Terms and Conditions
Fees are payable monthly in advance, by standing order. Extra sessions are payable in advance by cheque or cash. Fees not collected by s/o could be subject to a £50.00 administration charge.
Fees are reviewed annually in April but may be revised with one months written notice.
The 2-5 year old rate applies from the month following your child’s second birthday.
Full fees are payable for all booked sessions even if these should fall on bank holidays or inset days over the Christmas period when the nursery is closed, the dates of closure will be displayed on the notice board.
In the case of late payments/cheques being returned unpaid, an administration fee of £25 plus bank charges may be charged.
For further information regarding fees please see our fees policy.
Parents/guardians wishing to secure a place for their child can do so by completing an enrolment form. Where the
nursery is full your child’s name will be placed on a waiting list.
It is the responsibility of the parent /carer to supply and update the information required of the parent/carer to
supply and update the information required on the enrolment form. First Steps cannot be held responsible for any
incidents resulting from inaccurate or incomplete details supplied on the form. This includes a change of job, moving house, new mobile phone or landline phone numbers.
In the term following your child’s Second birthday you may be entitled to two year old funding, please ask for a funding application form. Following your child’s third birthday, they will be entitled to Early Years Funding, to access this funding Somerset Early years require a copy of your child’s birth certificate. It is therefore a condition of registration that that you provide us with a copy.
To secure nursery place a
non-returnable administration fee of £50.00 is payable upon registration Your place will be offered and confirmed by a member of staff in writing if there is availability. Unless your child is only claiming EYE sessions. To secure a place for more than one month in advance and in addition to the registration fee, one months expected income will be required this will constitute your first months payment. This amount will be forfeit if you fail to take up the please as per the agreement. If you decide to decrease or terminate your child’s attendance we require one months notice in writing. Setting opening times Monday-Friday 8.30am-5.30pm.(Limited places from 8-8.30am –5.30-6.00pm). Children will not be admitted before 8.30am and must be collected by 5.30pm unless prior arrangements have been agreed. We do not allow any swapping of sessions but we do provide extra sessions on an ad-hoc basis if we have availability within the room. Failure to collect your child on time will incur a charge of £5.00 per 15min. Please ensure you have read the fees policy.
Payments must be paid on the 1st of each month; if this is not recieved then a £50.00 charge will be automatically added by the system to your account.
Payment must be made to: First Steps Childcare LTD
Sort Code: 40-41-22
Account Number: 31420836
Ref: Childs Name
We accept, cash, cheques (please make cheques payable to First Steps Childcare LTD) and card payments.
First Steps Childcare regulary communicates using email it is complusary that at least one parent or carer has an active email address that is checked regulary. First Step childcare will not be held responsible for any updates or messages that have been missed due to unread emails.
We recommend that you dress your child to take into account the wide and varied activities of the day. Please clearly label your child's clothing, toys etc. We regret that ‘First Steps’ and its staff or other children cannot be held responsible for the loss or damage to your child's belongings however caused.
Illness and Exclusion
For the welfare and health of the other children who attend the setting we request that you do not send your child if they are ill or may have an infectious disease. ‘First Steps’ reserves the right not to accept any child(ren) it considers unfit to attend the setting. Fees are still payable in full.
If your child is on medication which has to be administered whilst attending the setting you must complete a medical consent form giving instructions on times and dosage for each course. Written consent must also be given for the application of creams and lotions. We can only act ‘in loco parentis’ in your absence. For further information please see our medical guidelines policies.
First Steps reserves the right to refuse admission, cancel sessions and alter opening times without notice should events occur beyond it’s control. In these circumstances fees are non-returnable for up to a maximum of five consecutive days.
All our staff are checked for criminal offences under the Disclosure and Barring Service prior to appointment.
It is the responsibility of the parents/carers to provide the following items for your child. For babies clearly labelled bottles, and a sufficient change of nappies. Failure to
provide nappies may result in you being charged for ones provided by the nursery. If necessary clearly labelled
barrier/nappy rash cream should be provided and a
permission slip signed to enable ‘First Steps’ to apply it as per parent wishes.
Parents and carers should be aware that the nursery has a duty to take reasonable action to ensure the welfare and safety of the children in it’s care. In cases where the staff have a cause to be concerned that a child in their care may be subject to ill treatment, neglect or other forms of abuse, a senior member of staff will follow the Child Protection/Safeguarding Children policy and may inform social services of their concerns.
We will only release children to parents/guardians or provide information to authorised persons stated on enrolment forms unless we have been given permission from the ‘main’ parent/carer and that person is in possession of the correct password. The person with legal responsibility for: