want to work each week? If so, how many?

Are you available to work on short notice?

Yes No

If hired, how long would you like to work in this position?

If hired, when are you available to start?

Do you have any physical limitations that would hinder your performance in the position applied for? explain)

G. Office Experience

How many WPM (Words per minute) can you type?

Do you have experience with any of the following programs?

Do you own a computer?

Type of computer(s)

Desktop Laptop

Have you worked in a busy office environment before?

Yes No

What did you do in the office?

Do you have any prior experience as a receptionist / secretary or office assistant?

Yes No

Where is this experience through?

How long did you work there for?

Do you have a quiet space in your home that you can work without any disruptions?

Yes No

Shifts will be weekdays from 9am-6pm and/or weekends from 10:30-5:30pm. There will also be a quick check in each evening @8pm and @10pm to monitor for emergencies. Are you able to accommodate coverage during all of the above days/hours?

Yes No

Are there any days/hours listed that would be an issue?

Yes No

Our office receives up to 100-200 emails per day along with phone calls throughout the day. You will be responsible for answering/responding to all emails/calls within the same business day and carrying out those requests and keeping clients up to date all along the way. Do you feel that you can confidently meet these requirements?

Yes No

Duties of this position will include answering questions, scheduling appointments/bookings, setting up meeting w/sitters and clients, processing payments, sending invoices/estimates. Keeping all client accounts up to date, updating client paperwork, making sure we have all necessary paperwork/contracts/rabies info/key info/alarm info prior to start of pet sitting/dog walking services, maintaining the key log and call log, gift certificate log, etc. Do you feel that you can confidently carry out all of the above job duties?

Yes No

Any other relevant experience?

Do you own or have access to a scanner?

Yes No

Do you own or have access to a fax machine?

Yes No

Do you own a printer?

Yes No

Do you have high speed internet access at home?

Yes No

Do you have prior experience supervising staff?

Yes No

Do you have an area in your home where you can work without distractions?

Yes No

Do you have open availability during our office hours (see hours at top of page, 9am-6pm weekdays and 10:30am-5:30pm weekends)?

Yes No

This position will require both weekday and weekend work. Are you available both weekdays and weekends?

Yes No

H. Animal Experience

Are you a current pet parent?

Have you been a pet parent in the past?

If so, for how long and what types of animals both past and present?

Have you worked with animals professionally or done volunteer work with them in the past?

Do you have any experience medicating cats?

Yes No

Dogs?

Yes No

Do you have any experience pilling cats & dogs?

Yes No

How do you do this - please explain:

Do you have experience giving liquid meds to cats & dogs?

Yes No

How do you do this - please explain:

Have you cared for diabetic pets before? Have you given insulin injections or any kind of injection?

Have you given subcutaneous fluids to an animal before? If so, how do you do this? Explain:

Are there any animals you would refuse to care for? Why?

Are there any breeds of dogs you are uncomfortable with?

Do you have experience with a Professional Pet Sitting Service? Please provide name of company.

List 3 words below that would explain why you would be a good fit for the position:

I. Activities/Interests:

Any additional Talents, Jobs, Volunteer Work or Experience that you feel is relevant to position? If yes, please list here:

Please briefly tell me a little about yourself: What are your hobbies and goals in life?

What do you hope to get out of this position?

What is the main reason for applying for this position?

List one of your strongest points:

Please list one of your weaknesses or an area that you feel you need to work on:

How long are you looking to work in this position?

Any areas that you would be uncomfortable traveling to?

Do you feel that you can work well independently without supervision?

Note:

All qualified candidates will be required to undergo a background check. If being considered for this position, the last step will be the background check.

I certify that the statements made on this application are true and correct. I hereby give Furry Fellas permission to investigate this information and to secure any additional information they may feel necessary for employment as a pet- sitter/dog walker. All candidates will need to pass a background check. I hereby agree to hold harmless any or all persons or business entities furnishing any information to Furry Fellas Pet Service LLC.

Please list the names, ages and types of all animals that you are caretaker to below. Thank you.

Print Name

Date

Signature

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