Client Care Coordinator / Office Assistant Application
*Candidate must be located within our service areas –RI / MA*
Work from Home after training has been completed. Training will be a combo of in-person and online remote training sessions. In-person sessions will take place in either the Kent County or Providence County area of RI. It will require 200 hours of training (about 2 months) total. After training has been completed, this position may require periodic meetings and short-term training of new incoming client care coordinators which will require traveling to the Furry Fellas office occasionally during training periods for up to 2 months at a time. All candidates must be located in the RI or surrounding MA area.
Client Care Coordinator / Office Assistant
For coverage on the office phones/emails and carrying out all those requests including scheduling appointments & more. Must be flexible and able to accommodate the below hours...
Furry Fellas Office Hours
Mondays through Fridays: 9am-6pm with quick email/phone check ins @ 8pm and 10pm
Saturdays & Sundays: 10:30-5:30pm with quick email/phone check ins @ 8pm and 10pm
Check ins are to monitor staff/client emergencies and schedule in next day requests submitted by staff.
Check ins takes anywhere from about 2 to 30mins and can usually be done from a mobile device. *
Full-Time Client Care Coordinator Position
35-40hrs per week within the above listed hours. It will require 2 weekends per month.
Part-Time Client Care Coordinator Position
25-30hrs per week within the above listed hours. It will require 2 weekends per month.
Evening / Weekend Client Care Coordinator Position
30-40hrs per week. Shifts will range from: Weekday evenings 5/6-10pm, Weekends 9-3/4pm, 5/6-10pm or 10:30-5:30pm with quick 8pm & 10pm check ins
Fill-In Client Care Coordinator / Office Assistant Position
10+hours of Office Assistant work each week. Fill in Client Care Coordinator portion would require 1-4+ days of coverage per month for our client care coordinators (may include both weekends & weekdays)
-At least 1year of prior professional experience working with animals or in the pet care industry
-Prior experience pet sitting professionally preferred.
-Knowledge of some veterinary terminology, animal preventative healthcare, common dog/cat breeds and common pet medications/conditions
-Administrative experience required; at least 1-2 years
-Experience with QuickBooks Online and Power Pet Sitter Scheduling System a Plus
-Must be able to type at least 40-50 WPM. The office can get very busy and you will receive anywhere from 100-200 emails per day during the weekdays (Mon-Thurs) and anywhere from 60-100 emails per day on the weekend days (Fri/Sat/Sun) This may increase during our busy periods and as the business continues to grow.
-High school degree required. College or advanced preferred
-Must pass a background screening
-Excellent written and verbal communication skills required -Strong customer service skills & strong attention to detail
-Ability to prioritize, organize and problem solve.
-Must be extremely organized & always on top of things.
-Word and Excel and smartphone literate
-Ability to communicate with multiple people simultaneously via cell phone, text and email
-Will require a flexible schedule
-Learning and utilizing the online scheduling system and online billing/payment system
-Handling incoming email requests
Note: The majority of the workload will be responding to emails and scheduling appointments. All email requests received during the hours of 10am-5:30 pm (business hours) will require a response in that same day, within a couple of hours. Once client request is acknowledged, our company policy is that we will get back to all clients within 24hrs. Some requests may require a quicker turn- around time but we will update our clients every 24hrs along the way.
-Scheduling client appointments:
-Pet sitting visits, dog walking schedules, in-home boarding, overnight sitting, and meetings with staff and clients.
-Confirming incoming pet care assignments with sitters and then confirming with clients
-Sending clients estimates and entering payments (credit card and PayPal payments) into QuickBooks Online
-Confirming all pet sitting reservations 3 days prior to the start of service and confirming all client meetings 1 day prior to the meeting date.
-Ensuring that all incoming client requests comply with company policy as well as the law. That they can be safely/reasonably carried out by Furry Fellas.
-Monitoring incoming new client paperwork submitted by staff/clients to ensure all needed info is provided and that all requests/plans comply with company policy and identify/address any potential problems with written job/key plans.
-Updating client paperwork/forms as needed
-Answering phones and returning calls during business hours (10am-5:30pm)
-Maintaining a call log for each shift -Keeping Lists/Logs and paperwork up to date
$14/hour once training has been completed. The training rate is $12-13/hr. This is an employee based/W2 position and Furry Fellas must be the only pet sitting/dog walking company that you work for while employed in this position.
-Ability to work from your home office.
-Opportunity for advancement.
-Take your dog to work with you
-Discounted Pet Care Services
-Health Insurance for full time positions
-Paid vacations for full time positions