Student Customer Support Form

Student Customer Support Form
Contact Type

Student
What is your concern about? *

Remote Testing In Person/On Site Testing Practice Materials Deadline Information Payment Error and Refunds
PLEASE CONTACT YOUR INSTITUTION FOR INFORMATION REGARDING TESTING DEADLINES
Typically the NLN has a strict NO REFUND Policy. We are aware of a payment issue that in some cases charges users multiple times. If you have been charged more than once for your exam or practice materials please select No and then click Next.
All practice materials can be found by:
- Visit www.nlnonlinetesting.org
- Log in
- Click on Store
- Use Program Type drop down to narrow down results and press Apply
- Add materials to cart
- Check out
PLEASE NOTE THAT IT CAN TAKE UP TO 24 HOURS FOR MATERIALS TO LOAD INTO YOUR ACCOUNT
REMOTE - Tell us more about your concern:

How to Guide and Video Voucher/Coupon Code Register for a remote exam Remote Payment Form Reschedule Remote Exam Score Technical Issue while testing Username/Password Frequently Asked Questions Other
CLICK HERE TO VIEW THE GUIDEBOOK FOR PAX AND NACE REMOTE TESTING

VIDEO WALKTHROUGH REMOTE TESTING PAX AND NACE
Voucher/Coupon Code Selections

I have not received a voucher/coupon code Voucher/Coupon code does not work
Voucher Number
Has it been more than two (2) business days since you submitted your remote registration fee?

Yes No
As stated upon payment and submission of the remote registration form it can take up to 2 business days to receive your code.
Registration Exam Type

PAX or NACE NCLEX Readiness or Achievement
CLICK HERE TO VIEW THE GUIDEBOOK FOR PAX AND NACE REMOTE TESTING

VIDEO WALKTHROUGH REMOTE TESTING PAX AND NACE
CLICK HERE FOR DIRECTIONS ON HOW TO REGISTER FOR NCLEX READINESS OR ACHIEVEMENT
Which exam type are you needing to pay a remote fee for?

PAX NACE
CLICK HERE TO PAY YOUR PAX REMOTE TESTING FEE

Please note that there are NO REFUNDS on remote proctoring fees
CLICK HERE TO PAY YOUR NACE REMOTE TESTING FEE

Please note that there are NO REFUNDS on remote proctoring fees
Rescheduling A Remote Exam
- Go to www.nlntest.org and log in
- Click My Assessments
- Click Cancel across from exam name (There is no penalty to cancel)
  - There is not a way to view open time prior to cancelling
- The Cancel button will then change back to a Schedule button
- Click Schedule
- Select the desired date and time within program guidelines
SUPPORT LINKS

Questionmark Secure - support@questionmark.com

PAX and NACE Exams - Examity - Contact Information

NCLEX Readiness, Anatomy, Microbiology and Pharmacology - Contact Information
Have you contacted the remote platform support as listed above?

Yes No
Please contact the support vendor as listed aboved based on the exam type you are experiencing issues with.
REMOTE - Scoring Information

How do I view my results? My score is not available. How do I transfer my score to another school?
How do I view my results?
- Log in at www.nlntest.org
- Click on My Results and click NLN Student Reports
  - Click Participant Report - for PAX Results
  - Click Coaching Report for Acheivement Exams (Anatomy and Physiology, Microbiology and Pharmacology)
  - Click Student Exam and Topic Report or Student Question Report for NCLEX Readiness Exam and NACE Exam
Can you see your score in your account?

Yes, I can see my score but my school has stated they cannot No, I cannot see my score
CLICK HERE TO AUTHORIZE YOUR SCHOOL TO VIEW YOUR SCORE
Have you used the request new password link?

Yes No
Please use the following link to request a new password

REQUEST NEW PASSWORD
Frequently Asked Questions

Why does my Remote PAX Exam only Show PAX Verbal? Can I use a Calculator? It is my remote exam day and I cannot see my exam. I would like a refund
PAX Verbal is in fact all three parts of the PAX - Verbal, Math, and Science.
There is a calculator built into the remote exam under the Assessment Navigator tab (Review page 12 of Guidebook)

You are NOT ALLOWED to use your own calculator.
PLEASE MAKE SURE YOU ARE LOGGING IN AT WWW.NLNTEST.ORG

Once logged in please click My Assessments

You should see a Launch link across from the exam name.
There are NO REFUNDS on exam fees or remote proctor fees.
IN PERSON / ON SITE - Tell us more about your concern

Register for an in person/ on site exam Reschedule Exam Score Update School Membership Username/Password Other
Register for an IN PERSON/ ON SITE Exam
- Log in at www.nlnonlinetesting.org
- Click on Exam Session tab
- Click Register by the exam you are wanting to register for
IF YOU DO NOT SEE ANY EXAM SESSIONS LISTED:
1. There are no exam sessions available at the school you have assigned membership to OR
2. Your school membership is set incorrectly
IN PERSON / ON SITE - Scoring Information

How do I view my results? My score is not available How do I transfer my score to another school?
CLICK HERE TO RESCHEDULE YOUR IN PERSON / ON SITE EXAM
CLICK HERE TO HAVE YOUR SCORE TRANSFERRED TO ANOTHER INSTITUTION
How to view exam score
1. Visit www.nlnonlinetesting.org
2. Log in with your username and password
3. Click on the Reports tab
  1. Click Participant Report - for PAX Results
  2. Click Coaching Report for Acheivement Exams (Anatomy and Physiology, Microbiology and Pharmacology)
  3. Click Student Exam and Topic Report or Student Question Report for NCLEX Readiness Exam and NACE Exam
4. Click on your the appropriate date you are looking for
Update my school membership to:
Please DO NOT Abbreviate
CLICK HERE TO REQUEST NEW PASSWORD FOR WWW.NLNONLINETESTING.ORG
Does this resolve your concern?

Yes No
Thank you for using the NLN Testing Services Student Support Form. We wish you the best of luck on your furture exam.

Name *

First Name Last Name
Email as listed on your account *
example@example.com
Phone Number *

Area Code Phone Number
Institution Name - Please select OTHER if you do not see your school listed *
Other - Institution name
To resolve your concern as quickly and efficiently as possible please provide additional information we should know about your concern: *
I understand that it may take up to three business days to receive a response to this inquiry.I also understand that additional forms may be deleted by the system if the system receives another form prior to the three business day time stampAll inquiries are responded to in the order they are received. The NLN has no way to control or schedule a remote proctor appointment for youMost answers to the above questions and other “how to” are answered in the Student Guide

I understand
SUBMITTING MULTIPLE FORMS FOR THE SAME ISSUE WILL RESULT IN LONGER WAIT TIMES.
Should be Empty: