ELITE PARKING INCIDENT REPORT
Please fill out this form accurately to eliminate any possible delays. If you have any questions, please contact us immediately.All fields with the red (*) are required.
The name and photo associated with your Google account will be recorded when you upload files and submit this form.
General Information
Date Of Incident
*
-
Month
-
Day
Year
Date
Elite Location Of Incident
*
TEM - Temp Location
AFC - Airport Financial Center
AHH- AC Hotel Honolulu
ALM - Ala Moana BOH
AMH - Ala Moana Hotel
ART - Artesian Plaza
ARW - Alohilani
ATL - Atlas Building / Eleven50
ATM - Aloha Tower Marketplace
AWB - Aston Waikiki Beach
BDL - Neal Blaisdell Center
BLK - 1221 Blackfield Building
BPC - Bankoh Parking Center
BWC - BOH Waikiki Center
COL - Island Colony
CPC - Castle Professional Center
CPF - Central Processing Facility BOH
CSL - Castle Medical Center
CYW - Courtyard Marriott
EMB - Embassy Suites
FHK - Fish Hook Cafe
FPP - Financial Plaza BOH
GEN - Office
HVA - Halawa View Apartment
HGI - Hilton Garden Inn
HIA – Honolulu Museum of Art
HKU - Hokulani
HOK - Hale 'O Kapolei
HOLIDAY - Waikele
HOLIDAY - Ala Moana
HON - Kaiser Honolulu Medical Office
HPW - Hyatt Place
HWB - Hilton Waikiki Beach
HYC - Hyatt Centric Hotel
HYS - Hy's Steak House
ILK - Ilikai
ISL - FHB Ohana Islander Waikiki
IWI - Iwilei Branch BOH
KAN - Kaneohe BOH
KKP - Garage operations
KMC - Kapiolani Medical Center
KMI - Kaimuki Branch BOH
KYO - Kyo-Ya
LIB - Liberty Lot
LIL - Lilia Waikiki
LPB - Liliha Professional Building
LUA - Luana Hotel
LXR - Luxury Row
MAP - Mapunapuna Branch BOH
MAR - Ilikai Marina
MEM - Maui Memorial
MIC - Michells at the Colony Surf
MIL - Queens Miller
MMO - Kaiser Mapunapuna Medical Office
MOA - Kaiser Moanalua Medical Center
MSP - Mary Savio Plaza
MVC - Marriott Vacation Club
NLP - Nalu Lani Plaza
NOT - New Otani Hotel
OBC - Beachcomber Hotel
ORF - Outrigger Reef Hotel
OWK - Outrigger Waikiki Main
OWPH - Outrigger Waikiki Paradise Hotel
PAW - Hale Pawaa
PB1 - Queens POB1
PB2 - Queens POB2
PB3 - Queens POB3
PKL - Park Lane
PMC - Pali Momi Medical Center
PPZ - Pioneer Plaza
PRP - Private Parties
PRU - Prudential / Locations
PSH - Park Shore
PSW - Waikiki Parc Shore
QSH - Queens Shuttle
REN - Hotel Renew
RHH- Renaissance Hotel Honolulu
RHW - Romer House Waikiki
ROS - Ross Garage
RTZ - Ritz Carlton
RWA - Romer Waikiki at the Ambassador
SFH - Saint Francis Hospital
STB - Straub Clinic and Hospital
SUR - Sura
TIH - Trump International Hotel
WAI - Wailana
WGT - Waikiki Galleria Tower
WIL - 1217 Wilhelmina Rise
WKR - Waikiki Resort
WLE - Waialae Building
WMH - Waikiki Malia Hotel
WPG - Waikiki Parking Garage
WPO - Kaiser Waipio Medical Office
WTC - Hyatt Centric Self Park
WYN - Wyndham Hotel
Last Name of the Person Filling Out This Incident Report
*
First Name of the Person Filling Out This Incident Report
*
Email Address of the Person Filling Out This Incident Report
*
example@example.com
Phone Number of the Person Filling Out This Incident Report
*
-
Area Code
Phone Number
Select Your Location Manager
*
Ashlynn Goodhue-Souza
Brad Vik
Chasen Takatsugi
Chris Agag
Crystal Desmito
Daniel Nakasone
David Reed
Dean Nakagawa
Division Manager
Dong Meija
Flo Paselio
Greg Desamito
Jake Heaton
Jessica Pelekai
Josh Peavy
Karson Kenchy
Kathy Purdy-Cazimero
Kumu Vasconcellos
Lawrence Eliazar
Lima Solomona
Lydia Papas
Mark Oldenburg
Michael Hosino
Nicole Ornellas
Ragan Suzuki
Raul Aragon
Ray Manlansing
Reid Shimogawa
Robert Lewis
Robert Shklov
Robert Uchida
Scott Ushiroda
Sean Kinilau
Sky Hay
Thomas Young
Troy Kamehiro
Select Your Division Manager
*
Commercial Division Manager - Dan Tsuda
Healthcare Division Manager - Dan Tsuda
Hospitality Division Manager - Kip Nakagawa
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INCIDENT REPORT SELECTION
What Type of Incident Occurred?
*
Vehicle Damage
Lost or Missing Items
Location Property Damage
Personal / Bodily Injury
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VEHICLE DAMAGE - Customer Information
Please provide the CUSTOMERS INFORMATION for the VEHICLE CLAIM.
Customer Last Name (Vehicle)
*
Customer First Name (Vehicle)
*
Customer Street Address (Vehicle)
*
Customer City (Vehicle)
*
Honolulu
Other
Customer State (Vehicle)
*
Hawaii
Other
Zip Code (Vehicle)
*
Primary Customer Phone Number
*
-
Area Code
Phone Number
Secondary Customer Phone Number
-
Area Code
Phone Number
Customer Email Address
*
example@example.com
Picture of Customer ID (Vehicle)
Browse Files
Please be sure address is legible
Cancel
of
Explain if no picture
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VEHICLE DAMAGE - Vehicle Information
Please make sure that vehicle information is accurate. Failure to do so will cause unnecessary delays in processing the claim.
Personal or Rental Vehicle?
*
Personal
Rental
Turo
Rental Car Company Name
*
Insurance Company (Vehicle)
Picture of Insurance
Browse Files
Cancel
of
Explain if no pic or information
Vehicle Year
*
Vehicle Make
*
Vehicle Model
*
Vehicle Color
*
Vehicle License Plate
*
Vehicle License Plate State
*
Hawaii - HI
Alabama - AL
Alaska - AK
Arizona - AZ
Arkansas - AR
California - CA
Colorado - CO
Connecticut - CT
Delaware - DE
Dist. of Columbia - DC
Florida - FL
Georgia - GA
Idaho - ID
Illinois - IL
Indiana - IN
Iowa - IA
Kansas - KS
Kentucky - KY
Louisiana - LA
Maine - ME
Maryland - MD
Massachusetts - MA
Michigan - MI
Minnesota - MN
Mississippi - MS
Missouri - MO
Montana - MT
Nebraska - NE
Nevada - NV
New Hampshire - NH
New Jersey - NJ
New Mexico - NM
New York - NY
North Carolina - NC
North Dakota - ND
Ohio - OH
Oklahoma - OK
Oregon - OR
Pennsylvania - PA
Rhode Island - RI
South Carolina - SC
South Dakota - SD
Tennessee - TN
Texas - TX
Utah - UT
Vermont - VT
Virginia - VA
Washington - WA
West Virginia - WV
Wisconsin - WI
Wyoming - WY
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VEHICLE DAMAGE - Damage Survey
Please select the areas in which the vehicle was damaged.If there are multiple areas where the vehicle damage claim is, please choose all that apply
Front (Vehicle)
Bumper
Hood
Headlights
Fog Lights
License Plate
Windshield
Antenna
Other
Rear (Vehicle)
Bumper
Trunk
Tail Lights
Exhaust
License Plate
Back Glass
Trunk Handle
Wing / Spoiler
Other
Driver Side (Vehicle)
Front Fender
Mirror
Front Door
Front Door Window
Front Door Handle
Front Rim
Front Tire
Back Door
Back Door Window
Back Door Handle
Back Fender
Back Fender Glass
Back Rim
Other
Passenger Side (Vehicle)
Front Fender
Mirror
Front Door
Front Door Window
Front Door Handle
Front Rim
Front Tire
Back Door
Back Door Window
Back Door Handle
Back Fender
Back Fender Glass
Back Rim
Back Tire
Other
Roof (Vehicle)
Roof
Sunroof
Roof Racks
Wing / Spoiler
Antenna
Other
Interior (Vehicle) - Please explain any interior damage reported. BE SPECIFIC
Other Damage (Vehicle) - Please explain any other type of damages that doesn't fall into any of the above categories.
ADD PICTURES OR VIDEOS OF INCIDENT (Vehicle)
Browse Files
Cancel
of
Explain if no picture or video
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VEHICLE DAMAGE - Incident Recap
TYPE OF INCIDENT (Vehicle)
*
Collision (Moving Forward)
Collision (Reversing)
Mechanical Failure
3rd Party Damage
Other
WHEN DID THE INCIDENT OCCUR (Vehicle)
*
Upon accepting the vehicle
Upon returning the vehicle
While the vehicle was parked
Unknown
Other
WHERE DID THE INCIDENT OCCUR (Vehicle)
*
Open Lot
Parking Garage
Valet Loop
On a Road
Other
WAS WEATHER A FACTOR (Vehicle)
*
No
Yes - Rain
Yes - Wind
Yes - Night
Yes - Sun
Other
SERVICE TYPE USED (Vehicle)
*
Valet
Self-Park
Mix
Other
WAS VEHICLE IN OUR POSSESSION (Vehicle)
Yes
No
HAD VEHICLE BEEN RETURNED TO CUSTOMER (Vehicle)
Yes
No
Not applicable
WAS CLAIM REPORTED PRIOR TO CUSTOMER LEAVING PROPERTY (Vehicle)
*
Yes
No
IF NOT REPORTED, PLEASE EXPLAIN (Vehicle)
TICKET NUMBER (Vehicle)
Explain if no ticket
Picture of damage check
Browse Files
Cancel
of
Explain if no picture or video
NAME OF VALET "IN" (Vehicle)
Last Name, First Name
NAME OF VALET "OUT" (Vehicle)
Last Name, First Name
POLICE REPORT # (Vehicle)
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PERSONAL / BODILY INJURY - Customer Information
Please provide the INDIVIDUALS INFORMATION for the PERSONAL / BODILY INJURY
LAST NAME (Personal)
*
FIRST NAME (Personal)
*
ADDRESS (Personal)
*
CITY (Personal)
*
Honolulu
Other
STATE (Personal)
*
Hawaii
Other
ZIP CODE (Personal)
*
EMAIL ADDRESS (Personal)
*
Customer Primary Phone Number
*
-
Area Code
Phone Number
Customer Secondary Phone Number
-
Area Code
Phone Number
PICTURE OF CUSTOMERS ID (Personal)
Browse Files
Please be sure address is legible
Cancel
of
Explain if no picture
POLICE REPORT # (Personal)
Explain if no police report
ADD PICTURES OR VIDEOS OF INCIDENT (Personal)
Browse Files
Cancel
of
Explain if no pictures or videos
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PERSONAL / BODILY INJURY - Explanation
POLICE REPORT # (Personal)
ADD PICTURES OR VIDEOS OF INCIDENT (Personal)
Browse Files
Cancel
of
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PROPERTY DAMAGE - Customer Information
Please provide the CUSTOMERS INFORMATION for the PROPERTY DAMAGE
LAST NAME (Property)
*
FIRST NAME (Property)
*
ADDRESS (Property)
*
CITY (Property)
*
Honolulu
Other
STATE (Property)
*
Hawaii
Other
ZIP CODE (Property)
*
EMAIL ADDRESS (Property)
*
Customer Primary Phone Number
*
-
Area Code
Phone Number
Customer Secondary Phone Number
-
Area Code
Phone Number
PICTURE OF CUSTOMERS ID (Property)
Browse Files
Please be sure address is legible
Cancel
of
Explain if no picture
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PROPERTY DAMAGE - Customer Vehicle Information
Please make sure that vehicle information is accurate. Failure to do so will cause unnecessary delays in processing the claim.
Personal or Rental Vehicle?
