I. Payment and Refunds: Half payment is due upfront before any work will begin unless otherwise specified. Due to the custom nature of these products/services, no refunds will be provided once work has begun.
II. Turnaround Times: Please be aware Creative Coup often has a waiting list - you will be made aware of this in advance. Also, design and storytelling is a creative process that requires incubation, and turnaround times can often be hard to predict. A turnaround can range from days to months depends on the project and the ease of communication. We try to complete all projects promptly, but we can only guarantee certain timeframes depending on the scope of the project. Please be patient and check-in if you have any questions or concerns.
III. Cancellation: If for some reason you need to cancel your order before work has begun you must submit a request in writing (via email). We will take your request into consideration and let you know if a refund is possible.
IV. Copyright: Under US Copyright law, the designer/artist is the owner of all files and artwork created for the client. All designs are registered formally with the US Copyright Office.
V. Client Usage: Filmwork may be used in the manner in which specified with full credits. Distribution in other mediums must have express written permission from Creative Coup. Designs may be used for print, web, television or other media. Custom logos cannot be altered in any way without written permission. Pre-approved alterations include color changes, tag-line
removal and the stand-alone usage of the graphic logo-mark portion of the design (such as illustration or initials). Please do not alter the layout, scale or overall feel of the design without written permission.
VI. Final Files: Clients are allowed to choose one export. Any changes or additional work will be billed separately. Final designs and exports will be delivered electronically. You will receive the original video file/design file. You may also request other files, such as but not limited to, mp4, png, jpg or pdf at no additional cost.
VII. Miscellaneous: All designs, concepts, slogans or other materials displayed by the designer, which are not selected will remain the full property of Creative Coup. All designs/artwork remain the copyright of Creative Coup. Prices and policies are subject to change without notice.
Note from Designer: Creative Coup is a company that provides independent contractor work for creative works (film, graphic/web design). All services require at least a 50% deposit (NON-REFUNDABLE) prior to the commencement of any project. Canceled projects will result in the loss of all funds paid toward the project. All marketing/print materials will be proofread & spell checked by Creative Coup, but please proof all files and docs on your end as that Creative Coup will not be held responsible. In the rare case that a design does not meet the clients' satisfaction, a personal meeting/via phone, office, or live chat may be requested to ensure client satisfaction. NO WEBSITE, FILM, OR DESIGN WILL BE RELEASED FOR USE UNTIL THE BALANCE IS FULLY PAID. Payments may be made in the form of PayPal or VENMO ONLY. Make all checks out to Creative Coup. Paid-In-Full orders are considered priority above all orders.