WELCOME TO NLN STUDENT CUSTOMER SUPPORT!
Student Customer Service hours are
Monday-Friday, 7:30am - 5pm (CST)
If you have already submitted a request to studenthelp@nln.org please do not submit this form, duplicate forms will delay response times.
Answers to most student questions can be found in the NLN Student Guide or on the Home Page of your NLN Student Portal at www.nlntest.org
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If you need assistance creating your NLN Portal Account,
follow these steps:
Using: GOOGLE CHROME
Device: DESKTOP or LAPTOP
(cell phones, tablets, chrome books and other devices
will not work properly)
Go to: www.nlntest.org
Need to create a new account:
Click on the create new account tab and enter the following:
a.) Username:
b.) Email Address:
c.) Select Your School:
d.) First and Last Name
e.) Date of Birth
f.) City, State and Phone
g.) Click on Create New Account
You will receive an email from 405669. Click on the link provided in the email. It will then ask you to reset your password – click Login.
h.) Enter your new password
i.) Change your time zone to your local time
j.) Click SAVE
Once you have created your NLN Portal Account you will be able to access the steps for:
a.) Registering for your Exam (On-Site and Examity)
b.) Purchasing Prep Materials if available
c.) Purchasing Your Exam
d.) What to Expect on the Day of Your Exam
e.) How to Access Your Score Reports
Important Information Regarding Your NLN Exam:
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Exams are good for 90 days from the date of purchase.
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Prep Materials are good for 30 days or 90 days depending on product (see product description). All Prep and practice materials are available via NLN Portal Only and cannot be printed or reproduced.
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If you have technical issues with an exam - DO NOT REPURCHASE (see below). Contact NLN Student Services first and a member of our team will review your case and reset the exam when appropriate.
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The NLN does not schedule exams.
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On-Site Registration
- Sign into your NLN Portal, Go to Register for Exam and follow the instructions.
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EXAMITY
- Sign in to your NLN portal, go to My Assessments and click on the calendar icon next to the exam.
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PROCTORIO
- Does not require registration.
The NLN HAS A STRICT NO REFUND POLICY - Refunds are only issued in the event when a student is overcharged. Please make sure that you are purchasing the correct exam and the correct proctoring method (On-site, Proctorio or Examity)
If you still have questions or if you need assistance please choose from the following items below and a member of our Customer Support Team will get back to you as soon as possible.