*
Personal
Rental
RENTAL CAR COMPANY NAME (Vehicle)
INSURANCE COMPANY (Vehicle)
*
VEHICLE YEAR (Vehicle)
*
VEHICLE MAKE (Vehicle)
*
VEHICLE MODEL (Vehicle)
*
VEHICLE COLOR (Vehicle)
*
VEHICLE LICENSE PLATE (Vehicle)
*
VEHICLE LICENSE PLATE STATE (Vehicle)
*
Hawaii - HI
Alabama - AL
Alaska - AK
Arizona - AZ
Arkansas - AR
California - CA
Colorado - CO
Connecticut - CT
Delaware - DE
Dist. of Columbia - DC
Florida - FL
Georgia - GA
Idaho - ID
Illinois - IL
Indiana - IN
Iowa - IA
Kansas - KS
Kentucky - KY
Louisiana - LA
Maine - ME
Maryland - MD
Massachusetts - MA
Michigan - MI
Minnesota - MN
Mississippi - MS
Missouri - MO
Montana - MT
Nebraska - NE
Nevada - NV
New Hampshire - NH
New Jersey - NJ
New Mexico - NM
New York - NY
North Carolina - NC
North Dakota - ND
Ohio - OH
Oklahoma - OK
Oregon - OR
Pennsylvania - PA
Rhode Island - RI
South Carolina - SC
South Dakota - SD
Tennessee - TN
Texas - TX
Utah - UT
Vermont - VT
Virginia - VA
Washington - WA
West Virginia - WV
Wisconsin - WI
Wyoming - WY
POLICE REPORT # (Property)
Explain if no police report
ADD PICTURES OR VIDEOS OF INCIDENT (Property)
Browse Files
Cancel
of
Explain if no pictures or videos
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PROPERTY DAMAGE - Explanation
POLICE REPORT # (Property)
ADD PICTURES OR VIDEOS OF INCIDENT (Property)
Browse Files
Cancel
of
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LOST / MISSING ITEMS - Customer Information
Please provide the CUSTOMERS INFORMATION for the LOST / MISSING ITEMS
LAST NAME (Items)
*
FIRST NAME (Items)
*
ADDRESS (Items)
*
CITY (Items)
*
Honolulu
Other
STATE (Items)
*
Hawaii
Other
ZIP CODE (Items)
*
Customer Primary Phone Number
*
-
Area Code
Phone Number
Customer Secondary Phone Number
-
Area Code
Phone Number
EMAIL ADDRESS (Items)
*
example@example.com
PICTURE OF CUSTOMERS ID (Items)
Browse Files
Please be sure address is legible
Cancel
of
Explain if no picture
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LOST / MISSING ITEMS - Customer Vehicle Information
Please make sure that vehicle information is accurate. Failure to do so will cause unnecessary delays in processing the claim.
RENTAL CAR COMPANY NAME (Items)
INSURANCE COMPANY (Items)
*
VEHICLE YEAR (Items)
*
VEHICLE MAKE (Items)
*
VEHICLE MODEL (Items)
*
VEHICLE COLOR (Items)
*
VEHICLE LICENSE PLATE (Items)
*
VEHICLE LICENSE PLATE STATE (Items)
*
Hawaii
Other
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LOST / MISSING ITEMS - Valet Information
WAS THE VEHICLE IN OUR POSSESSION (Items)
Yes
No
WAS THE VEHICLE VALETED (Items)
*
Yes
No
NAME OF VALET "IN" (Items)
*
NAME OF VALET "OUT" (Items)
IS VALET DRIVER RESPONSIBLE FOR DAMAGE?
Yes
No
Elite is responsible but trying to identify if the valet driver is at fault
Other
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LOST / MISSING ITEMS - Explanation
NAME OF ITEM MISSING (Items)
*
Lost or Missing Keys
Lost or Missing Key FOBs
Lost or Missing Bags
Lost or Missing Phone
Lost or Missing GPS
Other
WHERE WAS THE ITEM LOCATED (Items)
WHEN WAS THE MISSING ITEM REPORTED (Items)
*
While the vehicle was parked
Upon returning the vehicle to the customer
Upon accepting the vehicle back from customer
Upon delivering of bags to customer
Upon returning bags to customer
Other
WAS CLAIM REPORTED PRIOR TO CUSTOMER LEAVING PROPERTY (Items)
*
Yes
No
TICKET NUMBER (Items)
Explain if no ticket
WAS ITEM MISSING FROM A VEHICLE (Items)
Yes
No
POLICE REPORT # (Items)
Explain if no police report
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DETAILED EXPLANATION
INTERNAL USE ONLY Anything entered into the is section WILL NOT BE SENT OR SHARED WITH THE CUSTOMER. PLEASE PROVIDE AS MUCH DETAILS AS POSSIBLE (When, What, Where, When, & Why)
In your opinion, is Elite Parking liable for damages
*
Yes, I believe Elite IS liable for damages
No, I believe Elite IS NOT liable for damages
Under Investigation
PLEASE EXPLAIN: Why Elite IS or IS NOT liable for damages
*
PLEASE EXPLAIN: Who, What, Where, When, & Why (Internal Use Only)
*
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READY TO SUBMIT
If you need to check your responses to the incident report form, click the BACK button. You and your manager will receive a confirmation email of the claim. If you have any questions, please contact claims@eliteparking.net
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