Cancellation Policy: Individual SUV and VAN reservations, require at least 24 hours prior to departure of vehicle from garage or full charges will apply. SUV or Van reservations of 6 hours or more, including drive time require at least 72 hour prior to departure of vehicle from garage or full charges will apply. If booking multiple vehicles on the same day, regardless of type; cancellations will reguire at least 30 days notification. Due to the limited availability of Limos and Coaches, cancellations for these vehicles will require at least 30 days notice. There will be NO charge for trips cancelled outside of stated timeframes. Full charge will be billed for any trips inside of the cancellation period. Cancellations must be confirmed. Confirmation of cancellation will be emailed to address provided at the time of booking. If a cancellation email is not received, you must confirm or trip will be charged.

All charter/hourly trips are billed from scheduled pickup time to actual drop-off time if in Bozeman, Belgrade, or 4-Corners area. For any locations outside these areas, drive time will be billed to and/or from the destination. E.g. A charter pickup in Big Sky uses the vehicle for 3 hours after pickup, with a subsequent drop-off in Big Sky. This will be billed for our travel time to Big Sky for the pickup, the 3 hours of service, and our travel time to return to Bozeman. Please call or email if you have any questions about your location.

Classic Limo is not responsible for delays caused by weather, road conditions or closures, construction, hazards, accidents or other unforeseen events. Vehicles are known to be mechanically sound and maintained. In the event of mechanical failure, a vehicle will be substituted as soon as possible. Our service area is subject to severe weather and limited routes around accidents or construction. If these conditions exist, the client has the option of returning, dropping at a new location, or waiting/proceeding with the trip and additional hourly charges will apply.

If your flight is delayed/diverted or cancelled, call immediately to update or reschedule. There are no rescheduling charges, but Classic Limo cannot guarantee availability. We cannot let one client’s delay affect a subsequent scheduled trip. If rescheduled time is not available, Classic Limo will advise of pickup time. We will do everything possible to accommodate every situation. At times, some flights have landed up to 45 minutes early. If your flight is early, we will make every effort to get you a vehicle as soon as possible but cannot guarantee immediate accommodation.

Lost/Delayed Baggage or Gate Delay: Passengers will be granted a 30-minute standard grace period for luggage on arriving flights. If there is loss/delayed baggage or a gate delay by the airline that requires additional time, it will be billed according to the standard rates including service charge. The rate will be applied in half hour increments rounded to the half hour mark. Please contact your airline for reimbursement if they are the culprit. Classic Limo tracks every flight, but can only respond accordingly to the information provided. 

Wait Time/No Show/Additional Stops: Classic Limo grants a 15-minute grace period from the scheduled pick up time. After this grace period, additional time will be billed according to the standard rates including service charge. A passenger will be considered a No Show and subject to full trip charges, including service charge after 30 mins of no contact from scheduled arrival time. Wait time for a scheduled point to point trip, i.e. flat rate airport trips cannot be guaranteed after 15 minutes past the scheduled pickup time. These trips are scheduled with a planned departure time and we cannot let one client’s tardiness affect a subsequent scheduled trip. In this case the trip will still be charged at the full rate. Unscheduled or longer than expected stops will have to be approved by the office and will be billed according to the standard rates including service charge.

Cleaning/Damage: All vehicles are 100% non-smoking. All vehicles are also smokeless, and vapor free. Any violation of this will result in an immediate termination of the transfer and a cleaning fee of $250. A minimum of $150 will be assessed to any transfer which requires excessive cleaning. A minimum sanitation fee of $150 will be charged for any occurrence of bodily fluids in the vehicle plus the charge of any services lost. The customer will be responsible for any damage to the vehicle and subsequent downtime if they are responsible or negligible. 

Pets: Pets are permitted in certain vehicles for an additional charge. Classic Limo must be notified at the time of booking of the intention to bring a pet. If we are not notified of a pet until after the pickup is to take place, the fee will be doubled. There is no charge for licensed trained service animals for those with a disability, but Classic Limo must be notified prior that it is a service animal. Note, "emotional support" or "therapy" pets are not exempt from the fee.

Classic Limo is not responsible for personal items brought into or left in vehicle. We will make a reasonable effort to secure all items, and locate any lost items. Client is responsible for any items requiring special care, and items left in vehicle. Please make sure you have all your possessions when departing the vehicle. Please contact us immediately if you lose or forget an item. Additional charges will apply for having the chauffeur return or to cover the cost of shipping.