Cancellation

1
Order Numbers* This field is required.Please provide the order numbers you would like to cancel
2
Your E-mail* This field is required.The email address you used to place the order
example@example.com
3
How did you pay?* This field is required.
Deposit Only
Paid in full/Payment Plan
4
Reason for Cancellation (Optional)
Huge
Large
Normal
Small
Ok
Ok
5
How would you like to receive the refund?3 days grace period: If you changed your mind within 3 days of placing the order, then you may cancel the order without penalty. Cancellation Fee REFUND - 15% of the total order value excluding shipping will be used as the cancellation fee. The remaining amount will be refunded using the original payment method. (Please allow 3-7 business days for the refund to show up in your account) STORE CREDIT - 10% of the total order value excluding shipping will be used as the cancellation fee. The remaining amount will be credited to your account. (no expiry date) For details please see: https://sugotoys.com.au/pre-order-policy/ IMPORTANT: By clicking submit you are agreeing us to process your cancellation request.
Store Credit (10% cancellation fee)
Refund (15% cancellation fee)
6
Cancellation Fee

The non-refundable deposit placed to secure your order will be used as the cancellation fee.

3 days grace period: If you changed your mind within 3 days of placing the order, then you may cancel the order without penalty.

For details please see: https://sugotoys.com.au/pre-order-policy/

We will process your cancellation request within 3 business days and refund any overpayment to your original payment method. (Please allow 3-7 business days for the fund to show up in your account)

By clicking submit you are agreeing to us to process your cancellation request.
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