BSM Lessons Learned Survey
Please complete the following Customer Satisfaction Survey based on the project we recently completely for your organization.
Your Name
First Name
Last Name
Your Company Name
Quotation
How well did the sales team respond to your request for a quote in a timely manner?
1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
Did the quote presented capture the project accurately?
1
2
3
4
5
Not at all
Entirely
1 is Not at all, 5 is Entirely
Project Management
How satisfied were you by the kick off meeting?
1
2
3
4
5
Very unsatisfied
Very satisfied
1 is Very unsatisfied, 5 is Very satisfied
How would you rate the project management team's timeliness of communication?
1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
How well did we meet your project timeline?
1
2
3
4
5
Not at all
Entirely
1 is Not at all, 5 is Entirely
How satisfied were you with BSM's Project Management group?
1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
Quality Assurance
Please select if applicable to you:
You performed a quality audit of BSM
BSM Material Specifications were created for your project
Did your quality audit of BSM meet your expectations?
1
2
3
4
5
Not at all
Entirely
1 is Not at all, 5 is Entirely
Did you receive a comprehensive and timely response to findings including an acceptable timeline for completion of corrective and preventative actions?
1
2
3
4
5
Not at all
Entirely
1 is Not at all, 5 is Entirely
How would you rate the accuracy of the BSM Material Specifications?
1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
How would you rate the timeliness of creating your Material Specifications?
1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
How would you rate the accuracy of the BSM Batch Record(s)?
1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
How would you rate the timeliness of creating your BSM Batch Record(s)?
1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
How satisfied are you with BSM's quality assurance?
1
2
3
4
5
Very unsatisfied
Very satisfied
1 is Very unsatisfied, 5 is Very satisfied
Quality Control
Please select if applicable to you:
BSM performed an analytical method transfer for your project
BSM test methods were created for your project
BSM performed analytical testing for your project
How would you rate the analytical transfer process?
1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
How would you rate the accuracy & quality of the BSM test methods that were created for your project?
1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
How satisfied are you by the timeliness of the BSM test methods that were created for your project?
1
2
3
4
5
Very unsatisfied
Very satisfied
1 is Very unsatisfied, 5 is Very satisfied
How satisfied are you by the analytical testing performed for your batch?
1
2
3
4
5
Very unsatisfied
Very satisfied
1 is Very unsatisfied, 5 is Very satisfied
How satisfied are you with BSM's Quality Control group?
1
2
3
4
5
Very unsatisfied
Very satisfied
1 is Very unsatisfied, 5 is Very satisfied
Manufacturing
Please select if applicable to you:
BSM performed an engineering run for your project
BSM performed a cGMP fill for your project
How valuable was your engineering run?
1
2
3
4
5
Not valuable at all
Very valuable
1 is Not valuable at all, 5 is Very valuable
How satisfied are you with your cGMP fill(s)?
1
2
3
4
5
Very unsatisfied
Very satisfied
1 is Very unsatisfied, 5 is Very satisfied
How satisfied are you with BSM's Engineering group?
1
2
3
4
5
Very unsatisfied
Very satisfied
1 is Very unsatisfied, 5 is Very satisfied
How satisfied are you with BSM's Manufacturing group?
1
2
3
4
5
Very unsatisfied
Very satisfied
1 is Very unsatisfied, 5 is Very satisfied
Company
Overall, how did you find working with BSM?
What changes are needed in your process for the next time we manufacture?
What was the most positive aspect of working with BSM?
If anything was possible, what would you change about BSM to make us better?
Submit
Should be Empty: