At Del Rey Dental, we put our faith in you to keep your appointment. When we set up an appointment, a specific amount of time is reserved especially for you. Many offices double or even triple book appointments to prevent from being financially damaged as a result of a missed appointment. However, double booking appointments does not allow us to give the care and attention needed to provide excellent quality dentistry and for this reason we choose to not do it.
Also, please DO NOT bring infants or children to your appointment as this will delay your visit with the dentist. In the case, you do bring children to your appointment please bring a person over the age of 18 yrs. old to supervise children in the waiting area.
Treatment appointment will require 30% down to schedule appointment and reserve your spot with our dentist. It is a
non-refundable fee but will be applied to scheduled treatment.
If for any reason you must cancel or change your appointment, it is important that you give our office at least 24- hours’ notice to offer that spot to someone else. You will be notified in these 3-ways to confirm your appointment if you are not sure or need to cancel please notify us when we call or text.
You will be texted ONE WEEK before your appointment to confirm.
You will be called 3 DAYS before your appointment day to confirm.
You will be called 1 DAY before your appointment day to confirm.
At the bottom provide the phone number you can be reached at.
If you DO NOT respond to any of these attempts, we reserve the right to cancel your appointment in order to give another patient the available time.
Late arrival: When we reserve time for you, we require all of the time to provide you with the best quality work possible. When you are late it decreases our ability to accomplish this. If you arrive more than 15 minutes late, your appointment may be rescheduled in order to meet the needs of those who are on time for their pre-reserved visit. If this happens it will be considered a missed appointment.
I have read the policy above. I understand and agree to abide by the listed terms. The decision to place patients account back in good standing lies at the sole discretion of the office manager.