Parking in the shelter parking lot is reserved for the public. All volunteers are expected to park on the street. Please be mindful of the red zone in front of the mail boxes and do not block the back gate, even when it is closed.
We recommend that during your volunteer time at the shelter that you lock your personal items in your vehicle. We can store small items such as cell phones in a drawer, but have very limited space for such items as purses or backpacks.
Volunteer Sign‐in / Badges
Whenever you volunteer at the shelter, please make sure to grab your name tag from the volunteer station and sign in and out of your shift at the front desk with your Volunteer PIN (located on your name tag).
In the case of an emergency, we need to know who is here. In addition, we track volunteer hours to include in various reports to both the City and the public, and when writing grants. If you forget to sign in or out for your shift please contact the volunteer coordinator as soon as possible to back log your hours.
Volunteers are expected to wear:
-Your Chico Animal Shelter Volunteer shirt.
-Jeans/cargo pants/scrubs (no sweats, yoga pants, or active wear pants) that completely cover your ankles and don't have holes.
-Comfortable sneakers that you don't mind getting wet or dirty
If you are not wearing the appropriate clothing you will not be able to volunteer.
The City of Chico Animal Shelter is a smoke‐free environment. If you need to take a smoke break, please go to the designated smoking area in the back field. Please make sure to extinguish all cigarettes and discard them properly. This will help keep our grounds neat and clean.
Please leave friends and family at home, unless they are also trained volunteers. Pets should be left at home as well, for their own safety and well being.
Working with the Public
If you are assigned to an area where you will be working with the public, please be respectful and courteous at all times. There is a binder under the front counter with policies and procedures and FAQ’s that you can refer to when needed. Answer questions and be helpful when you can. If you are unsure of any information, DO NOT GUESS, please refer questions to a staff person.
As a volunteer you may have access to records and conversations that are confidential. Any information pertaining to records and cases to which you may become privileged, including but not limited to names, addresses, phone numbers, or details of cruelty cases, is confidential and my not be discussed with others or removed from the shelter. Volunteers are specifically prohibited from discussing any aspect of records and cases with any representative of the media, as this is the sole responsibility of Animal Services staff. Any violation of this policy will lead to immediate dismissal and further action if deemed necessary.
Volunteers should direct all “media” requests to the Animal Services Manager. The term “media” includes all TV, radio, and print reporters, producers, photojournalists or print media, and/or anyone else associated with these mediums. Volunteers are encouraged to post and share on social media sites like Facebook, Twitter, etc. However, volunteers are not to represent Chico Animal Services or the City of Chico in their posts.
The City of Chico Animal Shelter strives to provide a safe, hazard free workplace. Accidents do happen, but with training, forethought, attention to detail, and personal responsibility for keeping areas hazard free, we can greatly reduce the number of accidents in our shelter. Accident prevention is everyone’s job. If you see a safety hazard (such as urine on the floor, spilled kibble, etc.) please address it immediately. If you don’t know what to do, or if you are unsure if it is a safety hazard, please talk to a staff member right away.
Immediately report any injuries, no matter how small, to a staff member. This includes any scratches or bites that break the skin caused by any animal at the shelter.
Drugs and Alcohol
For safety reasons, volunteers should not be under the influence of drugs or alcohol. This includes prescription medications that might impair reflexes or decision making abilities. Volunteers found to possess, use, sell or be under the influence of drugs or alcohol while on City property, or while volunteering for City events will be dismissed immediately, and may be subject to criminal prosecution.