PLEASE READ AND COMPLETE ALL AREAS OF THIS APPLICATION!
After I’ve submitted this application, what happens next?
We will look over your application to check for completeness.
If your application is missing information, we will not be able to process it.
A case manager will reach out to you as soon as it is determined that you are eligible for assistance.
If you disagree with the denial or limits of eligibility or of the termination or modification of benefits or other assistance awarded by CAPECO, you can request an informal review within thirty (30) days of the decision, by contacting CAPECO. A request for an informal review shall be personally presented, either orally or in writing so the grievance may be discussed informally and settled without a hearing.
If you cannot settle the issue this way or you are still not satisfied you may request a hearing, in writing, to occur within thirty (30) days after the informal review. The Complainant will be provided with a copy of CAPECO’s Formal Hearing Process. A Hearing Officer will arrange a date, time and place convenient to both you and CAPECO. After your request is received, a fair hearing will be scheduled within fourteen (14) days. In preparing for the hearing you have the right to examine any documents, including records and regulations that are directly relevant to the hearing. You have the right to be represented by counsel or other person chosen as your representative. You have the right to a private hearing unless you request a public hearing. You have the right to present evidence and arguments in support of your grievance and to controvert evidence. You also have the right to cross-examine all witnesses. The Hearings Officer must render a decision within ten (10) days of the hearing. The decision of the Hearings Officer will be final.