Join us to discover the new Citizen First: Analytics and Benchmarking service that helps you ask your clients the right questions about what they think about the service experience you provide. Your survey results can then be compared to your peers. You will learn how your organization’s performance compares to that of your peers; identify the key service satisfaction drivers and gaps and improve your client service experience.
Your customized benchmarking reports contain a detailed question-by-question analysis that is easy to access, interpret and put into action.
Our new Citizen First: Analytics and Benchmarking service gives you the flexibility to determine which service elements you want to focus on. You get key insights about your clients and your performance faster and easier.