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  • Client Care Coordinator Application
    *Candidate must be located within our service areas –RI / MA*

    Work from Home Position. Training is done remotely as well.

    All candidates must be located in RI / MA. 18yrs+


    Client Care Coordinator 
    For coverage on the office phones/emails and carrying out all those requests including scheduling appointments & more. Must be flexible and able to accommodate the below hours...


    Full-Time Client Care Coordinator Position
    30-40hrs per week. Shifts vary between 9-6pm, 3-10pm, 6-10pm. It will require 2 weekends per month.

    *Occasional checks ins every 2-3hrs on some major holidays to monitor for urgent/emergency

    Part-Time Client Care Coordinator Position
    15-25hrs per week. Shifts vary between 9-6pm, 3-10pm, 6-10pm. It will require 2 weekends per month.

    *Occasional checks ins every 2-3hrs on some major holidays to monitor for urgent/emergency

    Evening / Weekend Client Care Coordinator Position

    10-20+ hrs. per week. Shifts will be 6-10pm Weekday evenings. Weekends will vary between 6-10pm (mostly) and 10-6pm (occasionally). 2 weekends per month 


    *Occasional checks ins every 2-3hrs on some major holidays to monitor for urgent/emergency

    Fill-In Client Care Coordinator / Office Assistant Position

    5-10+hours of Office Assistant work each week. Fill in Client Care Coordinator portion would require 1-4+ days of coverage per month for our client care coordinators (may include both weekends & weekdays)

     

    Qualifications:

    -Prior professional experience working with animals or in the pet care industry ideal

    -Knowledge of some veterinary terminology, animal preventative healthcare, common dog/cat breeds and common pet medications/conditions ideal

    -Administrative experience required; at least 1-2 years

    -Experience working in a busy office setting. 100% of duties are carried out via computer/phones 

    -Must be able to type at least 40-50 WPM. The office can get very busy and you will receive anywhere from 100-200 emails per day during the weekdays (Mon-Thurs) and anywhere from 60-100 emails per day on the weekend days (Fri/Sat/Sun) This may increase during our busy periods and as the business continues to grow.

    -High school degree required. College or advanced preferred

    -Must pass a background screening

    -Excellent written and verbal communication skills required -Strong customer service skills & strong attention to detail

    -Ability to prioritize, organize and problem solve and follow directions.

    -Must be extremely organized & always on top of things.

    -Computer/Internet/Email experienced 

    -Word and smartphone literate

    -Ability to communicate with multiple people simultaneously via cell phone, text and email

    -Will require a flexible schedule

     

    Job Duties: 

    -Learning and utilizing the online scheduling system and online billing/payment system

    -Handling incoming email requests 

    Note: The majority of the workload will be responding to emails and scheduling appointments. Our company policy is that we will get back to all clients within 24hrs. Some requests may require a quicker turn- around time but we update our clients every 24hrs along the way.

    -Scheduling client appointments:

    -Pet sitting visits, dog walking schedules, overnight sitting, and meetings with staff and clients.

    -Confirming incoming pet care assignments with sitters and clients

    -Sending clients estimates and entering payments

    -Confirming all reservations 3 days prior to the start of service 

    -Ensuring that all incoming client requests comply with company policy as well as the law. That they can be safely/reasonably carried out by Furry Fellas.

    -Keeping client management system and cloud drive documents up to date at all times 

    -Answering phones and returning emails/calls promptly

     

    Pay:

    $14 - $16 per hour depending on experience, ability and flexibility.

    *Time & 1/2 for any holiday worked

     

    Benefits:

    -Ability to work from your home office.

    -Opportunity for advancement.

    -Learning opportunities / certificate program

    -Take your dog to work with you

    -Discounted Pet Care Services

    -Paid vacations for full time positions

  • A. Personal Information

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  • Note: SS# needed for background check, ok to leave blank now but will be needed later if considered for hire

  • C. Work History (Please list your last three employers with the most recent first)

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  • D. Education 

  • E. References

    Must provide at least 2 professional references –other than friends and family members

  • F. Availability

  •  
  • G. Office Experience

  • H. Animal Experience

  • I. Activities/Interests: 

  • Note:

    All qualified candidates will be required to undergo a background check. If being considered for this position, the last step will be the background check.

    I certify that the statements made on this application are true and correct. I hereby give Furry Fellas permission to investigate this information and to secure any additional information they may feel necessary for employment as a pet- sitter/dog walker. All candidates will need to pass a background check. I hereby agree to hold harmless any or all persons or business entities furnishing any information to Furry Fellas Pet Service LLC.

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    Pick a Date
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  •  
  • =====================================================================

  • Client Care Coordinator Application
    *Candidate must be located within our service areas –RI / MA*

    Work from Home Position. Training is done remotely as well.

