Cancellation Policy: SUV and VAN Cancellations required at least 24 hours prior to departure of vehicle from garage or full charges will apply. Due to the limited availability of Stretch Limos and Coaches, cancellations for these vehicles will require at least 7 days’ notice. In the case of Holidays and Proms these vehicles require at least 30 days’ notice. Confirmation of cancellation will be emailed to address provided at the time of booking. Please confirm receipt.

Classic Limo is not responsible for delays caused by weather, road conditions or closures, hazards, accidents or other unforeseen events. Vehicles are known to be mechanically sound and maintained. In the event of mechanical failure, a vehicle will be substituted as soon as possible. Our service area is subject to severe weather and limited routes around accidents. If these conditions exist, the client has the option of returning, dropping at a new location, or waiting/proceeding with the trip and additional hourly charges will apply.

If your flight is delayed/diverted or cancelled, call immediately to update or reschedule. There are no rescheduling charges, but Classic Limo cannot guarantee availability. We cannot let one client’s delay affect a subsequent scheduled trip. If rescheduled time is not available, Classic Limo will advise of pickup time. We will do everything possible to accommodate every situation. At times, some flights have landed up to 45 minutes early. If your flight is early, we will make every effort to get you a vehicle as soon as possible but cannot guarantee immediate accommodation.

Lost/Delayed Baggage: Passengers will be granted a 40-minute standard grace period for luggage on arriving flights. If there is loss or delayed baggage that requires additional time, it will be billed according to the standard rates including service charge.

Wait Time/No Show/Additional Stops: Classic Limo grants a 15-minute grace period from the scheduled pick up time. After this grace period, additional time will be billed according to the standard rates including service charge. A passenger will be considered a No Show and subject to full trip charges, including service charge after 30 mins of no contact from scheduled arrival time. Unscheduled or longer than expected stops will be billed according to the standard rates including service charge.

All charter/hourly trips are billed from scheduled pickup time to actual dropoff time if in Bozeman, Belgrade, or 4-Corners area. For any locations outside these areas, drive time will be billed to and/or from the destination. E.g. A charter pickup in Big Sky uses the vehicle for 3 hours after pickup, with a subsequent dropoff in Big Sky. This will be billed for our travel time to Big Sky for the pickup, the 3 hours of service, and our travel time to return to Bozeman. Please call or email if you have any questions about your location.

Cleaning/Damage: All vehicles are 100% non-smoking. All vehicles are also smokeless, and vapor free. Any violation of this will result in an immediate termination of the transfer and a cleaning fee of $250. A minium of $150 will be assessed to any transfer which requires excessive cleaning. A minimum sanitation fee of $150 will be charged for any occurrence of bodily fluids in the vehicle plus the charge of any services lost. The customer will be responsible for any damage to the vehicle and subsequent downtime if they are responsible or neglible.

Pets: Pets are permitted in certain vehicles for an addtional charge. Classic Limo must be notified at the time of booking of the intention to bring a pet. If we are not notified of a pet until after the pickup is to take place, the fee will be doubled. There is no charge for licensed trained service animals for those with a disability, but Classic Limo must be notified prior that it is a service animal. Note, "emotional support" or "therapy" pets are not exempt from the fee.

Classic Limo is not responsible for personal items brought into or left in vehicle. We will make a reasonable effort to secure all items, and locate any lost items. Client is responsible for any items requiring special care, and items left in vehicle. Please make sure you have all of your possesions when departing the vehicle. Please contact us immediately if you lose or forget an item. Additional charges will apply for having the chauffeur return or to cover the cost of shipping.