Mona Refunds + Exchanges
Fill out this form if you need a refund or exchange on your booking with Mona. Due to the COVID-19 situation, we are experiencing an increase in enquiries. Our team will be in touch about your request within five working days. Thanks for understanding.
You can choose to request a refund or exchange your booking for a different date within the next 12 months (we’ll hold the money on your account and help you rebook your visit).
Please find our Special COVID-19 terms here.
Terms and Conditions