    All candidates must be located in RI / MA / NJ / FL. 18yrs+


    Client Care Coordinator 
    For coverage on the office phones/emails and carrying out all those requests including scheduling appointments & more. Must be flexible and able to accommodate the below hours...


    Full-Time Client Care Coordinator Position
    35-40hrs per week. Shifts vary between 9-6pm, 3-10pm, 6-10pm. It will require 2 weekends per month.

    *Occasional checks ins every 2-3hrs on some major holidays to monitor for urgent/emergency

    Part-Time Client Care Coordinator Position
    20-30+hrs per week. Shifts vary between 9-6pm, 3-10pm, 6-10pm. It will require 2 weekends per month.

    *Occasional checks ins every 2-3hrs on some major holidays to monitor for urgent/emergency

    Evening / Weekend Client Care Coordinator Position

    15-25hrs per week. Shifts will range from: 3-10pm or 6-10pm Weekday evenings. Weekends primarily 6-10pm and occasionally 10-6pm


    *Occasional checks ins every 2-3hrs on some major holidays to monitor for urgent/emergency

    Fill-In Client Care Coordinator / Office Assistant Position

    10+hours of Office Assistant work each week. Fill in Client Care Coordinator portion would require 1-4+ days of coverage per month for our client care coordinators (may include both weekends & weekdays)

     

    Qualifications:

    -Prior professional experience working with animals or in the pet care industry ideal

    -Knowledge of some veterinary terminology, animal preventative healthcare, common dog/cat breeds and common pet medications/conditions ideal

    -Administrative experience required; at least 1-2 years

    -Experience working in a busy office setting. 100% of duties are carried out via computer/phones 

    -Must be able to type at least 40-50 WPM. The office can get very busy and you will receive anywhere from 100-200 emails per day during the weekdays (Mon-Thurs) and anywhere from 60-100 emails per day on the weekend days (Fri/Sat/Sun) This may increase during our busy periods and as the business continues to grow.

    -High school degree required. College or advanced preferred

    -Must pass a background screening

    -Excellent written and verbal communication skills required -Strong customer service skills & strong attention to detail

    -Ability to prioritize, organize and problem solve and follow directions.

    -Must be extremely organized & always on top of things.

    -Computer/Internet/Email experienced 

    -Word and smartphone literate

    -Ability to communicate with multiple people simultaneously via cell phone, text and email

    -Will require a flexible schedule

     

    Job Duties: 

    -Learning and utilizing the online scheduling system and online billing/payment system

    -Handling incoming email requests 

    Note: The majority of the workload will be responding to emails and scheduling appointments. Our company policy is that we will get back to all clients within 24hrs. Some requests may require a quicker turn- around time but we update our clients every 24hrs along the way.

    -Scheduling client appointments:

    -Pet sitting visits, dog walking schedules, overnight sitting, and meetings with staff and clients.

    -Confirming incoming pet care assignments with sitters and clients

    -Sending clients estimates and entering payments

    -Confirming all reservations 3 days prior to the start of service 

    -Ensuring that all incoming client requests comply with company policy as well as the law. That they can be safely/reasonably carried out by Furry Fellas.

    -Keeping client management system and cloud drive documents up to date at all times 

    -Answering phones and returning emails/calls promptly

     

    Pay:

    $14 - $16 per hour depending on experience, ability and flexibility.

    *Time & 1/2 for any holiday worked

     

    Benefits:

    -Ability to work from your home office.

    -Opportunity for advancement.

    -Learning opportunities / certificate program

    -Take your dog to work with you

    -Discounted Pet Care Services

    -Paid vacations for full time positions

  • A. Personal Information

  •  -  -
    Pick a Date
  • Note: SS# needed for background check, ok to leave blank now but will be needed later if considered for hire

  • C. Work History (Please list your last three employers with the most recent first)

  •  -  -
    Pick a Date
  •  -  -
    Pick a Date
  •  -  -
    Pick a Date
  •  -  -
    Pick a Date
  •  -  -
    Pick a Date
  •  -  -
    Pick a Date
  • D. Education 

  • E. References

    Must provide at least 2 professional references –other than friends and family members

  • F. Availability

  •  
  • G. Office Experience

  • H. Animal Experience

  • I. Activities/Interests: 

  • Note:

    All qualified candidates will be required to undergo a background check. If being considered for this position, the last step will be the background check.

    I certify that the statements made on this application are true and correct. I hereby give Furry Fellas permission to investigate this information and to secure any additional information they may feel necessary for employment as a pet- sitter/dog walker. All candidates will need to pass a background check. I hereby agree to hold harmless any or all persons or business entities furnishing any information to Furry Fellas Pet Service LLC.

  •  /  /
    Pick a Date
  • Clear
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