Mona Refunds + Exchanges
Please fill out this form if you need to cancel your booking with Mona.
If your booking is within 48 hours of arrival please contact the Bookings and Enquiries team directly on 03 6277 9978.
You can choose to request a refund or exchange your booking for a different date within the next 12 months (we’ll hold the money on your account and help you rebook your visit).
Our team will be in touch regarding your request within two business days. Thanks for understanding.
Read our full terms and conditions, or find our COVID-19 terms here.