- Pet Sitting Company agrees to provide pet sitting, dog walking, and other applicable pet care services in a reliable, caring, and trustworthy manner.
- In consideration of the services and as an express condition thereof, the client expressly waives and releases Pet Sitting Company from any and all claims against the company, its owners, employees, and representatives, except those arising from negligence or willful misconduct on the part of Pet Sitting Company.
- Client agrees to notify Pet Sitting Company of any concerns within 24 hours of completion of services.
- Client agrees to pay all charges for services rendered. Client understands that payment is due at or prior to the time of the commencement of services unless explicitly agreed upon supplementary payment terms.
- Client will incur a $25 charge for each returned check in addition to any and all bank fees attributed to the returned check.
- Pet Sitting Company shall exercise all precautions against sickness, injury, escape, loss accidents, or death of Client’s pet(s). Pet Sitting Company is not responsible for sickness, injury, escape, loss accidents, or death of Client’s pet(s) unless caused through negligence or willful misconduct on the part of the Pet Sitting Company.
- Client represents and warrants that pet(s) are currently vaccinated in accordance with all local, state, and federal laws and regulations.
- Pet Sitting Company is authorized to seek veterinary care in the case a pet should become injured or sick. Should the specified veterinarian be unavailable, Pet Sitter is authorized to approve medical and/or emergency treatment as recommended by a veterinarian. Client agrees to reimburse Pet Sitter for expenses incurred.
- Client accepts responsibility for all medical expenses and other damages resulting from an injury to the Pet Sitter, other persons, or other animal(s) caused by the Client’s pet(s) or negligent act.
- Client accepts responsibility for any destruction of property/vehicles of Pet Sitting Company caused by the Client’s pet(s). Costs of all damages will be reimbursed to the Pet Sitting Company within 30 days
- Pet Sitting Company reserves the right to charge a cancellation fee of 100% of the scheduled visits for services canceled with less than 24 hours’ notice prior to the scheduled service.
- All rates are subject to change at any time.
- Initial 30-Minute consultation in person is free of charge. Additional consults/key pick-up/drop-off will be billed as a regular visit. Please have forms filled out and keys ready prior to the initial consult.
- Appointments/visits for Friday, Saturday, and Sunday must be made and confirmed by 5 p.m. on Thursday evening.
- Same day additions will be charged an extra $5/dog and are subject to availability.
- Early returns/last-minute changes: We carefully schedule our time to take care of your pets and other client's pets. Therefore, there are no refunds for early returns or last-minute changes to pet care.
- Rescheduling of daily visits and daily adventures is at the sole discretion of Pet Sitter/ Life’s Ruff.
- Holiday cancellations or multiday service cancellations must be made 72 hours prior to the scheduled service date. All cancellations made less than 72 hours prior will be subject to a 50% cancellation fee.
- A minimum charge of $5 will be added to our regular rates for services outside of our normal service area, as well as for puppies.
- Boarding pick-up/drop-off is available daily from 8 am to 6 pm. Checkout time is 2 pm. Any drop-offs after 2:00 pm will incur an additional half-day charge. There is no pick-up or drop-off available after 6 pm.
- While we are open for boarding 365 days a year, we are closed for pick up/drop-offs on the following holidays: New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.
- A Holiday fee of $10 per visit will be added for all major holidays including New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day.
- Business hours are from 9:00 a.m. to 4:00 p.m. Monday through Friday. All calls/texts/emails will be returned during normal business hours.
- Pet Sitting Company reserves the right to terminate this contract at any time if the Pet Sitter, in his/her sole discretion determines that the Client’s pet(s) poses a danger to the health or safety of itself, other pets, other people or the Pet Sitter. If concerns prohibit the Pet Sitter from caring for the pet, Pet Sitting Company will attempt to contact the Client to arrange alternative care. If the Client cannot be contacted, the Client authorizes Pet Sitting Company to place the pet in a licensed kennel with all charges and fees arising to be the responsibility of the Client.
- Pet Sitting Company reserves the right to refuse service to any client, at any time, for any reason.
- This document gives Pet Sitting Company and its representative’s authorization to enter the Client’s listed address as needed to perform agreed-upon services. In the event of personal emergency or illness of Pet Sitter, Client authorizes Pet Sitter to arrange for another qualified person to fulfill responsibilities as set forth on this contract.
- Client expressly gives Pet Sitting Company the authority to employ a locksmith on their behalf and to promptly reimburse Pet Sitting Company for all costs incurred in the event of a malfunction of the lock, keys, or automatic door opener.
- Pet Sitting Company is not liable for any loss or damage in the event of a burglary or other crime that should occur while under this contract.
- Client agrees to properly secure the home prior to leaving the premises. Pet Sitting Company will re-secure the home to the best of its ability at the end of each visit.
- In the case of an emergency, inclement weather or a natural disaster, the Client authorizes Pet Sitting Company to use reasonable judgment for the care and well being of Client’s pet(s) and residence. Pet Sitting Company will make reasonable efforts to maintain service during these conditions but reserves the right to adjust the schedule of service based on the sole discretion of the Pet Sitter.
- Pet Sitting Company is not responsible for any damages beyond the control of the Pet Sitter.
- Client is responsible for supplying the necessary equipment and supplies needed for the care of their pet(s) including, but not limited to, a sturdy, well-fit harness or collar with valid tags and leash for walks, and pet food, medications, identification tags, litter boxes, cat litter and cleaning supplies for pet sitting. If there is no collar and tags, Pet Sitting Company reserves the right to refuse service and charge a fee of 100% of the scheduled visits. Client authorizes the purchase of necessary equipment and/or supplies for the satisfactory performance of duties. Costs of all purchases and related service fees will be reimbursed to the Pet Sitting Company within 14 days.
- Client authorizes the use of pet(s) pictures on website, social media, and/or marketing materials for promotional purposes.
- Client authorizes this contract to be valid approval for services so as to permit Pet Sitting Company to accept all future in-person, telephone, online, mail, or email reservations and provide services without additional signed contracts or written authorizations.
The terms of this document apply to all pets owned by the client, including any and all new pets that the customer obtains on or after the date this document was signed.
By signing below, Client agrees to the terms and provisions of this agreement.