Please carefully read our office policies and procedures. If you have any questions please don’t hesitate to ask. Prior to your appointment please complete the intake forms on our website. They are breif and for your convenience, all of our forms are in an electronic, privacy protected format on our website. Just hit send! If you would like them emailed, no worries, please reach out to Heidi Aguilar at heidi.drrobinshaw@gmail.com or 512- 721-2838 and we will email hard copies to you. If you are a minor of if someone else is finacially responsible for your services, we will ask for a financial agreement (which is strictly confidential and does not include any of your personal information) from your payor.
Confidentiality:
In accordance with the HIPPA Code of Federal Regulations (Code 290 d-2; Title 42, Ch.2) you have the right to full confidentiality. Your records are privacy protected and no information shall be disclosed without your written authorization. If you wish information to be released to an individual or entity you must sign a “Release of Information” which specifically identifies who you want information released to and for what purpose. Written records are not released to any entity. Confidentiality can be rescinded in the event of an emergency and the clinician deems actual or potential injury to self or others.
Services:
Psychotherapy services include: individual psychotherapy (45-60 minute). Couples, family, and group therapy (70-75 minutes). Initial evaluations are longer (60 minutes). text and email is not ofered as a platform for therapy. However, we can be reached and are generally available by text or phone in the even phone visits, professional consults, legal services, crisis intervention, documentationare all offered on a self pay basis.
Payment:
Payments are made at the time of the visit. We only accept credit card or health savings cards. Regretfully, there is a $5.00 processing fee imposed by the merchant bank service. We strongly encourage you to submit your invoices and make a claim to your insurance carrier. You may recoup a part of your expenses. If you need assistance you can reach out to the Office Manager, Heidi Aguilar at 512-721-2838 for information and copies of your statements. I
Missed Appointments and Cancellations:
Appointments that are cancelled or rescheduled without 24 hours’ notice will be billed to the patient at our regular self-pay fee. Late starts on appointments are sometimes unavoidable; however, greater than 15 minutes the session will need to be rescheduled. As a courtesy, we try to send out text reminders the day before your scheduled visit. If you do not get a text from us, please call the office for verification to avoid unnecessary charges. _ _ Initial
Emergencies:
To contact your therapist in the event of an emergency, follow the instructions noted above in the “Telephone Call” section. If you are unable to reach your therapist please contact your primary care physician, psychiatrist or call 911. You
may also contact the Austin Help Line at 512.472.8996 or go to the nearest emergency room for assistance.