Hill's 100% Satisfaction Guarantee Form

1

Unique ID

2

Your Store/Clinic Name or Hill's ID* This field is required.

Type in your Store/Clinic Name or Hill's ID

3

Your name* This field is required.

First Name

Last Name

4

Clinic Email* This field is required.Your clinic or stores email address

example@example.com

5

How to find the SKUYou can usually find it on the back of the bag or can. Each diet can and bag will have a unique SKU

6

Prescription Diet product SKU (Type SKU or Scroll to find)Press "NEXT" if you claiming a Science Diet product

7

Science Diet product SKU (Type SKU or Scroll to find)

8

Reason for Return* This field is required.

Palatability

Packaging Fault

Product issue (Please describe issue below)

9

What's wrong with the diet (mouldy kibble, crumbs etc)

10

Number of Bags / Cans returned* This field is required.

11

You'll need the Best Before date and batch number for the next questionWhere to find the Best Before date

12

Best before date/s and Batch number/s E.g. 012020 T 01234567 AB 1234

13

Please attach an image or copy of the receipt detailing the refund you have issued to the customer.* This field is required.

Drag and drop files here

Select files to upload

Max. file size: 10.6MB

14

For faulty packaging, product issue or miscellaneous issue Please Upload photograph here

Drag and drop files here

Select files to upload

Max. file size: 10.6MB

15

I confirm that I am authorised to submit this form to Hill's Pet Nutrition Pty Ltd ("Hill's") and its service provider for and on behalf of the business/company specified in this form (the "Company"). I understand the information I submit through this form will be used for Hill's and its service provider to operate, administer and process repayment claims to be made by the Company for voucher/coupon redemption and/or 100% Satisfaction Guarantee program (as applicable) in relation to Hill's products (the "Claims"). I confirm all information I submit through this form is accurate and up to date, and I agree that Hill's will not be responsible in case the Company does not receive the funds for the Claims as they are transferred to a bank account based on incorrect or not up to date information I provide through this form. I further agree to notify Hill's immediately in case there are changes with any of the information I submit through this form. I understand and agree that any Claims to be made by the Company are subject to applicable and separate terms and conditions of the Claims provided by Hill's. By submitting this form, I consent for Hill's and its service provider to collect my personal information for operation, administration and processing of Claims. Hill's protects, collects and uses personal information in accordance with its privacy policy which is available at http://www.hillspet.com.au/en-au/legal-statement-and-privacy-policy.html."* This field is required.

I Agree