'Enquiry Ready' Report
Your overall score {yos}
The Enquiry Ready Scorecard benchmarks your ability to handle enquiries and therefore grow occupancy. It identies opportunities for improvements.
The scorecard assesses the key areas needed in a robust sales function to produce consistent and predictable results.
Businesses that are effective in their sales activities typically score about 85% and above.
Scores below this represent signicant opportunity for improvement.
Your strengths and weaknessses
First Impressions {firstImpressions}
First Impressions are vitally important to your business. This should be your starting point for improvement.
Tip: You should ensure that there is always somebody in the home who can deal effectively with enquires 24/7
Training and Competence {trainingAnd}
When you have identied your designated persons, you should ensure that they are trained and competent to handle this important task
Tip: Ensure Enquiry training is part of your Induction Package
Process and Paperwork {processAnd}
Having professional looking material readily available is essential. An enquirer will need something to show the potential resident, and other interested parties.
Tip: Include a copy of the Managers Bio and consider including the CQC report summary and recent carehome.co.uk reviews
Meeting the Target {meetingThe}
A focus on your occupancy is crucial to a successful business. Tracking and analysing the source of enquiries can help you target your marketing more effectively.
Tip: Are staff involved in your success. A simple thing like ordering pizza for everyone to celebrate a target achieved, can go a long way
Follow up and Management {followUp}
Who is following up on calls? Are you offering a Virtual Tour if the enquirer is unable to attend? Are occupancy and enquiries regularly discussed at your senior team meetings.
Tip: Do you have a show route worked out and ready?
Are you confident that enquiries are handled effectively AT ALL TIMES?
If you would like further information on managing a better Social Care Business please head to:
www.BusinessAdvance.co.uk
Did you know you can have an independent Mystery Shop completed on your home
by an experienced Customer Relations Manager. Use the code MDCC for a 20% Discount
To book yours simply click HERE