'Enquiry Ready' Report 

Your overall score  {yos}

The Enquiry Ready Scorecard benchmarks your ability to handle enquiries and therefore grow occupancy. It identies opportunities for improvements. 

The scorecard assesses the key areas needed in a robust sales function to produce consistent and predictable results. 

Businesses that are effective in their sales activities typically score about 85% and above. 

Scores below this represent signicant opportunity for improvement. 

 

Your strengths and weaknessses 

First Impressions  {firstImpressions}

First Impressions are vitally important to your business. This should be your starting point for improvement. 

Tip: You should ensure that there is always somebody in the home who can deal effectively with enquires 24/7 

 

Training and Competence  {trainingAnd}

When you have identied your designated persons, you should ensure that they are trained and competent to handle this important task 

Tip: Ensure Enquiry training is part of your Induction Package 

 

Process and Paperwork  {processAnd}

Having professional looking material readily available is essential. An enquirer will need something to show the potential resident, and other interested parties. 

Tip: Include a copy of the Managers Bio and consider including the CQC report summary and recent carehome.co.uk reviews 

 

Meeting the Target  {meetingThe}

A focus on your occupancy is crucial to a successful business. Tracking and analysing the source of enquiries can help you target your marketing more effectively. 

Tip: Are staff involved in your success. A simple thing like ordering pizza for everyone to celebrate a target achieved, can go a long way 

 

Follow up and Management  {followUp}

Who is following up on calls? Are you offering a Virtual Tour if the enquirer is unable to attend? Are occupancy and enquiries regularly discussed at your senior team meetings. 

Tip: Do you have a show route worked out and ready?

 

Are you confident that enquiries are handled effectively AT ALL TIMES?

 

If you would like further information on managing a better Social Care Business please head to:

www.BusinessAdvance.co.uk

Did you know you can have an independent Mystery Shop completed on your home

by an experienced Customer Relations Manager. Use the code MDCC for a 20% Discount

 

To book yours simply click HERE