COVID-19 OPERATING PROCEDURES — MINISTRY OF HEALTH + REGULATORY COLLEGES
ALBERT OPTICAL LTD. POLICIES
We are so pleased to welcome our wonderful patients back to our practice, as we undergo the gradual reopening of healthcare services in Ontario. During this transitional time, it is important that we do everything we can to keep each other safe. To form a sense of what to expect when you arrive, please review the following guidelines carefully before scheduling an appointment.
1. IT IS PREFERABLE THAT YOU ARRIVE ALONE IF POSSIBLE. PLEASE BE ON TIME. THERE ARE PROVINCIALLY DETERMINED LIMITATIONS TO THE NUMBER OF PATIENTS PERMITTED ON THE PREMISES AT A GIVEN TIME. SHOULD YOU ARRIVE EARLY OR LATE, THE PRESENCE OF OTHER PATIENTS MAY PREVENT YOUR ABILITY TO IMMEDIATELY ENTER THE DISPENSARY.
2. IT IS MANDATED THAT WE PERFORM A COVID-19 SCREENING (SYMPTOMS, TRAVEL HISTORY, KNOWN EXPOSURE) PRIOR TO GRANTING YOU ENTRY TO THE DISPENSARY AND CLINIC AREAS.
3. PLEASE LIMIT THE NUMBER OF PERSONAL BELONGINGS CARRIED WITH YOU TO YOUR APPOINTMENT.
4. FACE COVERINGS MUST BE WORN DURING YOUR VISIT. WE WOULD VERY MUCH APPRECIATE IF YOU COULD PLEASE BRING YOUR OWN FACE COVERING. IN THE RARE EVENT THAT THIS IS NOT POSSIBLE, PLEASE NOTIFY US PRIOR TO YOUR VISIT AND WE WILL HAVE A SURGICAL MASK READY FOR YOU IN A STERILIZED TRAY.
5. UPON ENTERING THE DISPENSARY, YOU WILL BE REQUIRED TO SANITIZE YOUR HANDS WITH THE HEALTH CANADA/W.H.O. APPROVED SOLUTION PROVIDED AT THE ENTRANCE.
6. DURING YOUR VISIT, PHYSICAL DISTANCING WILL HAVE TO BE PRACTICED WHEN POSSIBLE. OUR USE OF ADVANCED DIGITAL EXAM AND MEASUREMENT TECHNOLOGIES WILL MAKE THIS POSSIBLE AT ALL TIMES FOR OPTICIANRY SERVICES (PURCHASING EYEWEAR, ADJUSTMENTS, ETC.), AND FOR A SIGNIFICANT PORTION OF EYE EXAMS. REST ASSURED, YOUR PRACTITIONER WILL COMFORTABLY GUIDE YOU THROUGH THE STEPS TO FOLLOW DEPENDING ON THE SERVICE YOU ARE RECEVING.
7. REGARDING THE PURCHASE OF NEW EYEWEAR, NO SELF-SERVICE WILL BE POSSIBLE. YOU CAN STILL EXPECT AND TRUST THAT OUR OPTICIANS WILL CONTINUE TO OFFER A WIDE RANGE OF FRAMES MEETING YOUR SELECTION CRITERIA. ALL FRAMES WILL UNDERGO RIGOROUS SANITIZATION BETWEEN EACH TRIAL.
8. DUE TO THE DOCUMENTED AEROSOLIZATION OF VIRAL PARTICLES INTO THE ENVIRONMENT WHEN USING THE RESTROOM, PLEASE BE ADVISED THAT, WITH THE EXCEPTION OF HANDWASHING, THE USE OF THE RESTROOM DURING YOUR VISIT WILL NOT BE PERMITTED. WE STRONGLY ENCOURAGE YOU TO PLAN FOR THIS PRIOR TO YOUR APPOINTMENT, OR TO BRING ANY CONCERNS YOU MAY HAVE TO THE ATTENTION OF A STAFF MEMBER PRIOR TO PRESENTING FOR YOUR APPOINTMENT.