Credit Policy Terms & Conditions
The following Credit Policy is written and adopted to meet Federal and State Credit Laws.
No Frills will not discriminate in granting credit on the basis of race, color, religion, national origin, sex, marital status, age; because all or part of the applicant’s income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act.
Change in Terms:
No Frills has the right to change terms of this agreement at any time by
giving notice as required by law. New terms may apply to balances outstanding at the time the new terms take effect, subject to state law.
All bills are due upon presentation:
All bills are due upon presentation: All account balances, which are unpaid after fourteen (14) days after billing date, are overdue. Terms are net 14, unless requested differently. All prices are based on payment made by cash/check or EFT. Payments made by credit/debit card will increase the price to retail which will add .10 (ten cents) per gallon.
Credit to approved accounts only:
Credit is determined via a signed, completed credit application. Upon review of the application, an approval or denial letter shall be sent within 48 business hours.
Late Fee/Finance Charge Terms:
All accounts are subject to late charges. A late fee will be added, computed at a periodic rate of 1 ½%, which is an annual rate of 18%, calculated for the date of purchases on amounts unpaid 30 days or more. After the net 14 days are passed the delivery will be rebilled at the retail price of the day of delivery.
Statement Accounts: Payments are due 14 days from statement date, if amount remains unpaid after that date the deliveries from the previous month will be rebilled at the retail price the day of delivery.
Obtaining and Furnishing Credit renewal, or extension of credit:
No Frills may obtain a credit report on applicants for credit or in connection with an update, renewal or extensions of credit.
Collection Costs:
Collection costs shall be added to all accounts referred to Maine District Court. Cost may include, but not limited to, fees paid to the court, Law Enforcement Agencies, and Attorney Fees. Copies of all collection costs shall be provided at the customer’s request.
Termination of Account:
No Frills retains the right to cancel or limit use of your account.
Automatic Delivery:
Automatic deliveries determined by No Frills based on credit approval and/or credit history. Consumer must maintain access to property and communicate changes in consumption. Automatic Delivery: Automatic Delivery is determined by No Frills based on credit approval and/or credit history. Consumer must maintain access to property and communicate changes in consumption. Please contact the office should you add, remove, or stop using a second source of heat (wood, propane, heat pumps, etc.). Consumer will be at risk of running out oil/propane if the office is not notified in a timely manner of this change. If this account is a rental, we must be notified when the tenant leaves or a new tenant moves in as the usage will change between tenants. If consumer goes on vacation consumer must notify the office when leaving and arriving back home so we can adjust deliveries. Consumer must notify the office is this is a seasonal home. If consumer runs out of product because consumer fails to notify the office of any changes, then consumer will be responsible for any and all damages. If consumer fails to properly communicate with office about any changes and if consumer requires an emergency delivery or a delivery on an off day then a service fee will be assessed. Wardwell Oil will not be held responsible if any mechanical issues cause customer to run out of product (i.e. furnace issues, open windows, open doors, etc.).
Will Call Delivery:
A customer may call when he/she wishes product to be delivered. No Frills shall deliver Will Call Accounts on the next scheduled delivery day without a delivery charge. Propane accounts on Will Call that have completely runout will need to have a pressure test completed which is mandated by the State of Maine. There will be a $55.00 charge for this test and will be due upon receipt if the account is COD.
Delivery Charges/Service Fees:
A delivery fee may be applied for an established customer for any delivery requested other than the regular delivery schedule.
C.O.D. Accounts:
C.O.D. Accounts: require payment before or at the time of delivery. A C.O.D. account must still submit a new account/credit application to open an account. All prices are based on payment made by cash/check or EFT.
Budget Accounts:
A customer with a zero balance and approved credit may request a budget account. 11 monthly payments are based on 12 month usage. Accounts failing to remit two (2) consecutive payments will be removed from the budget plan, returned to standard pricing, taken off automatic delivery and placed on previous credit status.
Check/Electronic Check Re-Presentment Policy:
Should your check be returned for insufficient finds, your account will be debited for the checks face amount, plus a returned check processing fee of $40 will be applied.
Propane accounts:
Propane Accounts: Customer is responsible for the tank(s) and fixtures while tank(s) remains on property. Customer is also responsible should theft or fire damage occur to tank(s)or any damage caused by abnormal tear and wear.
There will be a charge for tank(s) removal if tank(s)s need to be picked up within one year of usage due to non payment, lack of use or customer request. Unused gallons will be credited to your account. If account has not been held with No Frills longer for at least 1 year, there will be a $99 labor fee charged for picking up the tank(s). Wardwell Oil reserves the right to charge a pick up fee in certain circumstances, even if the account has be held for over 1 year.