Please let us get to know a little about your service department before we talk. You will be able to schedule a strategy session with Greg after the short survey here.
First Name
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Last Name
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Your E-mail
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Phone
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Your Company Name
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Your Company Website
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What is best way of describing your company
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Commercial roofing contractor with functioning service department
Primarily a residential roofer, doing some commercial work
Commercial roofing contractor with no real service division
Other
How many full time, dedicated to service, trucks do you "normally" (or on-average) have operating
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0-2
3-8
9-15
16 or more
The app we use for processing work orders for leak repairs is
Centerpoint Connect
Dataforma
FCS/Jobba
Roof Logic
A different app
A camera with data cards or a smart phone
We use pencil and paper only
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What is your average gross profit for time and material repairs
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No idea and can't even look it up
No idea, but I could look it up or figure it out if I needed to.
20-30%
31-40%
41-50%
51-60%
more than 60%
What is your average gross profit for contract/preventative maintenance (not hourly time and material repairs)
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No idea and can't even look it up
No idea, but I could look it up or figure it out if I needed to.
41-50%
51-60%
61-70%
71-80%
Even more than 80%
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Where do you think you need the most help or where is your interest in improving the greatest
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Not Interested
Somewhat Interested
We Need Help With This
A very high priority/need
Getting In-Office Staffing Right
Improving Customer Service
Improving Our Documentation
Effectively Selling Preventative Maintenance
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Our service revenue comes from:
75% or more contract work (preventative maintenance, etc)
74%-50% contract work
49%-20% contract work
Less than 20% contract work (mostly just hourly leak repairs)
We only do hourly leak repairs and we know this is not good!
I have no idea, we don't track this.
How long does it take you to get an invoice out from the time you walk off the roof until the customer has the invoice in his hands (under normal operating conditions)
Customer has invoice as soon as we leave the jobsite (we invoice out of our app from the field)
Customer has invoice within 24 hours of the time we walk off the roof
We invoice within a week
Longer than a week
I have no idea, but we are not quick
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