TERMS & CONDITIONS
Caldwell Advantage Customers
Customer affirms that they have gone through and exhausted all troubleshooting steps as stated above. For all Caldwell Advantage customers who's equipment is current on annual services, transportation of their equipment for failures due to manufacturer defect is covered pending their initial purchase agreement included transportation.
However, if we diagnose the problem with their mower as user error, customer will be charged for the diagnostics and repairs, as well as any transportation costs for pick up and delivery of the mower.
Non-Caldwell Advantage Customers
Customer affirms that they have gone through and exhausted all troubleshooting steps as stated above. Non-Caldwell Advantage customer understands they will be charged for the diagnostics as well as any transportation costs for pick up and delivery of the mower. Customer will also be charged for repairs - if not covered under manufacturer's factory warranty. Warranty work performed by Caldwell is limited to Hustler Turf, BigDog, Ferris, Spartan, and Wright factory warranties only.
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ℹ Caldwell will contact customer to confirm issue and schedule the pick up.